Cleveland Ford

Great people nice and friendly The staff at larry hill import is awesome very friendly and very helpful in would recommend anyone to shop with these folks they are great. The staff at larry hill import is awesome very friendly and very helpful in would recommend anyone to shop with these folks they are great. More

Excellent Service with no pressure My husband and I were hunting a newer vehicle at a good price. Trevor was an excellent sales representative. He was very kind and considerate. He kne My husband and I were hunting a newer vehicle at a good price. Trevor was an excellent sales representative. He was very kind and considerate. He knew all about the vehicles he showed us. Larry Hill Ford gave us a good price on a trade-in and we are very pleased. We were also told if we had any questions about the operation of the vehicle, just call and he would help us with it. Service with a smile! Thanks againTrevor More

Service Dept unreliable Your service Dept is terrible I had a car with a recall came down the service manager took my information was supposed to call when parts came never g Your service Dept is terrible I had a car with a recall came down the service manager took my information was supposed to call when parts came never got the call came in on another issue with a work vehicle so ask about my car they lost my information set it up to come at the end of that week came and they didn't have me down this is my daughters car so I'm very upset about BUT you had a employee name Jerry Johnson who step up and took care of me if not for him I was gonna get on social media and let everyone know how bad I was treated but you can thank him I'm not but I will not recommend your dealer ship by the way my co worker test drove a 67k truck that day but after this he went to another dealer and bought the truck. More

Jerry Johnson provides great experience When I entered the Service Department I was met with an immediate helpful "What can we do for you". I met Jerry Johnson, Service Advisor, and immediat When I entered the Service Department I was met with an immediate helpful "What can we do for you". I met Jerry Johnson, Service Advisor, and immediately gave me assurances he would take care of the process, and he did. After taking my information I waited he informed me of what to expect, time-wise and made no promises when it would be looked at or repaired (I really appreciate the honesty), but assured me it would be done as soon as possible. In the meantime I requested a ride to my home from the dealership, which Mr. Johnson had arranged. He called me promptly today (day following receiving the vehicle). This was most likely the best experience I have had bringing a vehicle in to any establishment, anytime. [HOWEVER: when I approached the desk to receive paperwork and key to my vehicle, the young lady at desk had her head down speaking into her cell phone. Although only 7-8 seconds passed before she looked up it still was bothersome to me this happened.] More

oil change and diesel exhaust fluid I called Ron Penepent to see about service, he said they were booked up but he'd try to get me in the next morning. Upon arrival at the dealership, Ro I called Ron Penepent to see about service, he said they were booked up but he'd try to get me in the next morning. Upon arrival at the dealership, Ron greeted me, did paperwork quickly and said he'd get me worked in within a couple of hours. I left anticipating a two or more hour wait. Ron called within about 45 minutes telling me the truck was ready. It made my schedule for the rest of the day work perfectly. Ron is a real asset for the service department. More

Warranty Repair I took my 2010 F-150 Lariat in for a missing and loss of power problem My consultant was Ron Penepent. Ron had the technician drive my vehicle and d I took my 2010 F-150 Lariat in for a missing and loss of power problem My consultant was Ron Penepent. Ron had the technician drive my vehicle and diagnose the problem. Because it was a extended power train warranty with Fidelity Warranty , they had to send a n adjuster in to okay repair. Ron arranged for a rental F-150 to drive while repairs were being done. He kept me informed about the status of my claim and also about the time I could expect my vehicle back. Ron was great to work with and I am very satisfied with the repairs. The truck runs great. Larry Hill Ford should be pleased to have such a professional working for them. Charles Winston More

Satisfied Everyone I have dealt with thus far at the dealership has been outstanding. From my initial meeting with Steven on the lot, the the manager and financ Everyone I have dealt with thus far at the dealership has been outstanding. From my initial meeting with Steven on the lot, the the manager and finance department later on in the deal, everyone has been a big help. The car is amazing, and they went the extra mile to make sure I understood all of the features and services they provide. Couldn't be happier with my purchase, the Mustang is an amazing ride. More

No pressure, gave us time. Robert Stence was our salesperson. He gave us time alone to talk about the car , no pressure at all . The car and their lifetime warranty sold the car Robert Stence was our salesperson. He gave us time alone to talk about the car , no pressure at all . The car and their lifetime warranty sold the car. Most of the crew stayed there with us after closing time . We would recommend Larry Hill Ford to anyone. More

Great people. Great prices. Answered all of my questions correctly. Good selection. Not pushy at all. I was looking at the trucks, he asked me a few questi people. Great prices. Answered all of my questions correctly. Good selection. Not pushy at all. I was looking at the trucks, he asked me a few questions and then showed and sold me the truck I was looking for. More

Service Associate My basic service on my Ford Flex was handled very well. Both Jerry Johnson and Joe Trentham did a great job. These guys were knowledgeable, kind, an My basic service on my Ford Flex was handled very well. Both Jerry Johnson and Joe Trentham did a great job. These guys were knowledgeable, kind, and professional! They treat me like I matter! RP More