Cloninger Ford of Hickory

I purchased my Expedition here, December 2025. I’ve never purchased a vehicle alone, and I was very nervous and intimidated. Phil, Brandon, JP, Thomas, Brian, Cameron and the rest of the crew at I’ve never purchased a vehicle alone, and I was very nervous and intimidated. Phil, Brandon, JP, Thomas, Brian, Cameron and the rest of the crew at Cloninger made it one of the best days of my life when I purchased my vehicle and every time I pop in for some tip or information or just to say hello xxxx have the best attitudes in customer service hands-down. This dealership offers customer service I thought had long ago disappeared. You’re not a number there. You’re not a prospect who will be forgotten the second you purchased a vehicle. The staff here is easy-going, but extremely professional very informed and if they don’t have an answer, they will tell you they want to take the time to find the person who has the right answer. It’s almost too good to be true, but I can attach to the fact that it is absolutely 100% true. These people care. There’s no predatory sales pitch or pressure and the entire dealership has a good vibe, which is very unusual, but it says a lot about the people who work there in an environment where competition usually trumps camaraderie and friendliness. This dealership is extremely successful and sells a lot of cars so they did not have to treat me with any particular exceptional kindness, but they don’t care who you are or how much you’re spending from everything I’ve seen. They treat everyone as though that person is as valuable as every other person that walks in the door. And when you purchase your car, you are just as important every time they see you. That kindness and customer service is not stop the second you have signed the paperwork. I don’t care about cars. I’m not interested in vehicles and I have no idea what I was doing, but they were very friendly and put me in a car. I never would’ve even thought of which I absolutely love!! In the past I always took my car to other places for oil changes and such because dealers typically charge a fortune for any type of service, but I will take my vehicle to Cloninger for all service needs because I trust them and I can tell you based on my personal experience. They’re not out solely to get as much money out of a person as possible and I trust they are not going to run the bill up. I cannot recommend this place enough. Especially if you are new or have never bought a car yourself, they were so patient with me and walked me through the process and never made me feel pressured More

Awesome experience buying the truck. I have never bought a truck online. But Cloninger Ford made the process very easy and the deal was made within 30 minutes. They even delivered the ve I have never bought a truck online. But Cloninger Ford made the process very easy and the deal was made within 30 minutes. They even delivered the vehicle and took my trade. The truck was immaculate inside and out. I would definitely recommend buying a truck from Cloninger in person or online. More

Great experience with the service recently. Very good attendant in checking me in and out that day. She was outstanding! Very good attendant in checking me in and out that day. She was outstanding! More

Always great to work with! The process was smooth and efficient. Great selection and quality vehicles! The process was smooth and efficient. Great selection and quality vehicles! More

Dealership picked up my car and returned it when service was done. Everyone was pleasant to deal with and service done in a timely manner. Look forward to dealing with dealership. was done. Everyone was pleasant to deal with and service done in a timely manner. Look forward to dealing with dealership. More

This dealer sells vehicles before they are fixed. There website has them posted for sale, but when you get to the dealership it will have a sticker on it saying not for sale. They let you test drive There website has them posted for sale, but when you get to the dealership it will have a sticker on it saying not for sale. They let you test drive it before it's road worthy. The one I test drove needed a driver side mirror, the rear seats didn't have head rest so if you wrecked your head would hit the rear window. They wouldn't let me put it in 4x4 said it needed fixed. Front bumper was crooked where it hit something. There was also more that needed fixed. Tips always call them like I did I started out messaging them and there not very perfesional. So they tried to get me to put a down payment on a truck that was not for sale and then tried to get me to do a loan and wouldn't have to do a payment for 3 months. They was probably doing that because the truck wouldn't be fixed for that long. All in all my experience was 1 star More

Excellent service done in a timely matter. Very cuteous and knowledgeable. Cameron kept us informed as to the status of our vehicle. Very cuteous and knowledgeable. Cameron kept us informed as to the status of our vehicle. More

Thank you Betty Byrd for all your help and consideration during our purchasing process. We love our new Ford Transit Van. during our purchasing process. We love our new Ford Transit Van. More

Cloninger Ford truly lives up to their “Just Better” promise. My recent experience purchasing a 2025 F-150 King Ranch proved that their commitment to customer satisfaction is genuine. Their 72-hour happ promise. My recent experience purchasing a 2025 F-150 King Ranch proved that their commitment to customer satisfaction is genuine. Their 72-hour happiness guarantee gave me peace of mind—if you’re not happy with your vehicle for any reason and have driven it less than 300 miles, you can exchange it. After initially test driving the F-150, I returned two weeks later and found a stunning F-250 Platinum. I bought it on the spot, but on my way home, I realized I’d made the wrong choice. The next morning, I went back to the dealership, and Cloninger Ford exchanged the truck with absolutely no hassle. They honored the original F-150 pricing and matched a competitor’s trade-in offer for my old truck. Even after the sale, any concerns I had were addressed promptly and professionally. Cloninger Ford exceeded my expectations at every step. I highly recommend them to anyone looking for a dealership that truly puts the customer first. More

Everyone was very nice . and conserate . I didn't have to wait very long .The shuttle took me home to wait while they fixed my car I loved that . Thanks to everyone at colinge and conserate . I didn't have to wait very long .The shuttle took me home to wait while they fixed my car I loved that . Thanks to everyone at colinger Ford for your hard work . More