Cleveland Ford

Wes did a great job with filling out all the required paperwork. The only problem I encountered was the $399.50 processing fee that the dealer charged. I felt the add on Cars.com should have indicated paperwork. The only problem I encountered was the $399.50 processing fee that the dealer charged. I felt the add on Cars.com should have indicated that this fee was going to be added. If I had not driven 400 miles to pick up this vehicle I probably would walked out. I do not like to be surprised and felt that Chris should have allerted me to this fact. I also should have been told by Wes as he filled out the paperwork. I was only finally told about the extra fee (which really amounted to a higher sales price) when I signed the final papers with Kevin. I felt it was a deceptive advertising practice. I am doing my own title and tag processing and the dealer had little or no processing costs incurred. More

My wife and I found the perfect truck to fit our lifestyle at Larry hill ford. It was sitting off to the side away from the "normal" vehicles much like my wife and I are in real life.when we looked lifestyle at Larry hill ford. It was sitting off to the side away from the "normal" vehicles much like my wife and I are in real life.when we looked at the truck we knew that it was way out of our price range so we kinda were already expecting the worst when we asked about it. That's when we found out that not only could we afford the truck but we could get a lower interest rate on our loan,a nicer truck,and a $114.00 lower payment. Long story short I have a Harley Davidson edition f150 sitting in my driveway thanks to Larry hill ford and dealer rater.my wife and I love showing off our new truck. Thanks to everyone involved in helping us get our dream vehicle! Michael&Stephanie Sharp More

I was pleased with the over all experience I had at Larry Hill. This is my third vehicle in three years from David Babbitt. The only complaint I have is I spent 22,000 and only received one key. I told Mr Ba Hill. This is my third vehicle in three years from David Babbitt. The only complaint I have is I spent 22,000 and only received one key. I told Mr Babbitt about this and hopefully he will get me squared away. More

Thank You Larry Hill Ford! My husband and I were very Thank You Larry Hill Ford! My husband and I were very pleased with the service we received. Our salesman Mike Massengill, was very knowledgeable and Thank You Larry Hill Ford! My husband and I were very pleased with the service we received. Our salesman Mike Massengill, was very knowledgeable and honest. He never pressured us in order to make the sale but sold us on the facts about the used car we were interested in purchasing. We were also excited about the price of the car. Our new car is used but in great condition and was loaded with tons of extras we would not normally have been able to afford. The whole process was exciting and well explained. Mike Bartlett walked us through the last stages of our purchase and explained all the warranty/GAP insurance questions we had. We feel that we will enjoy our new car and all of its perks for years to come. I would definitely recommend Larry Hill Ford to anyone. If you can find a car you love, they will take the time to make you feel comfortable with your purchase. More

I was very pleased with my salesman( Bill Hudson). There was a place on the back bumper that needed to be painted. In dealing with Bill he agreed to have that taken care of, which he did. Problem is, the pa was a place on the back bumper that needed to be painted. In dealing with Bill he agreed to have that taken care of, which he did. Problem is, the paint did not match. I took the car back and Bill agreed that it needed to be repainted. There was also overspray all over the body and the chrome. Today I picked my car up and noted that there is still overspray on the chrome and in some places on the body. I would have expected better since, this was my 2nd time there for the same problem. The kicker was they left the residue all over the car.I could not see out the windshield and the rearview window was even worse.It looked like someone had wiped it down with a dirty rag. I purchased the maintenence program and am now second guessing that decision. I realize this is not a new car and do not expect it to be perfect. However,I do expect that a supervisor would check the work when the customer rejected it the first time. More

This is by far the best dealership we have been to. Every one was friendly and very helpful. Thank you. especially Johnathan for being out their on his day off and talking to us. one was friendly and very helpful. Thank you. especially Johnathan for being out their on his day off and talking to us. More

I have visited many different dealerships in the past year looking for a not only a Great car but Great Service. And when I got to Larry Hill, Dean Helsdon stopped what he was doing to help me. He answer year looking for a not only a Great car but Great Service. And when I got to Larry Hill, Dean Helsdon stopped what he was doing to help me. He answered alot questions I had on the may different vechicles I checked out. He was very patient and has a great sence of humor. I was very comfortable and didn't feel pushed into buying a car. Thanks Dean for your time and help. You did an awesome job! More

Mr Babbit had my vehicle ready to go! He cooperated with the credit union in helping me get financed and his overall personality is great! It's nice to work with a family man who understands the importance the credit union in helping me get financed and his overall personality is great! It's nice to work with a family man who understands the importance of a safe and dependable vehicle for my family! My only complaint is that I didn't come sooner! I will never shop anywhere but Larry Hill Ford. More

We were so excited to get our new car since we had special ordered it. Everyone at Larry Hill Ford made us feel welcome and like we mattered. We were especially excited about the extended warranty p special ordered it. Everyone at Larry Hill Ford made us feel welcome and like we mattered. We were especially excited about the extended warranty plan that was offered. I don't think this would have even been possible at another dealership. Mike and Matt took care of us and we would recommend anyone looking for a vehicle to visit them. More

Both men very nice and entertaining. They knew their business and kept things moving. The 2013 Escape is very nice and is everything we expected. business and kept things moving. The 2013 Escape is very nice and is everything we expected. More