Clement Pre-Owned (Florissant) - Service Center

Talk is all good while in process of purchasing vehicle, once signed, it goes down hill from there...... Papers get lost, double talk from business manager with no customer service/retention plan in place a once signed, it goes down hill from there...... Papers get lost, double talk from business manager with no customer service/retention plan in place and no concern for future referrals! A major safety repair (rack and pinion) was discovered within days of purchase, apx. $1000.00 repair. Vehicle was given a "passed" valid Missouri State safety inspection yet business manager did not as much as offer any type of assistance and refused any responsibility toward the repair. His position to "make right" obviously not a high priority and quite possible the whole tranaction has been hidden from his boss/owners. His solution was to offer reimbursement of $50.00 on a different repair and acknowledged this action was being done to reflect positive action taken for BBB report. Avoid Olympic Motor Company. Their bottom line is definitely money not customer satisfaction. More