Cloninger Ford of Hickory

The service dept always does a great job. The cost of service is a great value. service is a great value. More

I suggest you research reviews before going here for service. We aren't the only ones to have a bad experience. My mom took her 2017 Ford in for an oil change, inspection and new tires. They told her t service. We aren't the only ones to have a bad experience. My mom took her 2017 Ford in for an oil change, inspection and new tires. They told her they had no way of knowing what size tire came on the car (just so you know, she bought it from this same Ford dealership) so she went and got the numbers for them. I guess they can't do that. Then she was told she also needed rear brakes, which she agreed to. When she went to pick up her vehicle her total was $2944.94 shocked and upset she had no idea what to do since the work had been completed already. She felt defeated and taken advantage of. They had tacked on Transmission fluid change ($326.95), engine air filter ($65), spark plugs ($238.63), cabin air filter ($99.95), rear shocks /struts ($725.81) I contacted the dealership and no one could show me where my mom SIGNED a quote agreement AUTHORIZING this WORK AND PRICING. and the only resolution offered was a complimentary oil change, wash/vacuum and gas fill up on her next service. NO THANKS! I RATHER YOU NEVER TOUCH HER VEHICLE AGAIN! WHO KNOWS WHAT YOU WOULD TACK ON THE NEXT TIME. Furthermore, pricing at this dealership was over $600 more than another Ford Dealership. So do your homework and price comparison before loading the pockets at this dealership! Cloninger Ford of Hickory Service Department can't be trusted if they take advantage of people. Dishonest people never has paperwork signed with all the details on it. Tricky ones, they are. Btw. The General Manager didn't even respond to my email complaint. I resorted to informing other customers after many attempts were made to get this resolved. More

We bought a new 2017 Ford Fusion in 2017 & had a very good experience. Not so this time. We received a memo from Brian Palm offering over book value for our car. We went in to check this out & possibly t good experience. Not so this time. We received a memo from Brian Palm offering over book value for our car. We went in to check this out & possibly trade it in for a 2010 fusion with low miles. Our 2017 was in good shape, low miles, no accidents, & brand new top of the line Michelin tires. We should have walked out when they presented their offer. They acted like our 2017 was barely acceptable and the 2010 was a beautiful car. It looked good for its age but they had not even checked this car out. The windshield wipers and windshield washer wouldn't work at all. The car had a dead battery which would not crank the next morning. When we called, Steven in service, he said to "bring the car in". Dah, it won't crank so my disabled husband had to jump the car off & take it up there. They did agree to a new battery. The cruise control doesn't work at all. The seal around part of the front windshield & the back windshield is missing. All things we will have to get fixed. We dealt with sharks in the water on that day and stupidly settled for a terrible deal. I felt like they were very pleased with taking advantage of a couple of seniors. We won't go back....bad place. If you decide to deal with them, do your homework & watch your back. Linda & Tom Underwood More

We had a *fantastic* buying experience today at Cloninger Ford! I typically hate buying cars, but the entire experience today was so friendly, easy, and efficient. Our salesperson, Brett, did a great job dir Ford! I typically hate buying cars, but the entire experience today was so friendly, easy, and efficient. Our salesperson, Brett, did a great job directing us to the perfect vehicle and educating us about its features and benefits. The offer, trade-in, and financing process were clear and our new vehicle was very fairly priced! At every step, we felt like a respected, valued customer and it was clear that they appreciated our business. Our financing specialist was amazing too and took great care of us. 13/10 - will definitely buy from there again! More

We were very pleased with original contact with Cloninger Ford for service on our 2016 Explorer. They have been courteous and helpful. We now have a 2021 Explorer and are impressed for all our needs. Ford for service on our 2016 Explorer. They have been courteous and helpful. We now have a 2021 Explorer and are impressed for all our needs. More

Poor customer service! Never received call back after being told multiple times! Charged for a warranty for interior and was given false information after the fact! Never received brochure or any literat being told multiple times! Charged for a warranty for interior and was given false information after the fact! Never received brochure or any literature explaining what warranty covered! Very UNPROFESSIONAL!!! More

Very fast in at and out! Everyone is so helpful!They Very fast in at and out! Everyone is so helpful! They explained everything very well, I was very pleased. Will only use Cloninger Ford for all my n Very fast in at and out! Everyone is so helpful! They explained everything very well, I was very pleased. Will only use Cloninger Ford for all my needs! More

When I walked in the dealership I was greeted with courtesy and while buying vehicle my sales person was very professional and knowledgeable of the car. I would recommend the dealership to my friends courtesy and while buying vehicle my sales person was very professional and knowledgeable of the car. I would recommend the dealership to my friends More

Easiest buying experience we’ve ever had. Friendly, no pressure sales staff. Will definitely buy here again! From beginning to end, an A+ experience at an A+ dealership. pressure sales staff. Will definitely buy here again! From beginning to end, an A+ experience at an A+ dealership. More

If I could give lower than one star I would. I'm a disabled individual living in Mount airy North Carolina that called on spoke to a Sandra over their internet as a representative. I explicitly explai disabled individual living in Mount airy North Carolina that called on spoke to a Sandra over their internet as a representative. I explicitly explained the amount of money that I would be willing to pay for a certain vehicle was told no problem to come down and they would be working with me and that I would be able to put money down and pick up the car on Friday. After 2-hour drive I get to the store to not get to ever speak to the lady I spoke to and be told that the price is over 1,700 more than I was discussed. The website price and also went up from the original price and instead of working with me they made excuses and offer to give me gas money well it's just incompetent and I will never do business with people like this that lie this much More