Cleveland Ford

I came to Larry Hill Ford on my way to the Toyota dealership. I was currently driving a Toyota Camry and loved it but had it for eleven years and was ready for a change. I was interested in a small dealership. I was currently driving a Toyota Camry and loved it but had it for eleven years and was ready for a change. I was interested in a small SUV and thought I would check out the Ford Escape because I've seen a lot of advertising about it on TV. However, the gas mileage was not as good as I was looking for so I decided I was not interested. Kevin said he had another vehicle I might want to look at - the C-Max. It has a bit of the small SUV look. I really like the way it looked and Kevin insisted we take it for a ride. I loved the way it handled and rode. The price was a little more than I had planned to spend. I suggested to Kevin that we ride it to my house to show my husband. Our problem was that I wanted a small SUV and he wanted something fuel efficient. Kevin talked him in to going for a ride. He decided it covered everything we both wanted. We purchased it that evening. So far . . .still loving it! More

Joe was very courteous, friendly, and worked quickly to get our vehicle into the service dept. We were away from home on a trip pulling an RV and we were advised as soon as the diagnosis was made and it w get our vehicle into the service dept. We were away from home on a trip pulling an RV and we were advised as soon as the diagnosis was made and it was repaired in a very timely manner. We even had an offer to be driven to lunch by Jerry, which we accepted. We felt like we were a regular customer and not just a passer-by with a problem on the road. Thanks to this great dealership! It made our day! More

What impressed me the most about working with salesman, Kevin Flowers, was his knowledge of the Ford Focus Titanium and the enthusiasm he exhibited while talking to me. I hope he never loses his passion f Kevin Flowers, was his knowledge of the Ford Focus Titanium and the enthusiasm he exhibited while talking to me. I hope he never loses his passion for selling cars; he was a pleasure to work with. More

We visited Larry Hill Imports in search of a car for our teenager. Since our family had previously purchased a couple of vehicles there, we were confident we would find what we were looking for. While the teenager. Since our family had previously purchased a couple of vehicles there, we were confident we would find what we were looking for. While there, everyone was very helpful and friendly. Tisha, in particular, was very helpful. She was very patient while our daughter looked at several different vehicles before settling on the Mazda 3 that we ultimately purchased. Tisha made us feel very comfortable the entire time we were there. Thanks!!! More

I had just made a cross-country trip from northern California to compete in a dog competition in Athens, TN with my wife and two large dogs when I discovered a good amount of oil leaking from the diff California to compete in a dog competition in Athens, TN with my wife and two large dogs when I discovered a good amount of oil leaking from the differential housing of my 2003 Explorer. I know enough about cars to know this could be really bad, especially when driving long distances across mountains fully loaded and towing a trailer. I was desperate and it was a Friday before a long holiday weekend, plus I had to be at the competition the very next day. I called several places in town and luckily called Larry Hill Ford and spoke with Tony Burgireno. He told me to come in right away and he'd see what he could do. When I arrived, I explained my somewhat desperate situation and he said that even though they were quite busy, he'd work me in that day for an inspection and repair. Once they checked it out they found a seal was failing and I had rear wheel bearings that were on their way out too. Tony worked his magic with his team, got parts ordered for arrival early Saturday morning and even had it ready to go by 8:00am! It turned out that Mark, the mechanic, came in at 5:00am just to ensure he had time to get my vehicle fixed while not delaying any of the other 15 repairs that were ahead of me. Now that's INCREDIBLE service that goes beyond excellent! Thank you Tony, Mark and the rest of the Larry Hill team for saving me from near certain disaster on the trip home to California. I will be back for more dog competitions in the area next year and if we are thinking about a new vehicle, we are buying at Larry Hill! By the way, I also appreciated the warm reception my dog Tig received while waiting for the inspection...it may have helped him relax enough to win big at the competition as he took first place and won two additional awards! Thanks again Tony and the gang at Larry Hill, you are by far the most friendly, professional and dedicated automotive team I've had the pleasure of doing business with! More

Since we are repeat customers, nobody had to "sell" us on Larry Hill Ford. The folks we dealt with today exceeded, if possible, the professionalism, courtesy and diplomacy that we received when "sell" us on Larry Hill Ford. The folks we dealt with today exceeded, if possible, the professionalism, courtesy and diplomacy that we received when we purchased vehicles in the past. We know Larry Hill to be honest and professional and so are the following employees: Brian Cruz, Tisha Little, Matt Hobbs and, of course, Majdi "the comedian" Awad. They made us feel like we were dealing with "family". Overall, a very pleasant experience. More

I stopped by Larry Hill just to get someone to look at my Escape because three lights on my dashboard had came on. Tony Burgireno came to talk to me about my situation. One light was my ABS light, so I was Escape because three lights on my dashboard had came on. Tony Burgireno came to talk to me about my situation. One light was my ABS light, so I was afraid I had no breaks and wouldn't be able to make it home. He informed me that my breaks would be good to go home but advised me to come back in the morning and he would have someone take me to work the next day. So the next day I pull up, Tony is talking to another customer but acknowledges me and tells me he will be right with me. He finally got to me and told me what they would do to my Escape and would call me that afternoon to let me know what was wrong. He calls me later in the afternoon to tell me that some kind of critter has been having dinner on the wires and sensors on my Escape. Needless to say we all had a good laugh about that. Tony was a great service associate. He was very knowledgable and very friendly!! I will definitely come back to see him when I need any other service done to my Escape. My overall experience at Larry Hill was great!! All the other associate that I ran into were also very friendly. More

I couldn't ask for better service at this dealership! Will absolutely be back in the future To purchase other vehicles. This was the best experience I've had at a car dealership. I was buying my Tundra a Will absolutely be back in the future To purchase other vehicles. This was the best experience I've had at a car dealership. I was buying my Tundra as a surprise for my husbands birthday! Everyone got involved To help make it happen! Everything turned out perfect!!!! Thank you Tisha, Shane, Eric And Randy!!!!! More

This is a different dealership experience. Non traditional, informational, helpful approach. The experience is more like a visit to a friend in the business. Much preferred to the typical car de traditional, informational, helpful approach. The experience is more like a visit to a friend in the business. Much preferred to the typical car dealer process. More

The staff was very friendly and was very eager to work with us on buying a car and giving us a lot of information regarding styles and features. The asking price was basically sticker and we were offered with us on buying a car and giving us a lot of information regarding styles and features. The asking price was basically sticker and we were offered lower than the rough trade-in for a very nice car. After some negotiating though, we settled on what was still a good deal for both parties. The staff are all very knowledgable for the cars they are selling...something I discovered maybe wasn't as common as I thought. There is also a great selection at the dealership. I got the exact car I wanted right off the lot. More