Cloninger Ford of Hickory

Had to stand and wait. for someone to assist me, then when I was next in line the lady decided to take someone standing behind me, before me. When picking it up it was quick and easy. when I was next in line the lady decided to take someone standing behind me, before me. When picking it up it was quick and easy. More

Was taken in for the state inspection, all was good. Employee was professional and polite. Employee was professional and polite. More

The epitome of bad business practices. Cloninger refuses to take any ownership in wrong doings and will reprimand you for “giving them a low score” that they well deserve. to take any ownership in wrong doings and will reprimand you for “giving them a low score” that they well deserve. More

I took my brand new Powerboost F150 in for a malfunctioning fuel door mechanism (warranty repair). Even though the mechanism wasn’t working it was still very easy to get the fuel door open with malfunctioning fuel door mechanism (warranty repair). Even though the mechanism wasn’t working it was still very easy to get the fuel door open with a gentle pull. Instead, the techs thought that they had to pry it open and now I have two very noticeable paint chips around the fuel door area. While they said they would take care of it, I still haven’t heard back after almost three weeks of a personal visit and three phone calls to the service department and service manager. More

Service department don't know their xxx from a hole in the ground had my oil changed and they forgot to put the oil cap back on ever since the service manager Tyler left its going downhill the ground had my oil changed and they forgot to put the oil cap back on ever since the service manager Tyler left its going downhill More

Bought a damaged car for almost full price and was promised by Malik our salesman and the manager that said damage would be fixed in a timely manner and I would be contacted with follow ups, but I’m t promised by Malik our salesman and the manager that said damage would be fixed in a timely manner and I would be contacted with follow ups, but I’m the one following up not them. I’m the one pressing the matter not them. I am the one that paid 18k for a damaged car not them. I am the sucker for believing a car salesman when I knew better not them More

This is my second buy here!!! Caleb has went above and beyond to help us. I have never had a bad experience here. I will be back in the future. beyond to help us. I have never had a bad experience here. I will be back in the future. More

Bought a used 2020 f150. Had 2000 more miles than advertised. Was sold a warranty that was not mentioned beforehand. The warranty was $5000 extra. They advertise that they have a unlimited power trai advertised. Was sold a warranty that was not mentioned beforehand. The warranty was $5000 extra. They advertise that they have a unlimited power train warranty, they make it seem like its complementary. Unprofessional. More

I spoke to one of the rudest mechanics I have ever spoken to. Basically told he couldn’t answer a question about my vehicle for free unless I brought it in to pay for a diagnostic test. Will never be a custo to. Basically told he couldn’t answer a question about my vehicle for free unless I brought it in to pay for a diagnostic test. Will never be a customer at this place. Really unprofessional. Don’t want to say every thing he said. Really poor attitude. More

I went here to purchase a bronco. I was aware upon my arrival the price would be high since they had a production shortage. I spoke to a salesman and they had one on the lot which I test drove and liked. arrival the price would be high since they had a production shortage. I spoke to a salesman and they had one on the lot which I test drove and liked. The salesman told me a price and I said that it sounded good I would buy it right there. The general manager got involved in the deal and tried to low ball me on my trade in which I declined and told him a few weeks prior I had been offered $6000 more than he was offering me by a chevy dealership and another cloninger dealership. We haggled back and forth then he disappeared into the back room and came out with a new number on my trade in as well as an addendum on the price of the bronco which raised it 10k over the price we had spoken about before I sat down. I left and he was very adamant about not needing my business. I don't mind disagreeing on price but a general manager being disrespectful is uncalled for and will most likely deter my company and I from purchasing from cloninger in the future. We purchased 4 cars from cloninger the year before and they have thrown that business out the window by being very rude and "shady." The GM's name was Damian Brooks. More