My goal for this review is to share my less than favorable experience with others as well as this dealership. I contacted the dealership via their website on a Jeep Wrangler that I was interested in test driving. I was pleased with the prompt response via email letting me know that my request for a test drive was received and when I replied asking to come over the next day (Monday at 11 am) to test drive that particular vehicle , I was sent a reply with a 'yes'.
Upon arriving at the dealership, I entered the dealership and was not greeted promptly until a salesman by the name of Guy walked by and I told him I was looking for the salesman that I had been in touch with via email, and it was this salesman.
He proceeded to take a copy of my driver license, for the test drive, and as I was waiting to check out the Wrangler, this salesman returned and said the vehicle was sold on Saturday. I was surprised since I asked via email to make sure the vehicle was there in order to set up an appointment for test drive prior to my driving an hour on my day off to come visit this dealership.
Why then make a copy of my driver license and then tell me that vehicle was sold? I asked about other vehicles similar to this one and I found the salesman not very helpful. In fact, when I returned home later that day, I received an email thanking me for coming to the dealership and this email contained a picture/information of the Jeep Wrangler that I was hoping to test drive.....Why?
I read mostly good things on cars.com regarding this dealership, but also a few comments that were less than favorable. I did not see any reviews on this dealer rater website , so I thought I would share my experience in the hope that the salesman/dealership may learn from this as well as others thinking about a vehicle purchase at this dealership.
My reasons for giving a 2-3 out of 5 include the less than positive experience received during my one and only time visiting this dealership...the salesman was pleasant but seemed disinterested in helping me.
I would also offer the following: Make sure the vehicle is on the lot before allowing a customer drive to your dealership.