Cleveland Ford - Service Center

Jerry Johnson the service Dept Associate my husband and I took our 2011 to get it serviced on May 12,20115. We also wanted the air system checked out. It wasn't cooling like it should. Ever my husband and I took our 2011 to get it serviced on May 12,20115. We also wanted the air system checked out. It wasn't cooling like it should. Everyone there was very nice to us. Since they thought it might be a good while before the Air could be ready with coolet . We were asked if we wanted to be dropped off somewhere. We said yes, since I am on the heart transplant list at Vanderbilt, Nashville , Tn. I am living off a LVAD heart pump , which runs off battery when I am not at home. My husband explaned to service man how important it was to get the car ready soon as possible. Jerry Johnson was the one to take us to where we wanted to go. He had two other people to take and drop off at different places before us. After he dropped those people off . He told us he had gotten the call our car was ready. He was so nice and friendly we enjoyed our ride with him. We talked to him and learned some about him. and he about us. We really did enjoy it. He treated us like a friend instead of a number. More companies should have more people like Mr Johnson. But really all of the people at Larry Hill was very helpful and friendly. Mr Johnson just stood out he was so nice. Brenda & Carroll Gregory Cleveland, Tn More

Service Had a great experience at the service center of this dealership. Patrick was extremely helpful and considerate, as was Jerry who drove me to and from Had a great experience at the service center of this dealership. Patrick was extremely helpful and considerate, as was Jerry who drove me to and from work while my car was in the shop. More

Outstanding Service Jerry Johnson is the Cat's Meow!! I have dealt with Jerry at both Larry Hill Imports, where he was Service Manager, and up on the hill where he now wo Jerry Johnson is the Cat's Meow!! I have dealt with Jerry at both Larry Hill Imports, where he was Service Manager, and up on the hill where he now works at Larry Hill Ford. Jerry is the type of Service Manager you want to deal with. Knowledgeable, friendly, thorough, caring -- these are but a tip of the iceberg when it comes to characteristics which describe Jerry. He has always been there for me when my autos need care. I have purchased or serviced several over these past years at Larry Hill and I can always count on Jerry Johnson to be there to help solve whatever needs fixin' More

Service The service department is customer friendly, attentive and expedicious. Waiting area is clean and confortable; makes the short wait seem even shorter The service department is customer friendly, attentive and expedicious. Waiting area is clean and confortable; makes the short wait seem even shorter. The check int and check out process is a very smooth operation. More

Very friendly staff! I came to Larry hill to have my oil changed. Jerry Johnson was a service associate he took care of me right away and was super nice! I came to Larry hill to have my oil changed. Jerry Johnson was a service associate he took care of me right away and was super nice! More

Service Department Associate Jerry Johnson I purchased a 2015 F-150 from Larry Hill Ford. The truck was scheduled to have a bed liner sprayed in at Line-X. Since I had no way to get home, I r I purchased a 2015 F-150 from Larry Hill Ford. The truck was scheduled to have a bed liner sprayed in at Line-X. Since I had no way to get home, I requested assistance from the salesman. He introduced me to a very friendly, pleasant Service Associate named Jerry Johnson. Mr. Johnson was more than happy to take me home and did so immediately. Mr. Johnson is an asset to Larry Hill Ford and is to be commended for his pleasing attitude. Thanks to Jerry Johnson! More

Fusion Oil Change Joe T and the service crew were very efficient and polite. They had my oil change done quicker than the estimated time. I am very happy with the servi Joe T and the service crew were very efficient and polite. They had my oil change done quicker than the estimated time. I am very happy with the service at Larry Hill's. They are the only dealer that has worked on our 2010 Fusion. We have over 103,000 miles on this car and it still averages 34.0 MPG. Thanks for the great service More

Wonderful The sales staff is great. Took my car in for its first service and they had me in and out in a timely manner. the lounge was very clean and the servic The sales staff is great. Took my car in for its first service and they had me in and out in a timely manner. the lounge was very clean and the service staff very friendly. More

Very quick, very professional. Patrick googerr was my service advisor. Very professional, and very courteous. Patrick took care of all my needs very quickly. I will definitely ret Patrick googerr was my service advisor. Very professional, and very courteous. Patrick took care of all my needs very quickly. I will definitely return and ask for mr googer. More

It was wonderful really great experience It was great experience great service joe trentham helped me and was very helpful when I go back I'll ask for joe trentham. Very nice and knowledgeabl It was great experience great service joe trentham helped me and was very helpful when I go back I'll ask for joe trentham. Very nice and knowledgeable More