Cleveland Ford

Had a very good experience with the dealership and harold. Very friendly people and helpful. Majdi was helpful and helped to understand everything I signed harold. Very friendly people and helpful. Majdi was helpful and helped to understand everything I signed More

I heard a radio advertisement telling about a recent "Power Buy" on 2012 Ford Focus'. I called and spoke with Tisha Little, who was very friendly. Up front I spoke about how I have had credit issues a "Power Buy" on 2012 Ford Focus'. I called and spoke with Tisha Little, who was very friendly. Up front I spoke about how I have had credit issues and didn't feel like anything could be done for me. I stressed I didn't want to waste my time or theirs, and if they couldn't do anything for me, it was ok, just tell me. I also let it be known that all I had for a down payment was my trade in. At her suggestion I filled out an online application. Over the next couple of days we emailed back and forth, and she told me they felt confident they could get it done, even with my credit issues. I was told I needsd to look at something around $13,999; a 2008 or newer with about 50,000 miles. When I went to the dealership I was placed with Eric Hill as my salesman. We looked at several options, but I decided on a 2011 Ford Fusion. Even though I had submitted an online application, I found it odd that I had to do a second application with Eric. We went back and forth, at first they wanted over $3,000 down. I said there was no way. After much back and forth, I decided to leave, as I was no longer feeling comfortable or good about how this process was going. At this point, the sales manager asked me to give him 15 minutes and he would see what he could do. I agreed and eventually we agreed on terms and I was sent to the Finance Department. I signed off on everything, the finance agreement, Bill of Sale, etc. I was given an interest rate, term, payment, and an address to mail my payment to. I was told I needed to fax in 3 paystubs and proof of residency and I left that afternoon feeling good and happy with my purchase. This was all on saturday, April 20, 2013. On Monday I faxed all required documentation. Monday afternoon I was called asking if I could also provide statements where I paid on my old car, the payoff, and something showing why I had been in the hospital and out of work for 3 months in 2012. When I asked why I was told the bank didn't want to do the loan. I had been under the impression I had purchased the car and that the deal was done. Nothing was further from the truth. Over the next 10 days I was contacted for medical records showing my admission and release dates, and when I hadn't heard anything from the dealership, I sent a message to Eric stating I assumed verything was good since I hadn't heard anything, to which I was told they were still working on the deal. At this point I asked if I just needed to bring the car back, to which I was told to wait and see how things work out. On Tuesday, April 30 I spoke with Tisha, who then asked if I could put anything extra down or if I had a cosigner. After this conversation Itold her I was bringing the car back, because I didn't like doing business this way. When I took it back, Neither Tisha or Eric were available, I asked for something in writing about cancelling the deal and was told not to worry. I persisted until I received a handwritten notice saying I was not obligated on the Altima purchase. I had to correct them and remind the salesman of what kind of car I had purchased (A Fusion, not an Altima) Yesterday, 5/22/13 I received a letter in the mail asking me to set an appointment to show me how they could get me into a nicer, newer car...I think not. More

Tony Burgireno is the example of exemplary employee that has gone above and beyond to provide excellent customer service. I suddenly had found myself without power steering and was over warranty about 100 has gone above and beyond to provide excellent customer service. I suddenly had found myself without power steering and was over warranty about 100 miles when I had the issue. Tony and his manager went to bat for me with Ford and they repaired vehicle at no charge to me. They provided a rental car and had my car fixed a day early. Need I say more?! Job Excellence which promotes customer loyalty! Great job Tony! More

Everyone was very helpful and friendly.. David Babbitt was very friendly, easy to talk to and deal with. He listened to what we wanted and did his best to accommodate us. Best car buying experience I have was very friendly, easy to talk to and deal with. He listened to what we wanted and did his best to accommodate us. Best car buying experience I have ever had..I would recommend everyone looking for a easy car buying experience to go here. I thank everyone for all there help. More

I was looking for a SUV and had previously purchased my Nissan Altima from Larry Hill Imports and had a good experience then so when I decided to look for a SUV naturally I looked online to see if they had Nissan Altima from Larry Hill Imports and had a good experience then so when I decided to look for a SUV naturally I looked online to see if they had anything that I was interested in. Online I saw a 2011 sorento that was listed for 18,999 and had inquired about it. Tisha Little contacted me promptly and told me that that one was already sold but that they had a better one that was a 2012 with only 15,353 miles which was less miles than the 2011 that I was interested in, and the price had just been dropped from 21,999 to 18,999 which was AWESOME!! So naturally i wanted to check it out! So I drove there from Calhoun, GA and traded in my Nissan Altima and they worked with me and got us a price that we could afford!! Thanks again Bill and Tisha! More

Tony was very friendly on the phone and was even more personable and helpful in person. He aswered all of my questions with expertise and confidence and made me feel very comfortable getting my vehicle s personable and helpful in person. He aswered all of my questions with expertise and confidence and made me feel very comfortable getting my vehicle serviced there. He even somehow got them to have my tires rotated plus an oil change in less than 20 minutes--for a hybrid, that's a record for me!! I was very impressed with his customer service skills and will definitely return for service because of my positive experience with Tony. More

Wes Miller was Professonal along with hard working Sane Little. I would recamend Larry Hill Ford to all people I know. Thank Y Little. I would recamend Larry Hill Ford to all people I know. Thank You Very Much Paul Hager More

Had a very good experience and was kept informed through the whole process of what was going on. It was the latest i had ever purchased a vehicle, after 11 pm when we left. thanks again the whole process of what was going on. It was the latest i had ever purchased a vehicle, after 11 pm when we left. thanks again More

This is not the first time I have purchased a vehicle from this dealership. All the staff is friendly, trustworthy and well informed about what they sell. That is why I keep going back. from this dealership. All the staff is friendly, trustworthy and well informed about what they sell. That is why I keep going back. More