Cleveland Ford - Service Center

Service department I was told it was first come first served. I was the second person in line when the service department opened. Waited 3 hours after seeing people com I was told it was first come first served. I was the second person in line when the service department opened. Waited 3 hours after seeing people come in after me and leaving. So decided to asked about my car. And said he would check on it. Instead of coming back to me first, he sees another couple who came in 2 hours after me, to tell them what is wrong with their car and they also fixed their car and they left. Then decides to come to me and tell me they just put the machine on my AC to test it to see why it was blowing hot air. Then comes back and said it would be the next day before they have my car ready and that they would pay for a rent a car for me to drive and that he called and they was on the way to pick me up from the service department waited another 45 minutes for someone else to call the rent a car place to see where they were. Come to find out they said that was the first call they received. So get back to work about 1 pm and they call at 2:45 pm saying my car was fixed. So they makes me know I was sitting there for 4 hours while they fixed everyone's car but mine. More

Service Jerry Johnson helped tremendously with a mechanical issue regarding my 2016 Mustang Ecoboost Premium, he put me in the right direction to get it fixed Jerry Johnson helped tremendously with a mechanical issue regarding my 2016 Mustang Ecoboost Premium, he put me in the right direction to get it fixed and did so in a timely fashion. More

Service I have been having issues with my '13 Ford Focus. Jerry Johnson has been my service Advisor through this whole ordeal. He has been AWESOME!!!! He made I have been having issues with my '13 Ford Focus. Jerry Johnson has been my service Advisor through this whole ordeal. He has been AWESOME!!!! He made sure my car was taken care of and made sure that the part I needed was ordered. He set my appointment for the repairs ahead of schedule and made sure that I was kept informed on the progress. I did have to return for my oil change at a later date, but again he scheduled the time and I didn't have to wait long to be back on the road.. He is extremely courteous and friendly... More

First service Just drove in and asked if I could get in for a first service. Ron said it may be a wait, I said I could come back another time but he pushed me to th Just drove in and asked if I could get in for a first service. Ron said it may be a wait, I said I could come back another time but he pushed me to the front and got me in and out in 30 mins, brilliant friendly service. More

Tire repair Returning from a trip to the mountains I pick up a large screw in my right front tire. I stopped at Larry Hill Ford a few min. before closing and ask Returning from a trip to the mountains I pick up a large screw in my right front tire. I stopped at Larry Hill Ford a few min. before closing and ask them to check my tire. They located the screw and took the time to plug the hole. That kept me from completing my trip on an unsafe tire. Also they didn't charge me. More

First time customer I brought my Fusion in for service. Jerry Johnson was my service advisor. His knowledge and customer service qualities made this visit the absolute be I brought my Fusion in for service. Jerry Johnson was my service advisor. His knowledge and customer service qualities made this visit the absolute best I've ever had. I will definitely send as many customers to Larry Hill as I can, thanks to Jerry. Craig Wiseman More

Courteous Service We are senior citizens and really appreciate the excellent customer service we received. We were told the expected wait time and it was finished much We are senior citizens and really appreciate the excellent customer service we received. We were told the expected wait time and it was finished much quicker. More

The 12 Volt Charger (power point) was not working. I was greeted immediately by Mr. Ron Penepent as soon as I entered the service area. He took my information and explained what was covered by warranty I was greeted immediately by Mr. Ron Penepent as soon as I entered the service area. He took my information and explained what was covered by warranty and what was not. He called me promptly saying the part had to be ordered; then he called and said an employee went to Chattanooga to retrieve part. The 3rd call was that my truck was ready. He was very service oriented and seemed to appreciate my business. To a lesser degree Andy Hayes helped me with questions I had about used vehicles. More

Service Visit Ron went out of his way to solve a warranty issue on my Tire. His assistance was above all expectations and was appreciated. Service bay was very bus Ron went out of his way to solve a warranty issue on my Tire. His assistance was above all expectations and was appreciated. Service bay was very busy and he got me out in a timely manner. More

Professional and Courteous I took my vehicle to Joe for service. He always takes care of my vehicles whether they are in for a repair or regular maintenance. I highly recommend I took my vehicle to Joe for service. He always takes care of my vehicles whether they are in for a repair or regular maintenance. I highly recommend Larry Hill Ford and the service department. More