Cleveland Ford

I just purchased a 2021 Ford F150 from Cleveland Ford. My salesman was Brad Doty. Brad is a true professional and a super nice guy. Brad is a very hands off no pressure type of salesman who is very knowledge salesman was Brad Doty. Brad is a true professional and a super nice guy. Brad is a very hands off no pressure type of salesman who is very knowledgeable and really believes in customer service. Although I ordered my truck with a different salesman, because he was unavailable Brad took care of me the day my truck was delivered. There were a couple cosmetic defects when the truck arrived at the dealership, so Brad made all the arrangements to get me in a rental vehicle for a couple days while they fixed the items. Everything he said he would do was taken care of. I now have my new truck and all is well. I would highly recommend Cleveland Ford if you live in the area in our searching for a new or used vehicle. More

These folks were fantastic to work with! Very professional! Highly recommend them! Chopper, Zach, and Callie were all wonderful to work with and took very good care of us professional! Highly recommend them! Chopper, Zach, and Callie were all wonderful to work with and took very good care of us More

We bought our Ford Expedition last year, but time has gotten away and I kept forgetting to leave a review. We worked with JD and he was so helpful plus eager to assist with any questions or issues we had gotten away and I kept forgetting to leave a review. We worked with JD and he was so helpful plus eager to assist with any questions or issues we had after the purchase! He was very friendly and nice to work with. He made our experience great!!! More

Bought a Ford F-150 from these guys. Overall it was a pretty good experience. My one critique is that they install a flashing 3rd brake light from a third party vendor called Pulse and attempt to charge pretty good experience. My one critique is that they install a flashing 3rd brake light from a third party vendor called Pulse and attempt to charge the customer $400 for it. It is a $25 product and I got them to remove the charge for it. More

Michael Hicks was awesome took the time to listen to are wants and needs very professional to work with recommend with high attributes nice guy wants and needs very professional to work with recommend with high attributes nice guy More

Awesome Customer Service Ciji always provides top notch service, and she had me in and out in record timing! If you have a Ford vehicle, have it serviced at Cleveland Ford! Ciji always provides top notch service, and she had me in and out in record timing! If you have a Ford vehicle, have it serviced at Cleveland Ford! Who else knows your vehicle better than the dealer? More

Excellent Experience Buying a Used Car Buying a car remotely is not an easy experience, but working with JD really made the experience so much easier. The level of communication, honesty, a Buying a car remotely is not an easy experience, but working with JD really made the experience so much easier. The level of communication, honesty, and kindness I experienced made my very happy about the experience overall. More

I would recommend Ford Of Cleveland TN any day! From the minute we walked in to the minute we left. JD Catlett worked with us and sold us a beautiful F150 Sport at a great price that worked for us! Through minute we walked in to the minute we left. JD Catlett worked with us and sold us a beautiful F150 Sport at a great price that worked for us! Through the entire process they were upfront and honest about what can and cannot be done and no time was wasted! Huge thank you to everyone! More

Very Unhappy I called and made an appointment with service advisor Ciji Graham to bring my 2019 F150 4x4 in to have the fluid levels checked because at 1500 miles I called and made an appointment with service advisor Ciji Graham to bring my 2019 F150 4x4 in to have the fluid levels checked because at 1500 miles the 10 speed transmission downshifts rough . I show up at the appointed time and ask them to please check the transmission ,transfer 4x4 case , and rear axle differential fluid levels to see if this could be the problem . She had forgotten my appointment .. Her co worker Ron told me there would be a long waiting period and a service charge even though it was under warranty . Neither Ciji or Ron could answer any of my questions about my truck which amazed me . I was totally dissatisfied with this service . Finally Chris ,from the service department came out and answered some of my questions . I left without getting any fluid levels in my truck checked . It was a waste of my time and I felt like I had been blown off and ignored ! More

First service on my F-150. I have taken my other Fords to each dealer in the area. This was my first schedule service for my F-150, so I thought I would try Cleveland Ford. Fi I have taken my other Fords to each dealer in the area. This was my first schedule service for my F-150, so I thought I would try Cleveland Ford. First, they honored my appointment time, second, Carter took my info, got my keys, and told me if I needed anything while waiting, let him know. Third, the service was done quickly, and fourth, even with a coupon the bill was less than I expected. Needless to say, whenever my Sport Trac or F-150 is due for anything, I'll be at Cleveland Ford. Michael Lowery More