Cloninger Ford of Hickory

I did not buy a vehicle from the dealer because of the price but they were professional, friendly and helpful. price but they were professional, friendly and helpful. More

Had to stand and wait. for someone to assist me, then when I was next in line the lady decided to take someone standing behind me, before me. When picking it up it was quick and easy. when I was next in line the lady decided to take someone standing behind me, before me. When picking it up it was quick and easy. More

Was taken in for the state inspection, all was good. Employee was professional and polite. Employee was professional and polite. More

The epitome of bad business practices. Cloninger refuses to take any ownership in wrong doings and will reprimand you for “giving them a low score” that they well deserve. to take any ownership in wrong doings and will reprimand you for “giving them a low score” that they well deserve. More

I took my brand new Powerboost F150 in for a malfunctioning fuel door mechanism (warranty repair). Even though the mechanism wasn’t working it was still very easy to get the fuel door open with malfunctioning fuel door mechanism (warranty repair). Even though the mechanism wasn’t working it was still very easy to get the fuel door open with a gentle pull. Instead, the techs thought that they had to pry it open and now I have two very noticeable paint chips around the fuel door area. While they said they would take care of it, I still haven’t heard back after almost three weeks of a personal visit and three phone calls to the service department and service manager. More

Service department don't know their xxx from a hole in the ground had my oil changed and they forgot to put the oil cap back on ever since the service manager Tyler left its going downhill the ground had my oil changed and they forgot to put the oil cap back on ever since the service manager Tyler left its going downhill More

Bought a damaged car for almost full price and was promised by Malik our salesman and the manager that said damage would be fixed in a timely manner and I would be contacted with follow ups, but I’m t promised by Malik our salesman and the manager that said damage would be fixed in a timely manner and I would be contacted with follow ups, but I’m the one following up not them. I’m the one pressing the matter not them. I am the one that paid 18k for a damaged car not them. I am the sucker for believing a car salesman when I knew better not them More

This is my second buy here!!! Caleb has went above and beyond to help us. I have never had a bad experience here. I will be back in the future. beyond to help us. I have never had a bad experience here. I will be back in the future. More

Bought a used 2020 f150. Had 2000 more miles than advertised. Was sold a warranty that was not mentioned beforehand. The warranty was $5000 extra. They advertise that they have a unlimited power trai advertised. Was sold a warranty that was not mentioned beforehand. The warranty was $5000 extra. They advertise that they have a unlimited power train warranty, they make it seem like its complementary. Unprofessional. More

I spoke to one of the rudest mechanics I have ever spoken to. Basically told he couldn’t answer a question about my vehicle for free unless I brought it in to pay for a diagnostic test. Will never be a custo to. Basically told he couldn’t answer a question about my vehicle for free unless I brought it in to pay for a diagnostic test. Will never be a customer at this place. Really unprofessional. Don’t want to say every thing he said. Really poor attitude. More