I PURCHASED MY 2017 TOYOTA TUNDRA BRAND NEW.ALMOST 10,000 MILES LATER I STILL LOVE IT AND THE SERVICE I RECEIVED.I'M NOT SURE WHY THEY HAVE BAD REVIEWS.I GOT A GOOD PRICE AND I'M TREATED LIKE A KING WHEN I GO THERE.MY TRUCK AND I HAVE BEEN TAKEN CARE OF GREAT!!!
Poor customer service. Traded a 2017 vehicle bought at this dealer so that we never have to go back for extended warranty or anything. The manager of the service dept. is extremely rude & the owner does not even care enough to return calls.
I called Clint Newell because the stereo in my Lexus had stopped working. I explained what was happening (visually it looked like the stereo was functioning - I could see the tuner work, etc. but there was no sound). I hadn't used Clint Newell service center before but thought this problem required a dealer. I talked with Bina and was told that I would probably need a new stereo. When I questioned her about possible other issues (like a problem with the speakers) she said I would need a new radio before they could determine other issues. BTW I had to pay in advance before they ordered in a new $800 stereo. It was the week before Christmas and I just wanted it fixed so I came in and paid for the new radio, before I paid I asked again about checking the car on the computer to determine what was needed. I was told that they could do that but they wouldn't have time for about a week. Never once did she suggest that the car should be checked out in person to verify what was needed. I paid the $800 - in advance- and left. But over the holidays my husband and I talked about it and it just didn't seem right. So after Christmas I called back to cancel my order. They hadn't called me yet and I didn't think there would be a problem. But surprise? My stereo had shipped and was at Kendall in Eugene. If I cancelled now I would have to pay an $80 re-stocking fee. I was ticked and let them know. When I came back in to get my refund (I had to do it in person and they refused to not charge the $80) I found out that not only do they not treat you with respect they let you know that they record all their phone conversations. I thought they had to tell you that before hand? I let them know that I had fixed my problem - it was a fuse. Thanks for nothing. I won't use them again and will warn others about my experience.
I really don't look forward to shopping for a new vehicle. The Team at Clint Newall has reversed that. We were treated with dignity and respect, were shown the model that we wanted and not one with all the bells and whistles we would never use. Highly recommend Clint Newall Toyota;
After reading these reviews wish Bina was there when my young family of four had come into this establishment. We were traveling a 540mile trip from California to Washington to see our niece graduate high school when entering Roseburg, OR our oil pressure gauge dropped to nothing and our check engine light had come on and on top of it our car beeping non stop to shut if off. So we pulled off and took it to Clint Newell service department and met Rebecca Lay that told us she could not help us until Monday or Tuesday (we had arrived Friday morning BTW). So she offered to see if any other dealers about over an hour away could assist us. Which would of been a nice gesture if she would of at least made sure our vehicle was safe to drive any further. But she refused to take 5 minutes to check the engine error code on the computer before sending us on our way. We left upset and scared to continue. We found an auto zone and figured the problem out in 5 minutes and where on our way to a wonderful dealer in Vancouver, WA Carr GMC. Had excellent service and care there.
"Friendly and knowledgeable - know what they are doing"
Becca McMilian is super to work with - knows everything about the cars and can show all the technical stuff in easy-to-understand language. They got us the car we wanted at a great price and didn't waste our time or try to push products on us we didn't want. Cody was also friendly and easy to work with in Finance.
From the moment I contacted Clint Newell they were nothing but friendly and helpful. I was able to purchase our new Tahoe sight unseen because of Allison and Skyller's willingness to work with me over the phone and via email. We were able to text photos back and forth and when the vehicle showed up it was exactly what I wanted. While the traditional vehicle purchase can be time consuming and frustrating, these guys went out of their way to make it easy for me. Even if you aren't in Roseburg, I would definitely get in touch with them!
"Bina Dumont is a world class example of customer service"
Another dealer (150 miles away) miss-installed an oil filter 'O-ring', causing my brand new truck to lose 5 quarts of oil. Bina had her team drop everything and get me back on the road Within an hour; and that included a car wash!
Bina, YOU ROCK!!!
Shingo Prize Recipient, author, consultant.