Cleveland Ford

Very friendly bands helpful dealership. I was a first time buyer. This dealership worked with me great on that. I was put into the exact vehicle I wanted with no problem. I would recommend t I was a first time buyer. This dealership worked with me great on that. I was put into the exact vehicle I wanted with no problem. I would recommend this dealership to anyone. More

Excellent personal service Braulio Perez spoke with me on the phone, sent me a video of the car and had it ready to go for a test drive when I got to the dealership. He was ve Braulio Perez spoke with me on the phone, sent me a video of the car and had it ready to go for a test drive when I got to the dealership. He was very helpful and personable. I would definitely recommend Braulio and the dealership. More

Great service Jon is a great friend of mine and was also very helpful with finding the car I needed to get back and fourth to work to. I highly recommend this deale Jon is a great friend of mine and was also very helpful with finding the car I needed to get back and fourth to work to. I highly recommend this dealership and Jon as your salesman! More

Terrible, incompetent Service Department This service department is awful. Incompetent. Causes more problems than they fix. Beware do not take you vehicle here. Still have same noise thou This service department is awful. Incompetent. Causes more problems than they fix. Beware do not take you vehicle here. Still have same noise thousands of dollars later and a new problem too. Turn back - don’t do it! Go somewhere else. Anywhere is better. More

Eddie is awesome I found car online and called Eddie Ackerman and he had car and paperwork ready when I arrived. Drove car and loved it. He then brought paperwork for I found car online and called Eddie Ackerman and he had car and paperwork ready when I arrived. Drove car and loved it. He then brought paperwork for husband to sign and made it very easy. Go see Eddie Ackerman for a great experience. More

Eddie Ackerman sales person I came in to get a new truck knowing what I wanted to buy I came in and saw Eddie Ackerman. I told him what u wanted drove 4 different cars and trucks I came in to get a new truck knowing what I wanted to buy I came in and saw Eddie Ackerman. I told him what u wanted drove 4 different cars and trucks. Told him what I wanted again down to the color. He found it and I changed my mind on the color he found that. Then again I said a different color. Yes I am a hard person to deal with. So after going back to the color black he went back and had to find one again cause they sell fast So he found it. Then I told him what price I wanted and he made it happen. He want tell you that you are number one but he shows you! He is great.....please tell him I said thank you! More

Pleasant Experience The salesperson was very knowledgeable and business like. He seems to know what he is doing and talking about. We felt like we got a good deal on th The salesperson was very knowledgeable and business like. He seems to know what he is doing and talking about. We felt like we got a good deal on the truck. Everyone we dealt with was very friendly. We would go back again. More

Great service worked for the customer Braulio Perez was very professional and worked getting us into the vehicle that was best for us. He listened to our needs and desires and got us in th Braulio Perez was very professional and worked getting us into the vehicle that was best for us. He listened to our needs and desires and got us in the car. More

Good car at good price Good vehicle, nice cleaning and prep. Eddie worked to keep us happy. I don't like big dealerships and their tactics, but Eddie worked hard to keep me Good vehicle, nice cleaning and prep. Eddie worked to keep us happy. I don't like big dealerships and their tactics, but Eddie worked hard to keep me from walking. I felt the price and the car was right. More

Fraudulent Salesman - Disappointing This was from my first experience at a car dealership here in the Chattanooga area last July, 16, 2018. I moved from Florida (3) years ago, where car This was from my first experience at a car dealership here in the Chattanooga area last July, 16, 2018. I moved from Florida (3) years ago, where car salesmen are aggressive and was hoping that given the nice and generous nature of Chattanooga that this experience would be a better one. While Brad was nice in the beginning, I had an in depth conversation with him of how I was rebuilding my credit and was trying to not have a million inquiries on my credit file. He said, "no problem, we don't do that here." Brad said they start with one finance company and then if that doesn't work then there are others to try. I felt his explanation was honest enough and said okay. I went to the website did a pre-application and waited to hear the response that it was being processed but to my disappointment 2 days went by and no communication from Mr. Doty whatsoever. I, the customer, had to call him, as apparently my sale wasn't a big priority on his list.He then told me that they sent my credit application to 3 companies all at once, just blindly sending it out to all of them. There was not even a care of what that would do to my credit. Afterward, he denied ever having the conversation. I believe an honest salesman would stand up and admit the wrong doing and apologize but that did not happen. I also inform his Sales Manager and I never got a response to my complaint. I will not ever in the future purchase a car from him nor this dealership. When I do purchase my next vehicle, it will be from a reputable and honest dealership and salesman. This is just my experience and I hope next time I am able to find a better place of business. I believe in having morals and principals and I will not accept such unethical behavior. More