Cloninger Ford of Hickory

Lack of courtesy & professionalism After driving an hour to look at a vehicle, I was very disappointed in the treatment that I received at this dealership. I was assisted by Zack Queen, After driving an hour to look at a vehicle, I was very disappointed in the treatment that I received at this dealership. I was assisted by Zack Queen, and he was rude before we even visited the lot to look at the vehicle which we were interested in potentially purchasing. I was very up-front with Mr. Queen and told him that we were looking at a newer vehicle at another dealership, but were more interested in the particular vehicle at his dealership if they were willing to be flexible (at all) on the price. He responded, "well, then why did you drive all of the way up here?". After making a special trip on a weekday morning to see the car, his arrogant tone was unprofessional and completely unnecessary. He also took a call which appeared to be from another customer and put the phone down momentarily to avoid having to listen to her speak- again, this was unprofessional (especially when sitting in front of a potential customer). I drove the vehicle, and we went back to the office to discuss the final price. I told him that it was perfectly fine if the price could not be adjusted, and we would go with the other vehicle that weekend. I was not disappointed in the dealership's inability to change the price as much as I was disheartened to be treated as though I was simply an inconvenience. My husband and I have looked for a new vehicle at 4 other dealerships in the last couple of weeks, and no other salesman/woman treated me in this way. I really hate to write a negative review, but I felt like others should know what to possibly expect from this dealership. More

Best first car buying experience!! Cloninger Ford Dealership was the right way to go... I purchased a 2014 certified pre-owned Ford Fusion titanium hybrid and I'm in love with it! David Cloninger Ford Dealership was the right way to go... I purchased a 2014 certified pre-owned Ford Fusion titanium hybrid and I'm in love with it! David Wilson was VERY helpful and made my entire car buying experience worth wild! He worked hard to make sure I was 100% satisfied! He went out of his way to make me feel welcome and God Bless him for that! I will definitely recommend Cloninger Ford Dealership for people in need of a car, and highly recommend David Wilson, as he will make sure you are happy with your choice of car! More

Great job done Recently moved to NC from Ohio had a transmission problem on my 2013 focus no dealer in Ohio would fix it Kyle at cloninger took a look and got it fix Recently moved to NC from Ohio had a transmission problem on my 2013 focus no dealer in Ohio would fix it Kyle at cloninger took a look and got it fixed same day great job More

Very Happy with Cloninger Ford I went to Cloninger Ford of Hickory about 2 weeks ago to get my 2012 Ford Fusion serviced ;regular oil change tires rotated etc . While there I decide I went to Cloninger Ford of Hickory about 2 weeks ago to get my 2012 Ford Fusion serviced ;regular oil change tires rotated etc . While there I decided to look at the new Ford Focus. I bought the first one I picked out because of it's looks and color and especially after I drove it. It fits like a glove and rides like a much bigger car. This was a tough decision since I was so satisfied with my Ford Fusion which was averaging 32 MPG in the Mountains .My Sales person Scott Smith and the staff did an excellent job. This is my second new Ford from Cloninger. .My sales person Scott Smith and the staff did an excellent job More

A great experience! We were in the dealership on Memorial Day! Even though the place was full of customers, John Deal was more than willing to help us find that "right" v We were in the dealership on Memorial Day! Even though the place was full of customers, John Deal was more than willing to help us find that "right" vehicle. We were treated with courtesy and were given all the time we needed to make our selection. Thank you John Deal for all your help! We love our new car!!!! More

Excellent service! Went looking to trade for a vechile with some room and came home with an Escape!! Mr. John Deal saw that I was taken care of from looking through the Went looking to trade for a vechile with some room and came home with an Escape!! Mr. John Deal saw that I was taken care of from looking through the whole process of buying. I appreciate his time and concern of taking care of his customers! This is the second vechile I've purchased from Ford through him and will return and recommend him and this dealership to anyone!!! More

EVALUATION I PURCHASED A 2014 TRUCK FROM TIM THOMAS. TIM IS A GOOD MAN WITH GOOD SALESMAN SKILLS. I FELT NO PRESSURE TO BUY. FACTS WERE LAID OUT FOR ME TO M I PURCHASED A 2014 TRUCK FROM TIM THOMAS. TIM IS A GOOD MAN WITH GOOD SALESMAN SKILLS. I FELT NO PRESSURE TO BUY. FACTS WERE LAID OUT FOR ME TO MAKE THE FINAL DECISION. CALLEDME LATER TO SEE IF I WAS SATISFIED AND HAD ANY MORE QUESTIONS. THIS SPEAKS VOLUMES FOR TIM AND CLONINGER FORD. KEEP UP THE GOOD WORK. BRUCE SENTER More

Happy Happy Happy This is my 2nd time buying a vehicle, and both times Tim Thomas was a great help. I told him both times what I wanted and he took care of it. If you This is my 2nd time buying a vehicle, and both times Tim Thomas was a great help. I told him both times what I wanted and he took care of it. If you are looking for a new car give Tim a call. More

Guarantee is a fraud! This dealer offers a $500 low price guarantee, they do not do what they say. I tried to purchase a new Ford from them and had a purchase order for tha This dealer offers a $500 low price guarantee, they do not do what they say. I tried to purchase a new Ford from them and had a purchase order for that vehicle from another dealership with a much lower price. All the salesman said was they don`t know how the other dealer is selling that low. I ended up having to purchase from the dealer the purchase order was from and contacted Cloniger Ford to get my $500 as promised, they refused. Went and filed a complaint with the BBB and now they are saying that the type of vehicle was not the same model so the guarantee does not apply. I have supplied the bill of sale and everything requested but I can not win with the BBB when the dealer is willing to lie about the model of the vehicle. Beware of this dealer they have this fraudulent guarantee to get you in the door. More

Read ALL reviews before dealing with these people Drove 1.5 hours after being told a car was being held for our teenage daughter. Pulled up with an excited daughter who was getting her first car exper Drove 1.5 hours after being told a car was being held for our teenage daughter. Pulled up with an excited daughter who was getting her first car experience, certified payment in full check in hand only to be told they "sold" the car out from under us earlier in the morning-we were there well before 11:30am. A 1.5 hour drive back home with a very disappointed kid and two irate parents. These people lie and cheat people and act like its no big deal. Very poor business practices. More