Coastal Volkswagen

I was extremely pleased with my recent visit. Safety precautions were in place for COVID protection. The service department personnel were very friendly and accommodating. precautions were in place for COVID protection. The service department personnel were very friendly and accommodating. More

Ron novin was my sales men he handled everything professionally and in a timely fashion recommend buying from coastal Volkswagen everyone was very friendly and Ron was always there to answer my ques professionally and in a timely fashion recommend buying from coastal Volkswagen everyone was very friendly and Ron was always there to answer my questions More

Every aspect of my experience was exemplary. I have owned 27 cars over my 80 years and dealing with Coastal was totally devoid of any BS. I compare the quality of my Jetta to that of my $50,000 Corvette. Kee 27 cars over my 80 years and dealing with Coastal was totally devoid of any BS. I compare the quality of my Jetta to that of my $50,000 Corvette. Keep up the great work. Amen More

Excellent Service & Sales teams I bought my 2012 VW Touareg TDI from Coastal this past October 2019. I previously used Coastal for all of my service needs for my 2011 VW Jetta Sportw I bought my 2012 VW Touareg TDI from Coastal this past October 2019. I previously used Coastal for all of my service needs for my 2011 VW Jetta Sportwagen TDI. Most recently my Touareg was down due to a failed fuel pump, for which Volkswagen of America could not source the parts due to COVID for several months. The Coastal team went above and beyond to take care of me and my family while the vehicle was out of service, and while repairing the vehicle once parts came in. Both Kevin (Service Manager) and Andrew (Service Advisor) were completely understanding of my situation, kept me informed every step of the way, and made sure to address every concern I had about the vehicle. I had my Touareg serviced at a dealer 10 miles closer prior to COVID and had a terrible experience. In fact,, this other dealership told me I needed new brakes to the tune of $1k for the front. I brought the Touareg to Coastal, they put it up on the lift and showed me that I did not yet need new brakes as they were still within specifications. I obtained a price quote from Coastal which was several hundred dollars cheaper and will be having them replace them in the future. I highly recommend Coastal VW if you are serious about properly maintaining your vehicle and want an honest, pleasant, and efficient service department to work with. More

Hello,After several weeks of non returned calls and Hello, After several weeks of non returned calls and unacceptable responses and no loaner cars available I was not happy with this current visit(s) Hello, After several weeks of non returned calls and unacceptable responses and no loaner cars available I was not happy with this current visit(s). Having a perfectly good and fine running car that could not start due to a faulty keyless ignition button. This situation could and did leave me unable to start or turn off the car for upwards of 3 minutes. Once leaving me stalled on a busy street unable to restart the car putting me in a dangerous situation. I don’t feel the gravity of the situation was felt by the staff of the service department . I finally had to speak with the service manger. Miraculously the “back ordered” part was found in Massachusetts (same state) and as shipped next day. The service manager while helpful in finding the part and getting me an appointment immediately did also not fully realize the situation. I have serviced the car at coastal since it was purchased other than once when I was away and had a service at another dealer. I feel as though the service center seems like they hold all the cards and we are at their mercy. I love my Golf R and take very good care of it. The reason I use the dealership for service as opposed to a private foreign motors shop is the relationship to the service Department which up until recently had been good. Once you purchase a car, service is your only contact with the dealership and a bad relationship will steer you away from futur service and purchases. I am in the market for a new Golf R once they become available again and I question my choice of dealership or even VW and may look elsewhere. I would like to discuss this further but if it is just to hear myself speak I’m not interested. Thank you Jim Pearce As I went to send my response I had to chose Yes or No as to weather I would recommend Coastal’s service. Having this be a yes or no question is not good it should be rated never to definitely with choices in between. I chose yes only because I still plan to utilize Coastal and would not have put this much of my time into this response if I didn’t want the service depart to improve. Had I had a scale to rate if I would recommend the service department, it would have been “ “maybe” More

Great experience at coastal Volkswagen. The staff is very knowledgeable and everyone was very friendly. Awesome selection of vehicles. Very nice vibe for a dealership! knowledgeable and everyone was very friendly. Awesome selection of vehicles. Very nice vibe for a dealership! More

BEST EXPERIENCE EVER With the combined efforts of John Wyman (Manager) and Richard Grant (Salesman) I was able to get into a beautiful low mileage Passat with an unbelieva With the combined efforts of John Wyman (Manager) and Richard Grant (Salesman) I was able to get into a beautiful low mileage Passat with an unbelievable approval (I have practically NO CREDIT). I highly suggest seeking out these 2 if you're looking for a GENUINELY GREAT EXPERIENCE. Thank you both so much, and hopefully someone reads this and come buys a car from you guys! More

Great service and awesome communication. Also provided me with a very competitive price for tires and recommended that I have it done before the winter! with a very competitive price for tires and recommended that I have it done before the winter! More

Excellent Service From dropping my car at the service entrance and getting back in my car when it was done everything felt safe and compilant to covid 19 recommendation From dropping my car at the service entrance and getting back in my car when it was done everything felt safe and compilant to covid 19 recommendations. They were respectful of my issue and gave me good advice. Thank you!!! More

No call back Came in regarding a tire issue and was told I needed to replace a brand new tire with less than 1, 000 miles on the vehicle. Had them order a tire an Came in regarding a tire issue and was told I needed to replace a brand new tire with less than 1, 000 miles on the vehicle. Had them order a tire and have yet to hear whether the tire is available. More