Cleveland Ford

My wife and I came to Larry Hill Ford, in Cleveland, TN, to check out the new Ford Fusions, and possibly trade in our Lincoln Navigator (which I did not want to get rid of yet, but decided that it was about to check out the new Ford Fusions, and possibly trade in our Lincoln Navigator (which I did not want to get rid of yet, but decided that it was about time to think about trading before mileage got too high). Doug greeted us and made us feel welcome and comfortable from the very beginning. His low pressure sales techniques worked well with us, and we really liked his personality and professionalism. The reason that we had even come to Larry Hill Ford was because we had brought the Lincoln in for servicing in the past, and their professionalism far surpassed expectations, in comparison with similar dealership service departments in the area that we had some trouble with. They were kind, courteous, professional, and expeditious; and the most important thing . . . they knew their job and did it well. This was the main reason we came back here. ...as we figured that if the service department was that good, then the sales team and the rest of the company was probably in the same thoughts. We have been spreading the word about the service department ever since our first encounter with them, and are now spreading the word to others about the sales. We hope to be sending some more friend and family business your way soon. Keep your standards high, and continue to be a leader in the area for professional car sales. Blessings, Jeffrey Stephenson 725 Zius Ct., NW Cleveland, TN 37311 423-472-0228 - home 423-284-2665 - cell More

Everyone at the dealership was friendly and courteous. My salesman, Dean, whom I had worked with for nearly three years to find a vehicle, was off the day I called to check on the vehicle I saw on their i My salesman, Dean, whom I had worked with for nearly three years to find a vehicle, was off the day I called to check on the vehicle I saw on their internet add at an incredible price. He stopped by the dealership, checked on the price (which had been listed incorrectly) and told me Larry Hill would honor that price even though it was not correct. The vehicle (a 2007 Tundra) was supposed to be listed at $22,900, was inadvertently listed at $18,900, and Dean told me that they would honor the price for me if I came in immediately to do the paperwork. I left my jobsite 45 minutes away and drove in to sign the papers. The vehicle had been picked up by the dealer only 3 days prior to that and had not been detailed or cleaned. We completed the paperwork after a short test drive and took possession of the Tundra. Dean made sure the truck was detailed the next available workday for me and one minor issue was corrected that they had noticed when they received the truck into inventory. Awesome deal, awesome truck and wonderful staff of people to work with at Larry Hill Ford. Great people and certainly a great deal. The business manager took me through the paperwork process quickly and made the whole process an excellent buying experience. More

Charles was a very understanding salesman. Mike and Charles were very helpful with financing and about their vehicles on their lot. Both were very good and would tell others about Larry Hill Ford. Charles were very helpful with financing and about their vehicles on their lot. Both were very good and would tell others about Larry Hill Ford. More

Billy was great about listening to what I wanted and showing me what he thought I would like based on his assessment. He was also very helpful on working with me to get me the price I needed to get the showing me what he thought I would like based on his assessment. He was also very helpful on working with me to get me the price I needed to get the car that I wanted. Overall a great experience. I love my car and will definitely shop here in the future. More

Rob was very friendly answered all the questions we had about the truck we bought.He went with us to take a test drive.Rob and Mike Bartlett was really helpful with all the thing we need to know. Treated u about the truck we bought.He went with us to take a test drive.Rob and Mike Bartlett was really helpful with all the thing we need to know. Treated us just like family. Mike also answered questions that i forgot to ask Rob. I was more like a family visit than buy a truck. More

Very friendly; seemed genuinely concerned towards our needs and wants. Not "pushy" as some other dealerships we've been to. I feel they went out of their way to meet our every need. I would highly recomm needs and wants. Not "pushy" as some other dealerships we've been to. I feel they went out of their way to meet our every need. I would highly recommend them to others. My next vehicle will come from them too. More

Salesman was helpful but not pushy. All staff friendly and knowledgeable. Overall experience was good. Time to process all paperwork was a little longer than we would have preferred but we will return. and knowledgeable. Overall experience was good. Time to process all paperwork was a little longer than we would have preferred but we will return. More

They were exceptionally friendly, helpful and professional. Mike and Ryan could not have been more accomodating. They took they're time to secure financing for me and explained everything they professional. Mike and Ryan could not have been more accomodating. They took they're time to secure financing for me and explained everything they were doing. They offered various program options but weren't "pushy". I would recommend this dealership and its staff to everyone. Once again, they were great! I am extremely happy with my purchase of the blue 2010 Dodge Grand Caravan SXT and my experience! Sharon Bumgardner More

My experience with purchasing my car was amazing & spectacular!! Ryan Hunter has an incredible personality, is extremely car knowledgeable, his willingness to make customers happy made it a pleasure spectacular!! Ryan Hunter has an incredible personality, is extremely car knowledgeable, his willingness to make customers happy made it a pleasure to do business with we DUB him Amazing Ryan :-) Mike Bartlett, an amazing asset to Larry Hill Ford he is extremely personable,funny & fabulous at making things happen for the good of the customer, a GAP expert, this deal couldn't exist without his help :-) Mike Fulkerson the perfect man to wrap up the deal, friendly & super personality & such a willing spirit to get the best deal & best rate for the individual customer I send a BIG SHOUT OUT to these 3 guys, & I APPRECIATE all ya'll did for me. I will most definitely be sending family & friends so they can get the same wonderful service & deal I received THANKS :-) More

Larry Hill Imports and Larry Hill Ford in Cleveland, TN are the greatest. Staff were wonderful and price was great. Quality of service is top notch. Mr. Hill makes sure everything is just right and you are the greatest. Staff were wonderful and price was great. Quality of service is top notch. Mr. Hill makes sure everything is just right and you are a satisfied customer. I can't say enough about the service and attention I received from Shane Little and Byron Snyder; Majdi Awad was very efficient and accurate in preparing all the closing papers. More