I called Clint Newell because the stereo in my Lexus had stopped working. I explained what was happening (visually it looked like the stereo was functioning - I could see the tuner work, etc. but there was no sound). I hadn't used Clint Newell service center before but thought this problem required a dealer. I talked with Bina and was told that I would probably need a new stereo. When I questioned her about possible other issues (like a problem with the speakers) she said I would need a new radio before they could determine other issues. BTW I had to pay in advance before they ordered in a new $800 stereo. It was the week before Christmas and I just wanted it fixed so I came in and paid for the new radio, before I paid I asked again about checking the car on the computer to determine what was needed. I was told that they could do that but they wouldn't have time for about a week. Never once did she suggest that the car should be checked out in person to verify what was needed. I paid the $800 - in advance- and left. But over the holidays my husband and I talked about it and it just didn't seem right. So after Christmas I called back to cancel my order. They hadn't called me yet and I didn't think there would be a problem. But surprise? My stereo had shipped and was at Kendall in Eugene. If I cancelled now I would have to pay an $80 re-stocking fee. I was ticked and let them know. When I came back in to get my refund (I had to do it in person and they refused to not charge the $80) I found out that not only do they not treat you with respect they let you know that they record all their phone conversations. I thought they had to tell you that before hand? I let them know that I had fixed my problem - it was a fuse. Thanks for nothing. I won't use them again and will warn others about my experience.