Cleveland Ford - Service Center

Trusted experience Joe Trentham was my service consultant. He was quick to get my vehicle in and an assessment of what needed to be replaced. He was friendly. Most of Joe Trentham was my service consultant. He was quick to get my vehicle in and an assessment of what needed to be replaced. He was friendly. Most of all I trusted him. He did what he said at the price and time he told me. I do not deal with anyone I do not trust. Trust is important. Thank you Joe. Hats off to Clyde Sheets for supporting his employees and fair treatment of customers. More

Service Department Success!!! I took my husband's 2012 F150 to get serviced at Larry Hill Ford's service department and had the best experience I've ever had. I brought my 4 year o I took my husband's 2012 F150 to get serviced at Larry Hill Ford's service department and had the best experience I've ever had. I brought my 4 year old daughter with me and they were very sweet to her. Jerry Johnson gave her a balloon and came to check in on her several times during our wait. We were treated as if we were family. A great heartfelt THANK YOU goes out to Jerry and everyone else working in the Service Department. From myself and my deployed USAF ANG husband;) More

Great Service Very friendly and fast service dept! They get you in and out with a smile. They do great service and i would bring my car here if i didn't buy it here Very friendly and fast service dept! They get you in and out with a smile. They do great service and i would bring my car here if i didn't buy it here. More

oil change. done in timely manner and results very well explained. customer waiting area very comfortable and well stocked with coffee and water. also a stocked v done in timely manner and results very well explained. customer waiting area very comfortable and well stocked with coffee and water. also a stocked vending machine. More

outstanding 8/26/15 went into Larry Hill Ford for an oil change. Joe Trentham was the Service Consultant and was very courteous and helpful. I would highly r 8/26/15 went into Larry Hill Ford for an oil change. Joe Trentham was the Service Consultant and was very courteous and helpful. I would highly recommend this Ford Dealer. We have had warranty done without any questions. Bob Moncalieri More

Wonderful I didn't have an appointment and was able to be taken care of right away. Very thankful also that there was someone to take me to work on time. I didn't have an appointment and was able to be taken care of right away. Very thankful also that there was someone to take me to work on time. More

Another pleasant visit at Larry Hill Friendly, knowledgeable service staff; clean, comfortable waiting area (with wifi so I can get my work done while I wait); quiet, professional environ Friendly, knowledgeable service staff; clean, comfortable waiting area (with wifi so I can get my work done while I wait); quiet, professional environment...this time, they were even ready with my car before I was ready to leave (because I was getting so much more work done there without interruption than I get at my own desk). More

great service Patrick Googer is realy a good guy to deal with. he look for solutions to my problems and does business in a respectful way. Jerry Johnson is alway Patrick Googer is realy a good guy to deal with. he look for solutions to my problems and does business in a respectful way. Jerry Johnson is always friendly and ready to help get me on the road. Thanks Guy Carl More

Professional, great experience This was my first time for a oil change on my new car. The service consultants were professional and friendly. I highly recommend Larry Hill Ford. This was my first time for a oil change on my new car. The service consultants were professional and friendly. I highly recommend Larry Hill Ford. More

Service center caused a problem and could never fix it. I purchased my current car a little over 2 months before I had the first service on the vehicle. It came around the time for the car to be serviced, a I purchased my current car a little over 2 months before I had the first service on the vehicle. It came around the time for the car to be serviced, and my mom always got her VW Jetta serviced there, so I thought I'd take my Kia Spectra to have a regular service. Before I had the service, there was no problem with the vehicle in any shape. The service had taken quite a long time due to the fact that they broke several of the studs for the tires and had to replace them, then also doing an alignment for the vehicle. I understood the problem, paid, then went on my way. The next week I went on the interstate to travel to Chattanooga, and the steering wheel shook like crazy. My hands felt like they were holding my phone while on vibrate. I took the car back down to have them look at it again the following day, thinking that it was off balance. After they claimed to fix the problem, I drove on the interstate once again, and the steering wheel is still shaking. I took the vehicle back and asked for it to be fixed again. During the second attempt they claimed that one of the tires was going bad, so they replaced the one with a new tire, but then the vehicle pulled towards the new tire. So, I had to leave it there overnight so they could put another tire on the other side to make sure it didn't pull. During the whole second attempt they broke off another 7 studs and wasted 2 days since I couldn't drive to get some work done before I head back to college. After the 2 days they claimed that my vehicle was ready, but to everyone's surprise, the steering wheel is still shaking; keep in mind none of this happened before the service. I went back to the service department again, and they threw their hands up, and said they did their best. I'll be having to take my vehicle somewhere else now to see if someone more professional could fix my problem Larry Hill Import Services caused. The people are friendly, but are very unprofessional. I would never recommend having your car serviced there unless you want a long wait for a simple job, and the risk of having parts broken from your vehicle and future problems caused. I appreciate them trying to correct the problem, but you couldn't. Therefore, I'm taking my business elsewhere. More