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Cloninger Ford of Hickory
4.1
236 Lifetime Reviews
1241 US Hwy 70 SE, Hickory, North Carolina 28602 DirectionsSales: (828) 569-6581
Service: (828) 328-5333
Parts: (828) 322-2300
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
November 04, 2019
"Shopping for F150"
- F150After visiting Cloninger Ford Hickory, NC October, 18, 2019 I was disappointed with the sales team in lack of effort to complete a sale on a used F150. The salesman and the sales manager, AJ, were not receptive on a deal and pressed for their excessive price. I left very disappointed of course. Two weeks later, the price has been reduced to a much lower value which if had been presented the day I was there could have been the difference in making a sale and me walking away. I know dealing (or not dealing) with car sales people can be frustrating but when they think you must buy at their price or walk, like this facility, I will choose to walk every time. NOT impressed with the sales manager attitude. i will not recommend anyone to visit this facility. I have since found a truck with almost identical options, less miles and a fairer price which I purchased. Advice is to shop around before buying here.
Read MoreOctober 13, 2019
"Bill Simpson is the worst"
- Unhappy long-term customerI had been a 25 year customer of this Ford location. Bill Simpson - Service Manager - is a smug chump who had my car towed from the Cloninger Ford lot without even a fifteen second call to give me a heads up before doing so. I had left it there with permission of the previous management. Since all the good folks I worked with are now gone, there is no longer any general manager at this location, Bill Simpson has apparently decided he is a little dictator. He gave me the name of John Cloninger - the owner - as his boss. I called and had to leave a message for John with his secretary. Big surprise...no call back after two weeks. Cloninger Ford appears to have a corporate culture of disdain for its customers and is a horrible representative for Ford in North Carolina. Don’t just stay away...run away.
Read MoreEmployees Worked With
Bill Simpson
September 27, 2019
"Poor customer service "
- HeidiAlthough I did have a good experience at this dealership, they refuse to give me a five-digit entry code into my car unless I pay them $40. I spoke both with my salesman Jason and the general manager and both were quite rude. I believe this dealership run by misogynistic males only cares about commission, not maintaining a good customer relationship with consumers who want to be repeat customers.
Read MoreEmployees Worked With
Featured Inventory
2017 Ford F-150
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2017 Honda Accord
$19,133
2019 Ford Ranger
$38,195
Photos & Amenities
- Customer Lounge Area
- Cable TV
- Pet Friendly
- Television
- Vending Machines
- After Hours Drop-Off
- Cable TV
- Children's Play Room
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free WiFi
- Authorized Parts Store
- Pet Friendly
- Shuttle Service
- Television
- Vending Machines
