Cleveland Ford

Brian was friendly and very pleasant. Felt as if we were meeting new friend. He wasn't pushy but very atuned to what we were saying. Having just moved to the area, it was very good experience. Management s meeting new friend. He wasn't pushy but very atuned to what we were saying. Having just moved to the area, it was very good experience. Management should look at moving a little faster. A cash deal should take that long to complete. Warranty saleman, a bit cocky. More

Larry Hill ford is really a great dealership. Lee Johnson was really great he was really a nice guy.We liked mr. Johnson from the start.At first we where looking for a used auto but after working with Mr. Jo was really great he was really a nice guy.We liked mr. Johnson from the start.At first we where looking for a used auto but after working with Mr. Johnson we found a new truck that worked for us. More

After going to two different ford dealers i went to Larry Hill. they did not push or rush me at all. that says alot for me. the salesman that i got was Doug Clark, he stayed with me thru out the whole thing Hill. they did not push or rush me at all. that says alot for me. the salesman that i got was Doug Clark, he stayed with me thru out the whole thing and made sure i was satisfied with everything before i went to the finance dept. I would reccommend Larry Hill to anyone that was looking for a new car!!!!! More

We were very pleased with our experience at Larry Hill Ford! Mr. Simcox helped us determine which car--the Edge or Escape--would be best for our needs by explaining all about both vehicles. Once we deci Ford! Mr. Simcox helped us determine which car--the Edge or Escape--would be best for our needs by explaining all about both vehicles. Once we decided on the Edge, he did an excellent job of explaining everything to us throughout the entire process---even while we were waiting for the paperwork to be processed. Excellent customer service by Mr. Simcox!!! (He even gave us a "back scratcher" with the numbers imprinted on it for Larry Hill Ford---nice extra!) More

Everybody was very attentive and accommidating. They were willing to stay late to make a deal that worked for everyone involved. Since we were there until 10pm. They made arrangements to have the van were willing to stay late to make a deal that worked for everyone involved. Since we were there until 10pm. They made arrangements to have the van cleaned at a later date and to have the rear brake/blinker bulb replaced. I came in the next day to finish giving paperwork and express a concern about the transmission hesitating & vibrating. Kevin took the time to drive it himself and drive it until it did what i said it was doing. Since he knows engines he was able to explain why it was doing what it was doing and told me to come back in two weeks if it was still vibrating when I was at a light. The pricing isn't a slap to those who tried to make it work but we had bad credit so i guess it's to be expected. Kevin was trying to give us a way to boost our credit score that in the long run would help us if we decided to trade again. I would definetly recommend everyone to deal with at least the guys we dealt with. We had our son with us and he is 1 1/2 yrs old and they were great with him. It was his bedtime at 8:30pm and they never once complained that he was too loud (while he tried to keep himself awake by running around or babbling and laughing). They went as fast as possible so we could get him home and to bed. More

The salesmen meet us in the parking lot we explained what we were looking for and he gave us several options to look at and went as far as looking at other Ford dealer to find us what we were looking for. He we were looking for and he gave us several options to look at and went as far as looking at other Ford dealer to find us what we were looking for. He went out of his way to make sure we had the best deal and all othr employees we had contact with were very friendly and not pushy to make a sale unless we were happy with what they had found for us. More

The salesperson, sales manager and finance person worked hard to get the deal we needed. They worked well after normal business hours to complete the deal. hard to get the deal we needed. They worked well after normal business hours to complete the deal. More

Ryan was a pleasure to deal with. We gave him a hard time but he hung in there. We orginally stopped to look at the 4-door Jeep Wrangler and lost interest when we saw it was not a 4WD. Ryan continued time but he hung in there. We orginally stopped to look at the 4-door Jeep Wrangler and lost interest when we saw it was not a 4WD. Ryan continued to talk to us and show us cars. This is when I saw the Infiniti and fell in love with the car. Ryan has a great out-going and friendly personality. I would recommend him to my friends. More

We went to Larry Hill Ford with a specific purchase in mind....We wanted to trade up to a 2012 RED fusion with cloth seats. That was more difficult than anticipated, because Red is temporarily unavailable mind....We wanted to trade up to a 2012 RED fusion with cloth seats. That was more difficult than anticipated, because Red is temporarily unavailable. The sales staff searched a 500 mile radius for us, to no avail. Hence, we walked away the first visit disappointed. That was NOT the fault of the dealership. We made several more visits to Larry Hill, looking for an alternative interior and exterior color, (which is why we have listed so many names for the people at the dealership that helped us). Each and everyone was very patient, helping us search for just the right car for us. We ended up dealing primarily with Wes, and he helped us special order exactly what we wanted. Our new car arrived at the dealership in the time frame promised, and we closed the deal yesterday. We are now the proud owners of a Steel Blue 2012 Ford Fusion SE. We are long time Ford owners, and we will certainly use Larry Hill Ford for any future needs. Sue and Rusty Cleveland TN More

We researched Jeep Wranglers online and found three within a 150 mile radius that were within our price range, and had the features we were looking for. We are from Athens TN and decided to drive to C within a 150 mile radius that were within our price range, and had the features we were looking for. We are from Athens TN and decided to drive to Cleveland to check out the one at Larry Hill Ford. Immediately, we were greeted by Ryan Hunter who is a very informative and knowledgeable salesperson. He knew about the vehicle we were wanting to test drive and was very upfront about the limitations of the vehicle (not 4X4)and the positive features as well. The test drive went well and we decided to purchase the vehicle without any pressure from the staff at Larry Hill Ford. Every step in the process went smoothly and we left that evening with our new Jeep Wrangler. I applaud this dealership for the level of Customer Service we received. Not many dealerships (if any) offer a 3 month, 3,000 mile warranty on a used car and that was very impressive. I will speak highly of my experience at this dealership and will refer business to Ryan at every opportunity. Thanks for a great used car buying experience. More