Cleveland Ford

I recently purchased a Ford Focus and wasn't pleased due to maintaince on it. So we went back and they worked with me and I was able to get a Toyota Corolla with the same price range and payments. Mike due to maintaince on it. So we went back and they worked with me and I was able to get a Toyota Corolla with the same price range and payments. Mike was able to help me get my interest rates low to also help me out with payments on it. Along with Byron working very patiently with making sure I got exactly what I wanted. More

Matt helped us decide on the best vehicle package and features for the money when ordering our new Ford F150 without being pushy or trying to persuade us towards the most expensive items. Even though we features for the money when ordering our new Ford F150 without being pushy or trying to persuade us towards the most expensive items. Even though we had studied the features on-line, we still had many questions. Matt also stayed in contact keeping us updated on the progress over the weeks the truck was being built. Overall, it was an excellent experience working with Matt. More

Eric and Patrick from the moment we met them made us feel welcome. They were interested in us a people and weren't just trying to make a sale. Since our son worked until 4:30 we arrived late and we didn't welcome. They were interested in us a people and weren't just trying to make a sale. Since our son worked until 4:30 we arrived late and we didn't finish until 10:00pm. It was our son's first vehicle purchase. We knew it would take time and they never acted like we were keeping them from something more important even though we knew they could leave when they finished with us. I've been pretty skeptical of car salesmen from past experiences. Eric and Patrick work great as a team and made our experience very satisfying. All the staff were very cordial and friendly. We were pleasantly surprised at how enjoyable the experience was thanks to Eric and Patrick. Sincerely, Stan Nowell More

We posted our vehicle on Craigslist to try to sale and pay off a title loan, and Dean Helsdon from Larry Hill contacted us about possibly trading our vehicle in on another car and getting something that w pay off a title loan, and Dean Helsdon from Larry Hill contacted us about possibly trading our vehicle in on another car and getting something that would be low miles while helping us to rebuild our credit. We thought that it never hurts to try and went with the expectation that we would be denied like before. The entire staff was very courteous and helpful. They treated us like people who just had some misfortune happen. They not only looked at our credit score, but our credit history which showed that we were hit hard like so many others in this day and time. They didn't make any promises other than that they would do their best to get us in a better vehicle. They did just that! Even with our limitations from the bank, they still got us in exactly what we were looking for. Our family is very appreciative of the service we received and the dedicated work by the entire Larry Hill staff. Thank you so much, and Thank you Dean for calling us and getting us up there. Your's truly: The Young Family (still excited about the vehicle) More

Excellent customer service, extremely friendly sales staff that is willing to go the extra mile for their customers, strong attention to detail, flexible to customer requests. staff that is willing to go the extra mile for their customers, strong attention to detail, flexible to customer requests. More

Both Randy and the other employees went above and beyond to make sure my family got the vehicle we needed. We will definitely be returning for our next vehicle!! to make sure my family got the vehicle we needed. We will definitely be returning for our next vehicle!! More

I applied online to get finance pre-approved. I am a first time buyer so i was very nervous about buying any car from a dealership. I came to look at a specific car I had found on your online website. O first time buyer so i was very nervous about buying any car from a dealership. I came to look at a specific car I had found on your online website. Once I arrived I was greeted immediately. Chris set me up with Bill Hamlet and he was very nice and a great sales man to work with. I told him what I was looking for and he only showed me the cars within my price range which was great. He asked me about the Ford Focus and I was unsure about it. We went and looked at the car and I fell in love with the white 2012 Ford Focus Hatchback, I was waiting to drive it when the key could not be found. Bill worked very hard to find the key but they could not find it and encouraged my to drive the Sedan. I did not personally like the car and became frustrated. Bill asked me about the one that I purchased. I drove it and loved it so we started the paper work, I became over whelmed being a first time car buyer. Bill was very helpful in explaining the features and benefits of the car and how good it would be for me. I bought the car and I am very happy that he and Kevin De Senna took the time to work with me even though it was very late. I would recommend anyone to Larry Hill Ford. I am very happy with my 2012 Ford Focus Hatchback!! Thank you to everyone who had a hand in me buying my very first vehicle. More

I had been looking to buy a 2013 ford fusion, so got my father to go car shopping with me. We had planned to go to Chattanooga but before we got out of Cleveland he wanted to go by Larry hill first. As soo father to go car shopping with me. We had planned to go to Chattanooga but before we got out of Cleveland he wanted to go by Larry hill first. As soon as we got out to look, Brian was pulling in and stopped to ask if we wanted to look at the cars and came back with the keys. We were really impressed with how friendly and nice he was. I ended up getting the car I wanted there. My father is very hard to impress and after we left the dealership he was talking about how nice and friendly our salesman was. Just want to say thank you for that. I'd definitely recommend Larry Hill ford. More

December 2012 I had visited Larry Hill Ford in Cleveland, TN to browse the inventory, with wishful hoping. Upon arrival, I was greeted by Brian Smith. Immediately, I was thankful for the opportunity to work TN to browse the inventory, with wishful hoping. Upon arrival, I was greeted by Brian Smith. Immediately, I was thankful for the opportunity to work with such an intelligent, personable salesman. With every car that I looked at, he was able to deliver an extensive amount of knowledge from bumper to bumper. After several hours of browsing, I finally found the car that was most suitable for my needs and budget! I was very impressed with the level of perseverance and consistency that accompanied the knowledge and love of Ford Motors. I now have my first, new car purchase and am loving every minute of the experience. I have and will continue to reccommend Brian Smith and Larry Hill Ford to anyone in the market for a new or used vehicle!! Sales to finance to service...Larry Hill Ford has a returning customer for many years to come!! More

Andrew was very friendly and great to work with. Thank you for a wonderful experience!! I would recommend him to anyone. Very satisfied and will be a repeat customer when the time comes. you for a wonderful experience!! I would recommend him to anyone. Very satisfied and will be a repeat customer when the time comes. More