Clement Hyundai - Service Center

Repair parking libght position Reposition parking light that tilted back. Work was done in a timely manner and Fair cost. I had a 7:30 am appointment and they service my car just af Reposition parking light that tilted back. Work was done in a timely manner and Fair cost. I had a 7:30 am appointment and they service my car just after I arrived. I was back on the road in less than 1 hour. More

Trouble with inspection I was very happy with sales staff. However, the service center was a different story. I received an emissions inspection, took my paperwork to the Wen I was very happy with sales staff. However, the service center was a different story. I received an emissions inspection, took my paperwork to the Wentzville license office and was told I also needed a safety inspection because the truck title was changing from Illinois to Missouri. I returned to the service department and explained the situation. They disagreed and told me to go back and try again. I asked them to go ahead and do the safety inspection. I had to re-state the situation to 3 different service people before I finally got it. More

Problem Solvers My mom and I went to this dealership to just browse cars. The next day, I bought my first car. My salesperson was Chang Park and he was helpful, patie My mom and I went to this dealership to just browse cars. The next day, I bought my first car. My salesperson was Chang Park and he was helpful, patient, and willing to solve any issues I had. We did run into a few issues throughout the entire process (including titling and servicing), but everyone there provided quick solutions. Upon purchasing, they forgot to run a safety inspection/test on the car. At first, I was quite upset that they had missed this important step and told me a different story. However, they were quick to point out their mistake and dropped everything to fix it. They let me borrow a brand new Nissan as a rental during the period where my car had to be serviced. Everyone here is friendly and helpful. I appreciate them admitting to some flaws as a new dealership and doing their best to improve it. Overall, I'm really glad I chose this dealer to purchase my first car. More

A huge disappointment This has to be the most unprofessional experience I have ever had in my life. I heard nothing but excuses and blame placing. Just awful. This has to be the most unprofessional experience I have ever had in my life. I heard nothing but excuses and blame placing. Just awful. More

Parts and Service Department rude and dismissive. I recently ordered a spare tire for my car. I made an appointment to have it put in and an oil change at the same time for the following week. The Par I recently ordered a spare tire for my car. I made an appointment to have it put in and an oil change at the same time for the following week. The Parts Department took my order and seemed put out to have my business. I then placed my service appointment in the service bay. I asked the service bay individuals if I needed to pay for the spare tire at that time. They said “no”. I could pay when I picked it up. The day I placed my order I asked Wentzville Hyundai if I needed to pay for it and their employee said “no”. The next day I received an angry call from the Parts Dept. that I had not paid for my order and I must do that if I expected to get it. This individual was rude and indignant with me as I explained I had asked the bay before leaving. He said he had instructed me to do so. He had not, as he had poor service when he took my order. As I am coming out of my way to purchase this item, I would have paid that day if I were instructed to do so. He could have easily taken a customer centered tone regardless of the miscommunication the day prior from Wentzville’s staff. I was able to make my payment and get things straightened out but only after being belittled by a grumpy employee that messed up the day before and continued to take out their mistakes on me the following day instead of trying to make it right. Horrible customer service from the Parts Department. My service appointment the next week was fine. Nothing to write home about. More

I have never been treated so poorly. The service manager is rude and unprofessional. Specific concerns I had about my vehicle were never checked. The wait time I was quoted for repairs was double the time is rude and unprofessional. Specific concerns I had about my vehicle were never checked. The wait time I was quoted for repairs was double the time I actually waited. I will not spend one penny at this dealership again. Check their rating on the BBB. More