Cleveland Ford

We were treated very good and the issues we had were resolved. The first time in there was a little confusion, but Ryan got it taken care of. Thank you Ryan. resolved. The first time in there was a little confusion, but Ryan got it taken care of. Thank you Ryan. More

Great service. Went out of their way to help me. Checked my car over for free and gave me the information. Also furnished me a ride to pick me up to get my car. my car over for free and gave me the information. Also furnished me a ride to pick me up to get my car. More

Excellent experience i was told about what work needed to be done and how much they cost up front and was asked if i wanted them to continue work before they started to be done and how much they cost up front and was asked if i wanted them to continue work before they started More

Slow but Sure I scheduled an oil change. Everyone was very nice. I got there 30 minutes early. I was there for an hour and a half. One hour seems a long time fo I scheduled an oil change. Everyone was very nice. I got there 30 minutes early. I was there for an hour and a half. One hour seems a long time for an oil change. More

This was the second time we have gone to Cleveland Ford and had JD assist us with finding a new vehicle. He is always very helpful and his coworkers are always nice during our visit also. and had JD assist us with finding a new vehicle. He is always very helpful and his coworkers are always nice during our visit also. More

bought auto on january 3rd.2020..with in 3 days of driving it home..it had starting issues....we had to put on new starter....then new alternator...yes it's a used auto....f150 truck....we knew we'd h driving it home..it had starting issues....we had to put on new starter....then new alternator...yes it's a used auto....f150 truck....we knew we'd have to put some money into it but not for a battery and a starter..its been the most terrible experience with this dealership and its ongoing...its been 38 days and still no tag or title....we r driving on a expired tag ..our salesman TY, was so good during the sale but after has been xxxx.hes totally different..we have told him more than once tag is expired.....he told me this morning to drive 45 minutes to pic up new one...he said day they get the tags they will over night them....he never told the paperwork lady to do that so how would she know to do it....he could have even asked her to extend the tag in the system...so we have to not drive the truck due to expired tags. after me calling hamilton county tag place they inform me that tags have been ready since the 6th of Feb....they said they did not receive them til Feb 6th ...they processed paperwork same day and r ready....it took Cleveland Ford 33 days to get paperwork to Hamilton county....mailing not involved....they use runners ...i have been told lies....sold a auto that did dont want to start..verbal abuse from TY...i stood up to him..i was not gonna be talked to like that with out getting my words in....if I can figure out how to post some of the conversation I will.....he tells me Ericka.(paperwork lady at Cleveland Ford) told him I said untrue things....i called Erika back...she said she did not.....this is like a kindergarten mouse run place..i can't believe they say these things back and forth ...creating further hard feelings and stress and CHAOS....i think Cleveland Ford needs to do some weeding out of employees or train them better. my husband is 69 years old...in his lifetime he has bought many autos and never had issues...never had to still endure the burden still 38 days later....(they did reimburse us for the starter and battery.) shock ....but I had to practically pull teeth to get it.........i would not recommend TY.....i would not recommend CLEVELAND FORD.my dad always said ...dont buy used because u just buy another person's problem.....this has proved totally true this time.......last 3 autos we bought b4 this were brand spanking new.. ones b4 that for awhile were used..(never had these issues) ..doubt we will ever buy a used car again....if so NOT HERE..if u need more info just ask..... More

great service before I arrived at the dealership the service department called to ask about my problem with my Truck. When I arrived I was treated better than any before I arrived at the dealership the service department called to ask about my problem with my Truck. When I arrived I was treated better than any dealership I had ever been to. Great job More

My expearance was great. I like working with Brian because he sees that the job gets done and follows up with me. Also if I need any help he is always there to help. I like working with Brian because he sees that the job gets done and follows up with me. Also if I need any help he is always there to help. More

Service Department This is the second time we have been to Cleveland Ford. The first was with our 2002 Explorer Sport Trac which had a broken break line. They replaced This is the second time we have been to Cleveland Ford. The first was with our 2002 Explorer Sport Trac which had a broken break line. They replaced the break line, ensured that the other lines were in good condition and returned the Sport Trac quickly. The second time was with our 2019 Escape. They did an 7,000 service and applied a recall notice. Both jobs were accomplished quickly. More

Smooth and no-hassle I recently purchased my used Mazda CX-5 from this dealer. I found them to be very professional, honest, considerate and no-pressure. I had researche I recently purchased my used Mazda CX-5 from this dealer. I found them to be very professional, honest, considerate and no-pressure. I had researched my vehicle online and made an appointment to check it out. Jordan filmed a video of the vehicle for me and when I got to the dealership, she was prompt and helpful. I'm completely satisfied with everything and would highly recommend them. More