Clement Hyundai

The lack of transparency and communication between customer and different departments is very poor . I visited this location with the intention of purchasing a specific vehicle, after viewing it on customer and different departments is very poor . I visited this location with the intention of purchasing a specific vehicle, after viewing it online and communicating with a sales member via email & text on 1/15/22. When I arrived the vehicle was not ready to test drive . No big deal , but we drove 1 1/2 hours and they knew we were coming. The vehicle hadn't been inspected nor did the salesperson know any details regarding the vehicle. I was allowed to drive home with the vehicle however I had to come back for the inspection , new brake light & oil change , eating into the milage warranty. Prior to the inspection I was given an inspection sticker ... I returned for the appointment (1/18/22) at which time the inspection and oil change was done , not the brake light . I returned on 1/28/22 to have the 3rd brake light replaced The following day I opened the hatch seeing that the service department had cracked the plastic attached to the brake light and no one said anything at the time of pick up . I called Monday morning because the location was closed when I noticed the botched job . When I called no one knew what I was talking about . The cashier was very pleasant , helpful and transparent on how to resolve the issue . I was transferred to the service manager who explained that they would never try to cover up something of this nature ... But you did ! Instead of traveling again I sent the service manager a picture via email. I was told that I would receive a call when the part was in . I waited for 8 days , no call , so I called and they did indeed had the part but no contact information was attached so they didn't call me . Thank goodness I was persistent and called . I made the appointment for the following week , still using up my milage warranty. The following day I get a phone call to set up an appointment.... At which time I informed them that I already had an appointment because I called to check on the situation. Finally everything has been resolved , (2/24/22) approximately 420 miles of unnecessary driving. Recently 2/28/22 I refilled the windshield wiper fluid , because the light came on . At which time fluid is running out on the ground ... there is a crack in the reservoir, which would have been noted at the oil change that they did just 2 weeks prior ! If they had the car prepared for sale at the time , much of this could have been avoided. I will never purchase or recommend this establishment! More

al'S ALWAYS GREAT TO WORK WITH SEEMS ALWAYS CAN GET MY SERVICE DONE T5HANKS SERVICE DONE T5HANKS More

My car purchase was the best. The whole process was efficient and quick. Everyone was friendly. The whole process was efficient and quick. Everyone was friendly. More

Took really good care of me even though I did not have an appointment thanks appointment thanks More

Associates were friendly and helpful. Kaden did a great job communicating and sharing information. The dealership was able to get our vehicle, though it was delayed. Kaden did a great job communicating and sharing information. The dealership was able to get our vehicle, though it was delayed. More

The service department was great. Easy to schedule, very professional staff and service was done well and in a timely manor. I wouldn’t take my car anywhere else! Easy to schedule, very professional staff and service was done well and in a timely manor. I wouldn’t take my car anywhere else! More

JB was awesome! ! Got me right in a nice ride. He was super friendly and had such a great attitude. I will definitely recommend to my friends🥰 ! Got me right in a nice ride. He was super friendly and had such a great attitude. I will definitely recommend to my friends🥰 More

Everyone was friendly and professional especially John Brown. He worked hard in selling me my truck. I would recommend clement Hyundai and John Brown to anyone. Brown. He worked hard in selling me my truck. I would recommend clement Hyundai and John Brown to anyone. More

Blake was fantastic and made this process smooth and quick. We appreciate all of his help as well as the finance manager. Overall very positive experience and would definitely recommend! quick. We appreciate all of his help as well as the finance manager. Overall very positive experience and would definitely recommend! More

They were very professional They were worried about my safety. They may sure that I had a rental car that was available while my car was being repaired. safety. They may sure that I had a rental car that was available while my car was being repaired. More