Cloninger Ford of Hickory

I would like to recognize Cameron for the handling of the recall on my 2025 Ford Mavrick. He also put me in a loaner while it was perormed. recall on my 2025 Ford Mavrick. He also put me in a loaner while it was perormed. More

Great experience. They were very courteous and helpful. Couldn’t have had a better experience. They were very courteous and helpful. Couldn’t have had a better experience. More

I would like to recognize Cameron as one of the most personal, friendliest and competent service managers I have ever had the privilege of doing business with. He kept us posted daily on the progress of personal, friendliest and competent service managers I have ever had the privilege of doing business with. He kept us posted daily on the progress of my old 2003 F250 7.3 diesel repair. We love our 7.3 but it had to be towed on July 17, 2026. We live in Florida and we’re in the process of taking our camper to our property in Boone when our 7.3 stop near 321. Cameron made me feel like he knew me all of his life and he was going to take care of us. That old 7.3 had never stranded us and Cameron said he had a mechanic ( later we found out his name was Nate)) that loved to work on 7.3s and that they would get us back on the road as fast as possible. We received a text from Cameron on July 21 2026 that all parts had arrived and that our truck should be ready this afternoon if everything checks out after test drive. We were able to get back on the road around 3:45 pm that afternoon. The next day we pulled a tractor on a trailer back that we had brought back to our farm in Lee, Florida. Our good as new 7.3 never skip a beat on the way home. All I can say is THANK YOU so much to Cameron & Nate. We are home safe and these guys are the best. Sincerely Larry & Sheryl Alderman More

We especially enjoyed working with Cameron who went over and beyond to help us fix a problem created by Safelite Auto Glass company. Everyone at the dealership was very pleasant. and beyond to help us fix a problem created by Safelite Auto Glass company. Everyone at the dealership was very pleasant. More

Sheila was wonderful to work with , kept me updated and worked to help me with transportation during my wait . She explained things in detail about my service. I hope she is my service advisor again the ne worked to help me with transportation during my wait . She explained things in detail about my service. I hope she is my service advisor again the next time I have my car serviced More

They were what you would expect from a well trained service department. Luke was very polite and worked hard to make sure all of our concerns were addressed. service department. Luke was very polite and worked hard to make sure all of our concerns were addressed. More

Took expensive truck to service department and left with the same issue! Not happy at all! the same issue! Not happy at all! More

Took my 2024 Ford Maverick to have the recall repair made on the vehicle and inspection. As I live a good distance away I decided to have an oil change done even though I was still a few hundred miles short on the vehicle and inspection. As I live a good distance away I decided to have an oil change done even though I was still a few hundred miles short of the suggested earliest change mileage. There didn’t seem to be any problems until several hours later I get a text message from the dealership telling me I needed to schedule to have the recall repair made. I called immediately to the service department and questioned why I was receiving text for a repair that was to have been done that morning. I spoke to my service advisor who told me that it wasn’t on the paperwork to be done and I replied it was on the work order I signed that morning which she looked again and found that I was right. She asked to call me back and she would speak to the lead tech to find out a reason. Apparently they claimed there was some type of hold in the recall repair and it couldn’t be completed while I was there and the text message was sent because it became available again that afternoon. The worst part is she told me that it was marked on my paperwork as incomplete, I have since went back over the paperwork and there is no place where that is stated. If it was marked on my copy then why was I not told at the dealership that it hadn’t been finished. Now I have to make another trip there to have it completed. I can understand things happen and problems arise. However you expect when you pay the bill and receive paperwork stating the job is finished that the job is done. I bought my truck there and even though it is forty miles away from my home and have several Ford dealerships closer I thought was best to keep my business there. Now that is in question. I have had problems with the front office before with gap insurance and extended warranty reimbursements and I just chalked that up to just an oversight but now I’m really not pleased. More

Great service but I couldn’t believe a battery was $322. 00. Zoey was great and did a wonderful job! 00. Zoey was great and did a wonderful job! More

Tom and Vance were extremely nice and helpful during our process of purchasing a vehicle. I would highly recommend this dealership when purchasing a vehicle. process of purchasing a vehicle. I would highly recommend this dealership when purchasing a vehicle. More