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Cleveland Ford
Cleveland, TN
5,441 Reviews
Since 2003, Cleveland Ford has been serving the greater Chattanooga, TN area by providing top-notch new and Pre-Owned vehicles as well as high quality service in addition to giving back to the community. Our success lies in our ability to offer the best products, provide superior customer service, and invest in the people of Cleveland, Tennessee and beyond into Athens and Dalton, Georgia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,441 reviews
March 20, 2013
I went in to Larry Hill Ford with some credit issues and a real need for a newer vehicle. I had no idea what to expect, but had been told by others who had dealt with Larry Hill Ford in the past that their a real need for a newer vehicle. I had no idea what to expect, but had been told by others who had dealt with Larry Hill Ford in the past that theirs had been a good experience. I was not disappointed. Andrew came out to greet me the moment I set foot on the lot. He asked a lot of questions about what I needed and wanted in a car. I told him I was looking for another Ford (the 3 i have owned previously have all given me in excess of 300,000 miles of service) and that I wanted a focus as I have been hearing great things about the gas mileage. We went out and test drove a 2012 focus (I really didn't expect to be able to afford one that new) and I loved it. We sat down and began discussing finance (I had had some health issues that had caused some credit problems for me) and between Andrew Hambright and the Larry Hill finance guys I drove the car I wanted but didn't think I could have off the lot that night. It was an enjoyable experience and the people at Larry Hill really made me feel like I was an appreciated and valued customer, not just another face in off the street. Special thanks to Andrew Hambright and all those at Larry Hill Ford! More
by hlowery
Employees Worked With
Andrew Hambright
March 19, 2013
Mr. Moses worked literally ALL DAY to get me into a fuel efficient car that I could afford. He was very personable, courteous and friendly. He was understanding of the situation I was in with the gas hog of efficient car that I could afford. He was very personable, courteous and friendly. He was understanding of the situation I was in with the gas hog of a truck that I had for trade-in. He and the staff at Larry Hill worked hard to put me into a very nice car that could absorb the negative equity of my trade-in, and also serve the transportation needs of myself and my family. The gentleman named Shane worked along with Mr. Moses diligently to find the 2011 Ford Fusion that I purchased within the payment range I needed. Two thumbs... WAY UP! These guys did a great job Larry Hill, and they deserve a pat on the back for excellent customer service that will make me come back to Larry Hill Ford for my next vehicle purchase! Thanks Guys! Jerry Scott More
by jerrydscott
Employees Worked With
Dean Moses
March 18, 2013
I received a prompt response to my initial inquiry and I received a prompt response to my initial inquiry and followup questions. We purchased the car at a great price finding the deal we for which we w I received a prompt response to my initial inquiry and followup questions. We purchased the car at a great price finding the deal we for which we were looking. More
by kya1955
Employees Worked With
Tony
March 17, 2013
I bought f 150 ecboost sucks told me gas millage great lies lies lies. tryed to buy another truck. they did not even try to do me a good a deal as the first time. they will toss this aside for sure. Steve lies lies lies. tryed to buy another truck. they did not even try to do me a good a deal as the first time. they will toss this aside for sure. Steve Finnell 40 words More
by 8299
March 15, 2013
Everyone that we worked with to get the car was great. They treated us well, especially our 7 year old son. Buying a car can take a while, and they kept our son entertained during the process. We are repe They treated us well, especially our 7 year old son. Buying a car can take a while, and they kept our son entertained during the process. We are repeat customers. The way we are treated is one of the reasons that we chose this dealership. More
by celticmusic27
Employees Worked With
Harold Blackstock and Duke Ankney, Majdi Awad
March 14, 2013
I recently purchased a ford edge from the used car dealership of larry hill ford. It was an Overall Good experience. I have left the quality work section undecided because I have not yet received the dealership of larry hill ford. It was an Overall Good experience. I have left the quality work section undecided because I have not yet received the car back from the cleaning and detailing. More
by mkvaughn1983
Employees Worked With
David Babbitt, Majdi Awad
March 14, 2013
My college student daughter's truck died on I-75 last night. The tow truck collected her truck and was en-route to Easy Auto (as I thought that dealer was the best I could do with my credit rating), and night. The tow truck collected her truck and was en-route to Easy Auto (as I thought that dealer was the best I could do with my credit rating), and at the time (6:15pm) Easy Auto was already closed, so this was turning into an overnight ordeal... when I remembered the Larry Hill Ford commercials ("We hope to see you soon!") that I hear every morning, on my way to work, on US 101. I was happy to find that Larry Hill was open till 8 pm and Daniel (who answered the phone saying what a great day he was having:-)) even told me that I would likely qualify to buy a car at Larry Hill (when I expressed my concerns about my credit). He was super friendly and my daughter and I were looking forward to meeting him. We arrived at Larry Hill ahead of the tow truck. Although Daniel had clearly told me where to turn and where his office was, I was somewhat distraught and distracted. We pulled up to the first building and I sent my daughter in to see if Daniel's office was in there. She came out with a "new" guy Wes, who was also very friendly and helpful. (Daniel had to stay and answer phones :-)) He helped us flag down the tow truck and deposit my daughter's dead truck in the back. Wes had already communicated with Daniel and knew most of our "story." While I tied up loose ends with the tow truck driver, Wes spoke with, and most importantly, listened to, my daughter. He steered us towards a few trucks, and while she briefly "browsed", Wes asked me what our price range was. I explained my concerns and told him what I could pay, put down and what I wanted my monthly payments to be. He was able to help us by narrowing our search to only about 4 or 5 vehicles. Remember, time was passing, it was getting late, grandma was expecting us home, and I wake up for work at 5 am! So narrowing the search really helped to expedite things. After looking into/at three vehicles and just one test drive, we settled on two truck options. Wes told us that payments would depend on the number of months and the amount down and the options for each truck might be different, so we would go do paperwork and see what could be arranged. He gathered all of the info and took it to "the other office" and came back with a "deal." Honestly I was happy to qualify for any deal, but being "older" and "experienced" I thought that I should "squabble." And I was just about to squabble... I didn't even know what I was going to ask for, when the "other guy" (boss?) came in and said he got an even better rate (less than 10%!) and that would lower the payments to such and thus. Well, gee, I really couldn't think of anything to argue with... they had worked out our first choice truck, gone with our desired down payment, given me a better rate of interest than I expected and finally, gave us some trade-in for the dead truck that we had towed in... all the while being respectful of my credit concerns. Of course, we said yes (I should have held out for a mug or t-shirt :-)!) and Wes got down to doing the paperwork. He knew exactly what he was doing, and that part went quickly. The (cute!) family from the other office got into see Lee before us, so we had to wait a bit for the final paperwork. We were able to remove my daughter's things from her dead truck and use the ladies' room. After that our wait was minimal, and I was really enjoying the music selection that was playing! Lee was efficient and helpful (we chose to get the service plan and the "extended warranty") all the while keeping that important bottom line (monthly payment) where we wanted it. Everything went pretty quickly, but it was still late (about 9:30 pm) when we left. Wes had waited to see us out... Lee also walked us out... and my daughter drove her new truck home! Our lives are back to "normal"... even better, because my daughter has a new truck! Larry Hill Ford (and associates) are taking care of transferring the title, the tags, the taxes... I drove to work this morning in my vehicle; my daughter was able to go about her business in her new vehicle. We don't have to worry about repairing the dead vehicle. And our first easy monthly payment is not for another 45 days... Thank you Wes. Thank you Lee. And thank you Larry Hill! -Teresa More
by TeresaRoberts
Employees Worked With
Originally Daniel answered the phone something like "it's a great day at Larry Hill Ford.", Lee Johnson
March 13, 2013
It all stared when my car broke down on the side of the road , i decided right then i was going to get a new car. i never bought a new car before so i didnt know were to start, but a few people told me to road , i decided right then i was going to get a new car. i never bought a new car before so i didnt know were to start, but a few people told me to go to larry hill . that week i went down there looking for something that got good mpg and luke evens really help me. he was really friendly but not push like a lot of sales people are . he told me that i would really like the ford focus so i gave it a chance and it all stared from there.he let me test drive it and it felt like it was exactly what i was looking for in car . they also made it easy for me to understand everthing that i needed to do in paper work . majdi awad helped me alot all so he told me all the numer with out any hiden fees and told me straight what the price was and told me exactly what my mayment was . thank you larry hill More
by garrettkrout4639
Employees Worked With
luke evens, Majdi Awad
March 12, 2013
Arrived at the Dealership knowing what we wanted to get. We asked for Matt in particular as and he was there in less than 5 minutes to assist us in our sales experience. We were there for a couple of hours We asked for Matt in particular as and he was there in less than 5 minutes to assist us in our sales experience. We were there for a couple of hours but it was more than worth the wait. I am so happy with my new Car (not new just new to me) that I would for sure recommend Matt and Larry Hill Ford to anyone buying a new car. More
by daniellenrobinson
Employees Worked With
Majdi Awad
