Cloninger Ford of Hickory

Just wanted an oil change not a tire rotation. Overcharged again. I do not drive this car much and obviously do not need a tire rotation and I stated that when I dropped it off. Overcharged again. I do not drive this car much and obviously do not need a tire rotation and I stated that when I dropped it off. More

3rd stop. Jason met us on lot, we looked at 2020 Fusion. He got keys, we drove and liked. we worked a better deal and bought. He got keys, we drove and liked. we worked a better deal and bought. More

Seen a used 2008 ford F150 went to cloninger ford and a guy names Jason asked if I needed help I told him I was interested in the 2008 f150. He got the keys for a test drive. I asked him if here were any l guy names Jason asked if I needed help I told him I was interested in the 2008 f150. He got the keys for a test drive. I asked him if here were any leaks of any fluid anywhere and is there any problems with it. He assured me there were no issues so I drove it kiked the way it drove so I made an offer and they accepted. I bought it a day before my birthday with insurance money from my motorcycle that was stolen. I get the truck home 2 days later the steering is squealing. come to fund out there is a leak of power steering fluid and also there is a bad knocking sound after about 20 to 30 mins of driving it. I had someone look at it. Said I need new rack and pinion for the power steering and new main bearings and rod bearings. So needless to say I bought a truck for 6000 dollars that I cant even drive because I dont have the money to fix it. Had the salesman Jason been honest and told me the truth I probably wouldnt have bought it. Now ots going to cost me around 3000 dollars for parts and labor. And the best part when I called and left a message for Jason. I did not recieve a call back at all because he knows he screwed me. The least they can do is tell me they can do the labor if I buy the parts. I will be happy with that but they couldn't even call me back. I would never buy a vehicle from here nor would I recommend anyone to buy a vehicle from here. I'm just so ticked off I cant even drive a truck I bought myself because my motorcycle was stolen. Its like I went to cloninger ford, handed them 6000 and walked out with nothing. I didnt think people do business like this. Specially a dealership like cloninger ford. THANKS FOR NOTHING More

PJ was courteous and very professional. He was accommodating and listened to what we wanted and expected from a dealership. We got the deal and trade in we wanted. accommodating and listened to what we wanted and expected from a dealership. We got the deal and trade in we wanted. More

They were very friendly and had great customer service. I would shop there again. They also have a very good lifetime powertrain warranty as long as you own the vehicle. would shop there again. They also have a very good lifetime powertrain warranty as long as you own the vehicle. More

My salesperson was Lance Spencer. He was very polite and professional and anything he didn’t know he found out. We had a very good experience with you and love our explorer. Betty in your office also came o professional and anything he didn’t know he found out. We had a very good experience with you and love our explorer. Betty in your office also came out and went over all the functions. She was very helpful. More

Great place to purchase a new truck. They were very courteous when I arrive. The slaes person I worked with knew how to explain what all the truck could do and worked with expeditionly t They were very courteous when I arrive. The slaes person I worked with knew how to explain what all the truck could do and worked with expeditionly to purchase my F-150. Great job from the whole staff. More

This place is absolutely terrible. The perfect example of all talk and no action. I was ecstatic at first to buy my first truck here but due to their terrible service and unprofessionalism, I never got th all talk and no action. I was ecstatic at first to buy my first truck here but due to their terrible service and unprofessionalism, I never got the opportunity. When the truck I wanted was at the Salisbury location, they told me they would transfer it to this Hickory location. After calling to confirm the car was transferred before making an hour trip to this dealership, the salesman confirmed “yes it’s here, I even took it for a test drive myself.” However, halfway to the dealership, they called back saying that they made a mistake and got the wrong truck (mind- boggling how you can test drive a truck and not know it’s a whole different truck!) Since I was already halfway there, I still went to talk numbers about truck and the salesman said he would make up for it and have the truck driven to me for a test drive. During the deal for the car, the salesman and manager often went back on their bargain, even after agreeing at first (Where’s the trust if you say one thing and you immediately go back on it?). This was the second red flag, but I really liked this truck, so I was willing to still buy it. However, the last straw came the next day when they were supposed to bring the car to my house at 5pm. The salesmen texted me at 4pm saying they’d be a “little late due to bad weather” which is understandable. I texted back at 5:30pm asking the ETA. The salesman replied back “they’re on the way, they waited till the rain stopped. I’ll find out where they are.” After no follow-up, at 6:20pm, I had finally had it. I texted the salesman and asked one final time where the drivers were. He replied they were not able to leave because the paperwork was not done (which I believe is a sad excuse). If this was true, this not only means he lied to my face saying they were on the way, but also didn’t have any intention of the test driving happening if the paperwork wasn’t even done. At that point, he asked if they could just come the next day, but I just said not to worry about it and will be taking my business elsewhere. I didn’t get to see the truck in person once, so I’m slightly convinced they didn’t even have it in the first place. Moral of the story, don’t buy from this dealership. If anything, I’d invite these guys to carry my casket at my funeral so they could let me down one last time… More

I purchased a f150 from hickory ford dealership, it was nothing but a pain in the rear. When I finally took possession of the truck I was given 1 crappy fob that look like they drove over it, I complaine nothing but a pain in the rear. When I finally took possession of the truck I was given 1 crappy fob that look like they drove over it, I complained but was told it was the only one. Well soon as my check cleared, Jason called me and said oh we found a fob by chance, yea right. So I waste my time to go get it, it also was crappy looking I think a dog chewed on this one. It was a 2019 truck with 20k miles what the xxxx happened in 1 year, sounds fishy. Getting a plate still hasn't happened, call him never returned my call, all about the sale that's all well next year we will get another ford but not from there!! More

A great experince Super nice sales person ,John Deal Great help from other sales people when John was not there ,Kerr .Service was super and fast to correct a few Super nice sales person ,John Deal Great help from other sales people when John was not there ,Kerr .Service was super and fast to correct a few things I didn't like. Explorer is great car and looks like new to be a 2017 model .I will recommend you to everyone.. Thanks very much. John Van Horne More