Cloninger Ford of Hickory

Great buying experience Alec Cardwell is great very helpful and knowledge. No pressure. Very happy with my trade and buying experience. Would highly recommend buying from him Alec Cardwell is great very helpful and knowledge. No pressure. Very happy with my trade and buying experience. Would highly recommend buying from him. Thanks Alec. More

Horrible Svc Dept Had 8:30 appointment to have car listened to/driven for horrible transmission issue and terrible gas mileage. 2 hours later still waiting and no one Had 8:30 appointment to have car listened to/driven for horrible transmission issue and terrible gas mileage. 2 hours later still waiting and no one has worked on it. Brand new car-supposed to get a loaner for work to be done. NEVER GET A LOANER EVER! More

HORRIBLE EXPERIENCE BE CAREFUL WITH THEM This company is terrible, horrible customer service and i would NEVER and i mean NEVER work with "JASON AUMAN". I have been harassed with constant ema This company is terrible, horrible customer service and i would NEVER and i mean NEVER work with "JASON AUMAN". I have been harassed with constant emails even after I requested to be taken off the list 11/05/18 at 2:47 PM. Do NOT WORK WITH THIS COMPANY! They are trying to scam people. I called into the office and spoke with "Tonya" from marketing and she was horrible customer service. After I was asked to be taken off the list they made me wait 15 minutes on hold for NOTHING!!! Then when calling back 11/9/18 @ 9:22AM I was spoken to rudely and hung up on. More

Thieves and crooks! Brought my Lincoln in for brakes. Got the vehicle back after a $1,200+ bill. Realized immediately that my backup sensor was broken (it was working whe Brought my Lincoln in for brakes. Got the vehicle back after a $1,200+ bill. Realized immediately that my backup sensor was broken (it was working when I brought the car in for service). When I asked, I was told that they didn't break it, and since the part is no longer manufactured, I would have to walk through a junk yard and pull my own off a wreck. Come to find out, my brakes were never changed and my sensor was gone!!! I had heard that cloninger stole hard to find parts off vehicles - I am living proof. Horrible people.. I am in contact with local media to expose their illegal practices. More

Above and beyond This was one of the best experiences I have had buying a car. Dillon was able to help me get the exact Escape I had been looking for! The financing gu This was one of the best experiences I have had buying a car. Dillon was able to help me get the exact Escape I had been looking for! The financing guy (I am sorry, his name is Escaping (LOL) me) was great too. I would definitely recommend this dealership and Dillon to anyone looking to get into a new or used vehicle. Thanks again guys!! More

VERY BAD Experience!!! We were helping our son buy his first car. On Monday morning Sept.3, 2018 we had an appointment with Devron Cummings and he worked up a deal on a new We were helping our son buy his first car. On Monday morning Sept.3, 2018 we had an appointment with Devron Cummings and he worked up a deal on a new Escape S. The offer was good for the day. When we went to purchase the Escape later that day he said it was sold from their other dealership. We called the next day to the other dealership and it was NOT sold at all. Why did we get this kind of treatment? Such a huge disappointment for my son and a terrible experience! They didn't even find us one. We will never ever buy from Cloninger Ford of Hickory. Devron Cummings and Jason Auman were the 2 we dealt with. The Reid Family More

Bad bad bad sale person, very agressive toward me This sale person was very agressive, demanding&terrible rude! Can't talk much abt my experience until steps r taking care of , But over all, this i This sale person was very agressive, demanding&terrible rude! Can't talk much abt my experience until steps r taking care of , But over all, this is the worst sale experience that I HV ever came across.. I will post more as the time progress!!!! More

Awesome Salesmen I just want to thank Jason and Devron Cummings for all the help they gave me in finding the Ford Explorer I wanted. These were some awesome guys. If y I just want to thank Jason and Devron Cummings for all the help they gave me in finding the Ford Explorer I wanted. These were some awesome guys. If you would like to buy a car without having a pushy salesman then you need to go by and see these guys at Cloninger Ford. More

Runs your credit without approval! My husband received a pre approval from Capital One Bank ( which we have already paid off 2 vehicles with) , wanting us to try Cloninger Ford. We went My husband received a pre approval from Capital One Bank ( which we have already paid off 2 vehicles with) , wanting us to try Cloninger Ford. We went to just look at vehicles, showed them the letter, and salesman said they use Capital One alot. Salesman asked for my husband info just to get him into the computer. BAD MISTAKE giving them the info! We looked & test drove 2 autos, which turned out to be more & higher payments then we told the salesman we could afford. My husband told him NO on both autos, and to call us if they got anything else in that would match our requirements. Very nice salesman, we thought. My husband's credit was never asked to be run, we never decided on a vehicle we wanted, so we left. Now my husband has 3 hits to his credit report for them running his credit with 3 different companies. Never signed any paperwork giving them permission to run a report. Not one of them was even Capital One! So unless you want your credit report ran before you even have a vehicle you want to try for, DON'T give them any of your info! We will never go there again! More

Pushy, pushy, pushy. Originally I stopped by to look at any used cars on the lot. The salesman that me and my SO talked to seemed nice enough, and we expected a salesman o Originally I stopped by to look at any used cars on the lot. The salesman that me and my SO talked to seemed nice enough, and we expected a salesman on a lot to be a little pushy, so we weren't surprised when he asked to show us a car and have us test drive it. When we said we had an appointment and didn't have time for a test drive that day, he thought it appropriate to get a manager to come over and waste all of our time repeating everything that he had already told us. Through the following week, I received calls, texts, and emails requesting I come look at more cars. I did come back and try to find a used car I saw online, and was fortunate enough to speak with someone else, whom I actually liked, who informed me (despite one of the texts saying the car was available to see) that it was not on the lot that week. I continued to get texts, calls, and emails for days, until the salesman called my place of work to get me to come back and look at a car. This crossed a line for me, for sure. Would not recommend anyone give them contact information at all. Ended up buying a new car from a dealership in Lenoir who was offering a better deal and was so happy with the experience there that my SO decided to purchase a car from them as well. More