Clement Hyundai

Clement Hyundai responded

Dear MLSELLERS1! Thank you for reaching out. We have received your feedback regarding your recent experience with our service department. While we understand that this situation was highly stressful for everyone involved, we must clarify several critical details regarding the sequence of events, as our internal records, staff accounts, and the final police resolution differ significantly from your summary. To ensure an accurate record, we wish to highlight the following points - Initial Agreement: Our records show you verbally authorized the standard diagnostic fee before work began on your vehicle. The Dispute: The dispute arose only after you learned the vehicle needed to be transferred to a Cadillac dealership for the specific repair, at which point you refused to honor the initial diagnostic fee agreement. Staff Interactions: Your interaction with our service advisor—and subsequently our General Manager—escalated to an unprovoked verbal attack by you and your mother-in-law. This included stating that the diagnostic fee was an "us problem, not a YOU problem. Billing Request: We declined your request to bill you for the fee later because your statements indicated you had no intention of paying the balance once you left the premises. Police Involvement: Our management team called law enforcement to the scene. This action was taken because you attempted to use a spare key to drive your vehicle out of our service garage without paying for the rendered diagnostic services, which constitutes a vehicle theft attempt. Resolution: Upon arrival, the responding police officers reviewed the situation and confirmed that the dealership was legally entitled to payment for services rendered. You were required to pay the diagnostic fee before law enforcement authorized the release of your vehicle. We aim to handle all customer interactions with fairness and transparency. However, we cannot release a vehicle when a customer explicitly refuses to pay for authorized diagnostic work. We consider this matter resolved as the required fee was collected and the vehicle was returned to your possession. Sincerely, Tony LeMaster General Manager

Clement Hyundai responded

Thank you for the great review! We’re so glad to hear our team was friendly and easy to work with throughout your vehicle purchase experience. Making the process smooth and comfortable for our customers is very important to us. We truly appreciate your support and look forward to helping you again in the future!

Clement Hyundai responded

Jessica, thank you for your feedback and for sharing your experience with us. We’re glad to hear Dominic was helpful and took the time to show you several vehicles throughout your purchase process. At the same time, we sincerely apologize for the frustration and inconvenience you experienced regarding the paperwork and communication during financing. We understand how important clear explanations and proper documentation are, especially during a first vehicle purchase, and we regret that part of the experience did not meet expectations. We truly appreciate your honest feedback, as it helps us improve our customer experience moving forward. Thank you again for your support, and we hope to have the opportunity to provide you with a smoother experience in the future.

Clement Hyundai responded

Thank you for your feedback and for sharing your experience with us. We’re glad to hear you were happy with the overall experience, pricing, and the team members you worked with. We also appreciate your comments regarding the financing and payment information process. Clear communication is very important to us, and your feedback helps us continue improving the experience for our customers moving forward. Thank you again for your support, and we hope to have the opportunity to assist you again in the future!

Clement Hyundai responded

Thank you for the wonderful review! We’re so glad to hear Jacob provided such a kind and accommodating experience and that you felt comfortable and never pressured throughout the process. It’s also great to hear Tony made a positive impression as well. We truly appreciate your support and look forward to helping you again in the future!