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Cleveland Ford - Service Center

4.5

836 Lifetime Service Reviews

2496 South Lee Hwy, Cleveland, Tennessee 37311

836 Reviews of Cleveland Ford - Service Center

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November 08, 2018

"Good place"

- JosephTrentham

I spoke to Ron and he fixed the problem thank you ron sorry about the bad survey all my experience has always been good and great staff

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Recommend Dealer
Yes
Employees Worked With
Ron Penepent
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ron Tackett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joel Towe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 17, 2018

"Fantastic Service"

- 5Quinns

Dealt with joel last week on some warranty repairs for my F150. Exceptional Service. In and our of service before I knew it. Absolutly phenominal service.

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Recommend Dealer
Yes
Employees Worked With
Joel Towe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 09, 2018

"Bad experience "

- Ken

Cleveland Ford has had my wife’s car for 3 days to find a rattle in her dashboard and still don’t have any idea when it will be completed. This is one incompetent dealership. They fired all the good techs or they walked out on them. A shame when a company comes in from out of state and let’s all the local employees go. This used to be a top rate dealership but since it changed names it is the bottom of the barrel.

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Recommend Dealer
No
Employees Worked With
Brandon Spain
June 08, 2018

"Continued service "

- Marymyersm

Had a small area where the paint had come off my doors, spoke to Brad Doty, and he stepped up to get the small areas painted. Went up and above for me!

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Recommend Dealer
Yes
Employees Worked With
Brad Doty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 02, 2018

"Trying to use service department"

- jeffb

Just to skip the problems I had in buying the car and then the all day experience for a 45 minute procedure to add Perma coating to the car here's my story. I supposedly have four or five complementary oil changes coming to me. I have a 90 minute drive and can't get this dealer to work with me on an appointment. In fact, I tried to contact them for an entire week and no one (service or sales) would bother to call me back. NOTHING has been smooth at this dealership. With this attitude, I don't know if I want to use the service department or not. I certainly don't think I will ever drive back down there to buy a car.

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Recommend Dealer
No
Employees Worked With
I don't know what employees I spoke to this time. Internet and "chat"personnel sent priority messages to the service department and internet sales manager but no one bothered to respond.
May 29, 2018

"Excellent Customer Service for Vehicle Service"

- srmartintn

My vehicle is approaching 100,000 miles and it was time to get specific maintenance performed. Mr. Crubaugh took my phone call when I was comparison pricing the work. After I told him I was looking for a 100,000 mile service package he politely suggested a number of services to have performed. I have not always had my vehicle serviced at this location, so he did not know the services already done. After informing him of the work done recently on the vehicle he worked on putting together a service item list with prices. He was kind enough to email the list to me so I could review and decide on my own time frame with no pressure. I feel Mr Crubaugh went above and beyond by creating the list of services and prices then emailing the list for my review. Additionally, while working with Mr. Crubaugh, I never felt rushed, pressured or felt like there was any up-selling occurring. When I went to pick up the vehicle, I was pleasantly surprised to fine the overall cost of the service was cheaper than anticipated. I pulled Mr. Crubaugh aside and asked if there was an oversight and that was when he informed me that he had slightly overpriced some of the services on purpose just in case there was some additional needed. I have had my vehicle serviced at this location for over nin years with mixed results. This last visit was the best experience I've had so far. Due to the experience I had with Mr. Crubaugh, I will definitely be bringing my vehicle back for future services.

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Recommend Dealer
Yes
Employees Worked With
Carter Crubaugh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 07, 2018

"Quick, Thorough, and Accommodating"

- TNTiger

Cleveland Ford provided quick and thorough service of my 2015 Ford Fusion. They were very accommodating both with my time and the costs of the service, providing a courtesy vehicle and reducing costs in a reasonable manner. Thank you, Ryan!

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Recommend Dealer
Yes
Employees Worked With
Ryan Martin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2018

"85.00 charge for truck under warrant if no problem found"

- Flanc

Go else ware. I have bought 1 vehicle and had 2 others serviced at this dealership and was told after explaining that my truck popped an engine code on a drive and the engine light come on and then went off after a restart that if they do not find anything that it will be an $85.00 charge. Since they have become Cleveland Ford they have taken stealership to a new level.

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Recommend Dealer
No
Employees Worked With
Carter Crubaugh
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 30, 2018

"Buyer beware"

- kszostek

Since this dealership changed from Larry Hill Ford to Cleveland forward it has gone down hill almost instantly. This dealership does not honor anything that was promised from Larry Hill. The service department has gone from a five star to 1 star or maybe zero stars if I could put it there. I have purchased close to a quarter million dollars in vehicles between myself and my family in the last few years I will never buy another vehicle from this dealership. They used to have the best service department in the area people that really care about their customers but since Cleveland Ford came in they fired most of the existing employees that in itself is just horrible. Stay away from this dealership if you know what’s good for you there are other good dealerships in our area don’t become a victim like so many of us became after the sale of the dealership.

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Recommend Dealer
No
Employees Worked With
Ryan Martin
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 03, 2018

"2017 Focus"

- Focus 2017

I give Cleveland Ford a 5 star rating our salesman Ryan Tibb was very friendly and made us feel right at home and at no time did I feel like I was being pressured into buying something I didn't want.If you want a pressure free buying.experience you need to check out Cleveland Ford. I have and will continue to recommend them to friends and co-workers.

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Recommend Dealer
Yes
Employees Worked With
Ryan Tidd
1
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