Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back
Write a review

Cliff Anschuetz Chevrolet

N/A

6 Lifetime Reviews

1074 US-23 North, Alpena, Michigan 49707 Directions
Sales: (989) 884-0035

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

6 Reviews of Cliff Anschuetz Chevrolet

Sort by Write a review
October 05, 2016

"Horrendous Service Center Manager"

- LR

When we recently had a major issue with our low mileage vehicle and we expressed our frustration over the abundance of issues with the car and the warranty denials, the service manager, TIM was incredible nasty. When I told him that i was calling in an attempt to get some help and did not understand why he was being so rude and condescending, TIM told me he would look for a number at GM so someone could explain the word "warranty" to me. Unfortunately, this is one of many similar service department experiences we have had here.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tim S, Manager
June 24, 2014

"Quality sales and service"

- jmiesen4

I can't imagine anyone giving low ratings to the quality of sales and service people at Anschuetz Chevrolet. I have been a satisfied customer at Anscheutz Chevrolet for well over thirty years. I have brought my daughter, my son-in--law AND my granddaughter into this business for auto service and auto purchases. They have all been treated with respect, with detailed explanations(when needed) and with friendliness and honesty.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cody, Dan, Matt
July 10, 2013

"Sales team is good; however, the service department is..."

- dthomas2259

Sales team is good; however, the service department is not good and I wouldn't buy another new vehicle here. Had oil changed here and then changed oil myself after 3000 miles - used filter was very dirty and heavy. Extremely over tightened lug nuts on wheels after tire rotation. Used refurbished parts on a warranty job. Wouldn't recommend this place for service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Rep
April 08, 2013

"1. A fee was charged for warranty work on a general..."

- mmailish

1. A fee was charged for warranty work on a general motors vehicle. I later checked the warranty which states there is no fee for warranty work. 2. The service representatives did not keep in contact during the course of the repair. I still am not sure what was wrong with the vehicle or why the parts went bad. 3. Used parts were used for the warranty repair.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Department
January 14, 2013

"I routinely take my GM vehicles to Cliff Anschuetz, they..."

- crtcskycop

I routinely take my GM vehicles to Cliff Anschuetz, they are always friendly, greet me by name and always offer a ride or free courtesy car. They keep me inormed on costs of service upfront or call back and confirm before performing any work. I have purchased and serviced over half a dozen different vehicles and they are always helpful. If you require any work, call Dan or DJ at the service department and they will take good care of you. Lastly, your vehicle is always returned washed and clean inside and out.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
DJ
July 21, 2012

"They had no idea what to do with my Corvette. They run a..."

- eflatman

They had no idea what to do with my Corvette. They run a bunch of tests, charged me. I too it back three times and the last time they admitted they couldn't fix it and escorted me out the back so no other customers would know. GM was of no help either. Sure they take your complaint, but it's like the rabbit complaining to the fox. It was an expensive, horrible experience. I would never go back. It seems oil changes and tires are Anschuetz best bet because their expensive mechanics are incompetent and under trained. Oh yeah, they wouldn't return any of the used parts they claimed needed replacement and the obligatory "something else is wrong with your car" was jammed down my throat. At least two extra repairs that I am not so sure I needed. Ripped off and disgusted.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dan the service manager.
1
1 - 6 of 6 results