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Cleveland Ford
Cleveland, TN
5,441 Reviews
Since 2003, Cleveland Ford has been serving the greater Chattanooga, TN area by providing top-notch new and Pre-Owned vehicles as well as high quality service in addition to giving back to the community. Our success lies in our ability to offer the best products, provide superior customer service, and invest in the people of Cleveland, Tennessee and beyond into Athens and Dalton, Georgia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,441 reviews
April 10, 2013
David was very helpful in explaining the difference in the cars I was looking at, which helped in my choice. Both David and Kevin worked very hard in getting the best payment possible for me. the cars I was looking at, which helped in my choice. Both David and Kevin worked very hard in getting the best payment possible for me. More
by brynn
Employees Worked With
David Babbitt
April 10, 2013
We had a great expierence at Larry Hill Ford. Our salesman Andrew Hambright went above and beyond to help us get into the vehicle we wanted. He is a fairly new salesman and from what we saw has very salesman Andrew Hambright went above and beyond to help us get into the vehicle we wanted. He is a fairly new salesman and from what we saw has very good future in this business. More
by Tcooper18
Employees Worked With
Andrew Hambright, Majdi Awad
April 09, 2013
Buying our 2012 Ford Edge at Larry Hill Ford was a wonderful experience. Our salesman, Steve Horton, was truly a pleasure to work with. He was very honest, helpful and worked hard to get us the vehi wonderful experience. Our salesman, Steve Horton, was truly a pleasure to work with. He was very honest, helpful and worked hard to get us the vehicle we loved The great deal we got wouldn't have been possible without the help of "the man behind the wall", Kevin De Sena. Majdi Awad brought everything together beautifully and painlessly in finance. We were asked on a scale of 1 to 5, 5 being the best, how would we rate our experience at Larry Hill Ford? Our answer is 14!!! Keep up the good work Mark and Kelly L. More
by tnedgebuyer
Employees Worked With
Steve Horton, Majdi Awad
April 09, 2013
Great experience. Friendly, nothing wishy washy about them. Straight to the point and courteous of personal needs and situations. Follow-thru is great. Will definitely buy there again and will recomme them. Straight to the point and courteous of personal needs and situations. Follow-thru is great. Will definitely buy there again and will recommend to all friends, family and co-workers. More
by bopell
Employees Worked With
David Babbitt, Victor Yoshida
April 07, 2013
We visited originally on a Wednesday and were given options. We were able to take a day to think about those options, returned on Friday and bought exactly what we wanted at a reasonable price. When options. We were able to take a day to think about those options, returned on Friday and bought exactly what we wanted at a reasonable price. When the car was detailed, it was not cleaned as well as it should have been, but it was acceptable. Mr. Bartlett and Mr. Lee were both attentive, respectful and patient as we made our decision. Car buying is always stressful for us, but they helped us through it with a minimal amount of pressure. More
by nadiasmith7503314
Employees Worked With
Mike Bartlett and Mr. Lee
April 06, 2013
Brian Smith was extremely professional, and he was able to provide answers for any questions I had. He was very honest and not pushy. In my opionin this was the most comfortable experience I had purchasing to provide answers for any questions I had. He was very honest and not pushy. In my opionin this was the most comfortable experience I had purchasing a vehicle. Brian went over and beyond to ensure I left as a satisfied customer, and I did. I love my new 2013 Ford Escape, and Brian Smith made it possible for me to drive off in it! I have recommended this dealship, and his Brian's services to others already and I will continue to do so in the future. Great Experience!! Sincerely, Donna Shields More
by donnashields52
Employees Worked With
Brian P. Smith
April 04, 2013
The experience I had at Larry Hill Ford was Great. I had a great cars salesmen to help me find a car that fit my lifestyle and my wallet. Customer service their was amazing with Dean Helsdon being friendly, a great cars salesmen to help me find a car that fit my lifestyle and my wallet. Customer service their was amazing with Dean Helsdon being friendly, helpful, and willing to take the time to explain every little detial. As a customer with Larry Hill Ford I was very pleased with the overall experience. I would recommend others to go and purchase there vehicle at Larry Hill Ford as well. More
by hpross23
April 03, 2013
Me and my partner, James had been driving by this dealership for months. Well, yesterday we finally stopped. We were approached by a very friendly salesman named Dean Moses. I am a very picky cust dealership for months. Well, yesterday we finally stopped. We were approached by a very friendly salesman named Dean Moses. I am a very picky customer and James is very detailed, and we ask a lot of questions and expect answers. We require a very patient salesperson, and Dean was just that. He first ask what we were looking for instead of just leading us to vehicles, he was truly concerned about what we, ok mostly "me" wanted and needed. I was a bit confused and overwhelmed at first, but he just kept asking me what do I like what would make me happy and feel good about driving. We looked at several cars, I drove a Nissan Versa, and it was ok. I kept thinking that it's got good MPG, like over 38. I was excited about that but not as excited about the overall vehicle. We went by a Ford Fusion a car I liked, I had driven before and always thought I would like to own one, but it wasn't AS good on gas. So, I went with the Versa, or so I thought. I went home got all necessary information to finish the deal and when I got there I said "Dean, I know we did paper work for the Versa, but I really want to drive that Ford Fusion", without hesitation he immediately went to go get the car and I test drove it and that was it. Dean was extremely patient through this whole process with all of our many questions and attention to details and getting the answers we needed. Shane and Lee were very helpful as well and worked with our needs also. Then we went to the "finance man" - you know that one most of us dread! I have to say Mike Bartlett made the process one of the most pleasureable finance experience we have ever had. He explained everthing to us in detail, he was very patient as James again is very detialed and had a lot more questions once we started "signing and signing and signing". But Mike made sure before we signed that we understood and felt good about what we were signing. He stayed very late to make sure we were happy. He put the process at ease and it felt more like a "friend" helping out a friend. He was awesome. And oh for any of you that know him or seen Mike, doesn't he like a little like "Henry Winkler" - yep he does. Both Mike and Dean and the rest of the staff, provided excellent customer service and I would and will recommend this dealership to others. We also ask our friends about this dealership during our process and it was highly recommened. "Word of Mouth" is still the best advertisement! Loved the experience! And we love our Ford Fusion. Thanks to everyone for working late and making it such a great experience. J&L James and Lina :-) More
by somspec05
Employees Worked With
Mike Barlett Dean Moses
April 03, 2013
On 3/29/2013 My husband and I went to Larry Hill Ford to purchase a F150 pickup. Mr. Bill Hamlett was our salesman after picking out the truck we wanted, Bill, Victor, and Rob worked to get the payments whe purchase a F150 pickup. Mr. Bill Hamlett was our salesman after picking out the truck we wanted, Bill, Victor, and Rob worked to get the payments where we wanted them, We felt very comfortable and at ease while we were there, Bill was so nice, not a pushy salesman. They listened to what we wanted and worked to make it happen. Marvin helped so much with operating devices on our truck. Our next truck or car will come from Larry Hill Ford and I want Bill Hamlett to be my salesman. I have and will continue to recommend anyone buying a new or used car or truck to see these guys first. Thanks guys you are the best of the best! Dennis and Darlene Davis More
by darlene21790
April 02, 2013
I went and viewed cars on the lot on Sunday. Found the vehicle I thought I wanted, but when I went back on Monday to drive and go over possible purchase, the salesman (Wes) listened to my likes/needs and vehicle I thought I wanted, but when I went back on Monday to drive and go over possible purchase, the salesman (Wes) listened to my likes/needs and I ended up purchasing the Ford Focus Titanium. It is an absolutely gorgeous car and I am very pleased with the attention to detail and courteous experience. Would I recommend Larry Hill Ford and Wes Miller? Beyond a shadow of a doubt! Great dealership, great saleman, great experience. More
by bnhs2001
