Cleveland Ford

Excellent Service John Yow was very helpful, courteous, and pleasant to work with. He went up and beyond to make sure we were satisfied with our purchase. John Yow was very helpful, courteous, and pleasant to work with. He went up and beyond to make sure we were satisfied with our purchase. More

A deal is a deal...? The good: great price on the car. No sales pressure. The sales person was very friendly, courteous, and responsive over the course of a few weeks as I The good: great price on the car. No sales pressure. The sales person was very friendly, courteous, and responsive over the course of a few weeks as I shopped and considered the vehicle. I was impressed with his knowledge of the vehicle. Great experience up until time to sign the papers. The bad: Once the deal was agreed upon, I came to the dealership to sign the paperwork and was informed that the vehicle I purchased was not eligible for the “Lifetime Warranty”. While this was disappointing, I agreed to proceed with the purchase (because it was a good deal), but left with the dealership taking ZERO responsibility for the misunderstanding. In fact, I did the preliminary paperwork late the Saturday before and signed a form which had “Dealer Warranty” clearly marked. Good price, but bad business. The sales person offered to remedy the situation personally, which I appreciate. I trust he will follow through. More

Purchase of used vehicle Good experience compared to some previous car buying experiences. Appreciate, Elliott, the salesman we worked with. Very helpful, answered question Good experience compared to some previous car buying experiences. Appreciate, Elliott, the salesman we worked with. Very helpful, answered questions. But no pressure. I would recommend. More

Save time and money and go somewhere else I will not give another dollar to this dealership. Very long story made as short as possible. Had trouble with my ford and had it narrowed down to the I will not give another dollar to this dealership. Very long story made as short as possible. Had trouble with my ford and had it narrowed down to the filters in the tank. I have zero means of dropping a 44 gallon tank at my house so I took it here to be fixed. They tell me it’s not the tank it’s wires to a sensor that are bad that are making it stall out well two days later and 400+ dollars down the toilet they claim it’s fixed. After driving it home I realized it was not fixed brought it back during my lunch the next day for him to hook it to a computer and say it’s fine. Fast forward to the afternoon it stalls out and dies unable to be restarted like before. So I end up getting told back after being told they would jump right on it Monday. Monday roles around I get no calls from them (ok must not have got to it) Tuesday I call around 6 and told my service provider will call me back he’s on the other line ( he didn’t) I call Wednesday morning and he is still on the phone. Call again around lunch he’s with another customer. Call again at 6 he’s back on the phone and will call me back (again he didn’t). Thursday rolls around I’m still searching for a phone call throughout the day I’m told by others that they personally grantee that he will call me back three times. Around 645 Thursday I call and keep calling from then til 7 only to have no one answer, so I leave a message. He calls me back in three to four mins finally and says that my trucks tank needed to be dropped and cleaned (this was also what I brought it to him to do in the first place) said it would cost 800 dollars but he’s tech is going on vacation so it would be another week. This is after telling me they would be on it as soon as I got it there. Needless to say I paid once again for my truck to be towed from cleveland ford to another shop to be fixed the right way. Main point: never have I ever felt let I’ve need to leave a comment let alone a story for a review but here I am. I’ve never been so mis treated or neglected in my life by any one or any business like cleveland ford did me. The empty promises and the doing nothing and charging me for it. Like I said to start I will not nor will my family ever give this company another dollar. BE WARNED More

We had car trouble and needed a car asap While driving through Cleveland and had car trouble and we got amazing service. John Yow was a life saver and I can't thank him enough. While driving through Cleveland and had car trouble and we got amazing service. John Yow was a life saver and I can't thank him enough. More

great place wonderful place great people very knowledgeable! This is the geatest customer service experience can leave knowing i was in good hands. thanks so much wonderful place great people very knowledgeable! This is the geatest customer service experience can leave knowing i was in good hands. thanks so much from everyone More

Very helpful JD was very helpful in meeting our needs as a family. I had owned a Ford for about 4 years but had dealt with many problems with it, and he helped us JD was very helpful in meeting our needs as a family. I had owned a Ford for about 4 years but had dealt with many problems with it, and he helped us find a gently used car that would better suit us. He was very friendly and professional, and he went out of his way to make sure we went home in our new car. Thanks, JD! More

Great experience! Rex walked right up to us showed us the cars we wanted to see. And worked with what I wanted and helped me pick the best choice! Rex walked right up to us showed us the cars we wanted to see. And worked with what I wanted and helped me pick the best choice! More

Great Experience John Yow helped me from beginning to end. Very informative and made the whole process very easy for me. The price for the car that I was looking at w John Yow helped me from beginning to end. Very informative and made the whole process very easy for me. The price for the car that I was looking at was unbeatable!! More

Great buying experience My husband and I usually hate car shopping, however we had been shopping for a used truck for a while. We stopped by Cleveland Ford and saw a truck My husband and I usually hate car shopping, however we had been shopping for a used truck for a while. We stopped by Cleveland Ford and saw a truck we both really liked. Brad Doty came out and introduced himself. He was super helpful, knowledgeable and best of all he was not the "pushy salesman". He made it very quick and easy for us. Even after the purchase we had questions and needed assistance with a few cosmetic issues and Brad came through with great customer service. I highly recommend Cleveland Ford and would refer my friends to Brad Doty. More