Cloninger Ford of Hickory

Took my 2024 Ford Maverick to have the recall repair made on the vehicle and inspection. As I live a good distance away I decided to have an oil change done even though I was still a few hundred miles short on the vehicle and inspection. As I live a good distance away I decided to have an oil change done even though I was still a few hundred miles short of the suggested earliest change mileage. There didn’t seem to be any problems until several hours later I get a text message from the dealership telling me I needed to schedule to have the recall repair made. I called immediately to the service department and questioned why I was receiving text for a repair that was to have been done that morning. I spoke to my service advisor who told me that it wasn’t on the paperwork to be done and I replied it was on the work order I signed that morning which she looked again and found that I was right. She asked to call me back and she would speak to the lead tech to find out a reason. Apparently they claimed there was some type of hold in the recall repair and it couldn’t be completed while I was there and the text message was sent because it became available again that afternoon. The worst part is she told me that it was marked on my paperwork as incomplete, I have since went back over the paperwork and there is no place where that is stated. If it was marked on my copy then why was I not told at the dealership that it hadn’t been finished. Now I have to make another trip there to have it completed. I can understand things happen and problems arise. However you expect when you pay the bill and receive paperwork stating the job is finished that the job is done. I bought my truck there and even though it is forty miles away from my home and have several Ford dealerships closer I thought was best to keep my business there. Now that is in question. I have had problems with the front office before with gap insurance and extended warranty reimbursements and I just chalked that up to just an oversight but now I’m really not pleased. More

Great service but I couldn’t believe a battery was $322. 00. Zoey was great and did a wonderful job! 00. Zoey was great and did a wonderful job! More

Tom and Vance were extremely nice and helpful during our process of purchasing a vehicle. I would highly recommend this dealership when purchasing a vehicle. process of purchasing a vehicle. I would highly recommend this dealership when purchasing a vehicle. More

Bought our 3rd vehicle from Cloninger Ford and are very pleased with the service (all technicians), sales team (Mark Keeling) and finance manager (JP). No problems with any of the vehicles. Trade ins were pleased with the service (all technicians), sales team (Mark Keeling) and finance manager (JP). No problems with any of the vehicles. Trade ins were priced right and easy. Will continue to buy vehicles and service from them. All staff are pleasant, eager to please, and very efficient and knowledgeable. More

Very professional and friendly. Explained well any additional services needed and why. Nice waiting area and coffee bar. Explained well any additional services needed and why. Nice waiting area and coffee bar. More

Gerald and the technician that serviced my vehicle were awesome. The service was completed thoroughly an in a timely manner. awesome. The service was completed thoroughly an in a timely manner. More

Cloninger Ford of Hickory provided service as requested, at the price quoted in a timely manner. Service department was extremely clean and service advisor was both professional and friendly. at the price quoted in a timely manner. Service department was extremely clean and service advisor was both professional and friendly. More

Communication with Cameron was top notch throughout my whole service experience. He went above and beyond to make sure everything was handled, as did my tech, Seth. Any hiccups experienced were out of the whole service experience. He went above and beyond to make sure everything was handled, as did my tech, Seth. Any hiccups experienced were out of their control, but they made up for them regardless. Overall a better experience than I anticipated. More

Bret Redfern was very helpful and knowledgeable. All employees were great. Sales process was easy and efficient. All employees were great. Sales process was easy and efficient. More

Paulo was great, kept me imformed abiut what was going on and when my truck would be there. Everything went good and i would definitely buy from again. and when my truck would be there. Everything went good and i would definitely buy from again. More