Clinton Honda - Service Center

I don't know where my last review went, but I've been going to them for service since 2020, when I purchased my Pilot there in April. Original sales experience was great (Steve O.), and honestly the ser going to them for service since 2020, when I purchased my Pilot there in April. Original sales experience was great (Steve O.), and honestly the services have been great in the past......until i got outside the 3 year warranty window and the extended "platinum warranty" i bought from them kicked in. Here's the issue: 1) It's not a Honda warranty (they lead you to believe it is at time of sale). They can't stand far enough away from it - using words like "they won't pay for that" even though it's not excluded in the agreement. 2) Fuel purge valve went. Told me "they" won't pay for labor. To their credit, they did do it but it was a comedy of errors. (First said "will do so now", then said "can't do it today, but will give me loaner, then said "can't do it, no loaner, and all mechanics have gone home". As I am ringing out, my service guy takes a call from a mechanic still there and tells him "no send the mechanic home, it's not fair he stays for this, he'll come back". I live 60 miles away and only when I objected did they stay and do the very short repair.) 3) My visor won't fold up - person next to me has same issue - I'm told by service adviser it's common but "they" won't pay for it. I showed him in contract that visor frame is explicitly called out as covered and he just stared and didn't do anything. 4) I took their request to call them instead of bombing them on the Honda survey I haven't answered yet - and he says he'll call me back about the visor. Two weeks later - no call back. I'm honestly not sure if I'll go back again - I really want to keep my records all in one place. They're far for me - I pass Freehold, Old Bridge, Bridgewater, etc. all because I in the past enjoyed them. If this is what they become after the Honda warranty is done and the infamous garbage third party platinum warranty kicks in, I'll get a print of all my service records and take my chances with someone closer to home. More

Excellent service. On target with what they are supposed to do. Desk people excellent with suggestions. I appreciate the entire team at Clinton Honda. Waiting area is p On target with what they are supposed to do. Desk people excellent with suggestions. I appreciate the entire team at Clinton Honda. Waiting area is pleasant. They keep you posted on what has to be done with updates while waiting. Can/t ask for more. More

The service people were professional and kind, the service was excellent, the waiting room was comfortable and the latte was delicious! service was excellent, the waiting room was comfortable and the latte was delicious! More

Everything was good. I like the coffee. TV in the waiting room was a bit loud and they happily turned it down. Thanks! I like the coffee. TV in the waiting room was a bit loud and they happily turned it down. Thanks! More

In all my visits with the staff in the service department, they have always shown to be professional and courteous. department, they have always shown to be professional and courteous. More

There was a problem with my last service Carlos the service manager responded quickly , apologized and compensated me beyond my expectation! I remain a loyal Honda owner for over 15 years ! service manager responded quickly , apologized and compensated me beyond my expectation! I remain a loyal Honda owner for over 15 years ! More

Deborah is always so helpful, kind and patient. We have only had great experiences at this dealership. We have only had great experiences at this dealership. More

I was very satisfied, they squeezed me in. The car was done when they said it would be The car was done when they said it would be More

Service was excellent! Everything was clearly explained and handled with professionalism. Troy Roberts provided excellent customer service and was extremely helpful. Everything was clearly explained and handled with professionalism. Troy Roberts provided excellent customer service and was extremely helpful. More