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Coastal Volkswagen
Hanover, MA
1,533 Reviews
Coastal Volkswagen is the #1 VW Dealer on the South Shore and the premiere destination to purchase and service your Volkswagen. Conveniently located in Hanover between the Braintree split and the Sagamore Bridge, we offer competitive pricing and personalized service to the entire South Shore community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,533 reviews
June 29, 2023
I have owned 4 Volkswagens and currently have an Atlas, my first from this dealership. 20K into owning it my airbag light comes on. I bring it in and they tell me I need a module and they have to order the my first from this dealership. 20K into owning it my airbag light comes on. I bring it in and they tell me I need a module and they have to order the part. They order the part and I bring it back in to have it replaced. On my way home from having it replaced the light comes back on. I call them and explain the situation, and they ask me to bring it back in. I bring it back in a few days later upon which they keep it all day, tell me the light never came on (it was on the entire drive there) and never threw any codes so there’s nothing they can do for me. Bring it back in when it comes back on. I was frustrated but went and picked up my car and when I went to pick it up, the light was on as soon as I turned my car on. I left my car running and went back inside and told Bruce. He came out, saw the light and said “well nobody’s here anymore so there’s nothing I can do for you right now and I have no loaners so you’ll have to bring it back another time.” I was furious but left to go home. On my way home I got a call from Ryan the service manager, he apologized and promised to make it right. Offered to come pick up my car, give me a loaner, and drop my car back off to me all repaired, as well as a few other things to “make it right.” I hesitantly agreed and we left it at he would call me when he had a loaner available. Fast forward 2 weeks and it’s been radio silence, so I call to check in. Bruce again. He tells me Ryan’s on vacation for the week, but I’m at the top of the list and he’ll have Ryan call me when he returns from vacation. 2 more weeks go by and nothing again. At this point I’m so frustrated I can’t even be bothered to deal with them so I call a family member who works for a dealer an hour plus from my house. She agreed to take a look for me. Her dealership looked at it and within 5 minutes knew what the problem was because there was a company wide bulletin issued in March put out on it that comes up when you run the car. Additionally, my car had stored codes from the airbag light coming on and off both new and old. And lastly, the airbag module Coastal claimed to have replaced, was never in fact replaced, it was the original still in my car because they are marked by the manufacturer. The lies, blatant lack of customer service and the lack of follow up or even intention to “make it right” for a loyal VW customer is wild to me. What awful business. More
by tess_mcmanus
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Verified CustomerMay 30, 2023
Excellent customer service! The dealership is always clean and service is always exceptional! I recommend Coast VW to all my friends and family. The dealership is always clean and service is always exceptional! I recommend Coast VW to all my friends and family. More
by dannismurf11
Employees Worked With
Ryan Getzinger, David Spellman, Bruce Stenberg
May 30, 2023
Excellent service. Friendly and courteous staff. Answered all of my questions, and explained what items were covered under warranty. Friendly and courteous staff. Answered all of my questions, and explained what items were covered under warranty. More
by carolfurey
Employees Worked With
Ryan Getzinger
May 17, 2023
They were friendly and helpful, didn’t put too much pressure on me to buy, but worked to get me a price I was comfortable with. pressure on me to buy, but worked to get me a price I was comfortable with. More
by quistl
May 10, 2023
Bruce & team were very accommodating & able to get my car's brake job done within the time quoted, and without scheduling an appointment. car's brake job done within the time quoted, and without scheduling an appointment. More
by Lou
Employees Worked With
Bruce Stenberg, Bruce Stenberg
May 05, 2023
5 He was very personable. Had a great easy demeanor. This was the least painful car buying experience have had. He was a rockstar. And funny too!! Had a great easy demeanor. This was the least painful car buying experience have had. He was a rockstar. And funny too!! More
by cbfabulous@gmail.com
Employees Worked With
Johnny walker
