Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Clovis Chrysler Dodge Jeep Ram
Clovis, CA
55 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 55 reviews
September 16, 2020
That’s all xxxxxxxx there.. first dealer said something That’s all xxxxxxxx there.. first dealer said something else after that they said something different then all paperwork is different..everthing xx That’s all xxxxxxxx there.. first dealer said something else after that they said something different then all paperwork is different..everthing xxxxxxxx..all fraud there.. never go there More
by Sam
Employees Worked With
Miguel
Helpful December 13, 2019
Nice recovery after a huge fumble!!! Buying a car is the worse experience ever. It is always the same back and forth haggle game, sit and wait game and then the decipher manual that is ne Buying a car is the worse experience ever. It is always the same back and forth haggle game, sit and wait game and then the decipher manual that is needed between what the salesman is saying and the research you have done to determine where the truth lies. This shopping experience did not start very well, in fact a finally just got up and left after sitting in the "box" for 2 1/2 hours going absolutely no where. I did my homework, i was Pre-approved, all i needed was a purchase contract from the dealer to be sent to my credit union. And the games these guys played, and the fees they wanted to charge, and back and forth ugh the typical sales games that are played. I finally left........................ Did some more research and found out who was in charge and I called Brian Finegan the next morning. I explained what happened and within 30 minutes my Credit Union had the paperwork, and I was down there that night picking up my new truck. No haggle, no games, no misleading information from what the previous sale guy told me. Some of the stuff still doesn't sit well with me but once Brian was involved it was a whole different experience. I would also like to thank our finance guy i think Tom, or Tim xxxx I'm sorry I forgot but he was a very nice man. From the fumble to the recovery with Brian I will continue to do years of business with the dealership through the service department. I highly recommend that if you are in need of a vehicle reach out to Brian first and let him assign you a salesperson. Don't just walk on the lot and hope the sales guy is going to have your best interest. More
by aboutmn8
Employees Worked With
Brian Finegan
January 27, 2019
Buy a car... SERVICE SOMEWHERE ELSE! IT’S A SHAME WHEN THE CAR BUYING EXPERIENCE CAN’T BE MATCHED BY THE SERVICE DEPT. Set appt turned out to be a gigantic waste of time. Simple recalls IT’S A SHAME WHEN THE CAR BUYING EXPERIENCE CAN’T BE MATCHED BY THE SERVICE DEPT. Set appt turned out to be a gigantic waste of time. Simple recalls confirmed to take minutes turned into a 3 hr plus appointment as I watched walk-ins come and go. More
by MHDefender
Employees Worked With
Khalid Mahmoud
May 18, 2017
Stay away!!! The buying experience was horrendous. The salesman didn't know his xxx from a hole in he ground when it came to the vehicle. Paperwork was lost, numbe The buying experience was horrendous. The salesman didn't know his xxx from a hole in he ground when it came to the vehicle. Paperwork was lost, numbers got mixed up and I had to end up calling the bank myself a month after the purchase to find out how and where to send my payments. Not too long after the purchase I had a questionable problem with the vehicle so I made an appointment to drop it off with the service department. I dropped it off the night before in the night drop box and finally got a call 2 days later and they hadn't looked at it yet and had no idea why it was there. We'll see how this all plays out. Sales department.... terrible!!! Service department... terrible!!! Do not buy from these idiots!!! More
by Jeeper
Employees Worked With
Would rather not say
September 17, 2015
Horrible Service Department I would actually give this service department a zero if possible. I took my car in to get an exhaust leak fixed which ended up being covered by warran I would actually give this service department a zero if possible. I took my car in to get an exhaust leak fixed which ended up being covered by warranty. However I asked them to fix the 3 lights on my rearview mirrors that were not working. When I arrived to pick up my truck I had to pay for the repair then wait to get my truck. So i was unable to inspect the work before signing the repair sheet. I then got in my truck and headed to car wash. After I washed the truck I went to check the lights they repaired. Well two of the lights on the top that work with the turn signals were not working. However the approach light on the drivers side was repaired as asked.( I specifically told them not to worry about the approach light on the passengers side since it was still working) Well I immediately took the truck back to clovis dodge to find out what happened. They told me they only changed both approach lights. So I reminded the service consultant (Erik Mercado) that I specifically told them not to change the passenger side light since it was working and had been recently changed while the truck was still under warranty. He had no explanation on why the turn signal light s had not been changed but the tech told him that since one of the two lights on the passenger side was out so they decided to change the light, without asking me about it. So several things are wrong here. I specifically told them not to change the passenger side, and then they decided on their own to change it out, and never completed the work I asked. So I tried to get them to order the lights I needed to change on the turn signals and then told them I was not going to pay for the repair and replacement of a light I specifically asked them not to fix. He said there was nothing he could do for me since I already signed the service agreement and paid for it. So I asked if I could get credit then on the next repair of the lights I originally asked to get fixed and he said "No". I have been driving Dodges 17 years and my wife does also. I will guarantee that my family will never have a Service repair or purchase a vehicle, of which we are planning to buy in a few months for my wife, from Clovis or Fresno Dodge ever! More
by stevenhoffman
Employees Worked With
Erik Mercado
