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Coastal Volkswagen - Service Center

Hanover, MA

4.6
769 Reviews

769 Reviews of Coastal Volkswagen - Service Center

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August 22, 2019

Timely repairs, great warranty coverage, loaner as promised Service provided a detailed explanation of the problem, an accurate estimate of the time-line for repairs, and provided a clean loaner for the duratio More

by stevenmdunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Caviasca
Aug 30, 2019 -

Coastal Volkswagen responded

Hi Steven, Thank you for not only leaving us a 5 star review but sharing your service experiences with us. We hope to see you next time your in need of service!

August 19, 2019

Great experience We always have the best experience, quick service with a smile. We also test drove our next car while our car was being serviced. It was a very effici More

by HEIDIBLAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Caviasca, Richard Grant
Aug 30, 2019 -

Coastal Volkswagen responded

Thank you for sharing your experience with us. We are so happy to hear that we made your service and buying experience easy and convenient! We are lucky to have customers like you!

August 13, 2019

Great people working there This is my second VW. I've had great experiences with everyone I've met and spoken with. Danielle is who we speak with the most now because of service More

by kmfmike1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Caviasca, Danielle Crowley
Aug 30, 2019 -

Coastal Volkswagen responded

Thank you for taking the time to give us a 5 Star review! We are lucky to have you as a loyal VW customer! We will see you at your next service appointment!

August 07, 2019

oil change As always, Coastal VW's service team was lovely. Nick was personable, informative and friendly. The service was completed in a very timely manor. More

by LWF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Caviasca
Aug 10, 2019 -

Coastal Volkswagen responded

Thank you for choosing us to service your car and leaving us a 5-star review! The Coastal team is very happy to hear that you had a great experience with Nick and we look forward to seeing you again!

August 06, 2019

Great customer service I always have a great experience with VW coastal in hanover. Great customer service Danielle and her time are fantastic. They are great, fast, and the More

by Thiagor32@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Caviasca, Danielle Crowley
Aug 10, 2019 -

Coastal Volkswagen responded

We are happy to have earned your 5-Star review! We think Danielle and our Service Department are fantastic too! We are lucky to have you as part of our VW family and thank you for being a loyal customer, we hope to see you again soon!

July 31, 2019

Air conditioner Whenever I go to Coastal, everyone is always professional, efficient, very curious and friendly. Ryan always does his best to keep me well informed a More

by richpia1256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Caviasca
Aug 10, 2019 -

Coastal Volkswagen responded

Hi Rich, thank you for taking the time to leave us a review. We are glad to hear that your service experiences have been so smooth. Thank you for being such a loyal customer.

July 28, 2019

Thanks! Nick was knowledgeable, friendly and communicated clearly during the service appointment. I was very happy with the oil change appointment. I would re More

by Jkm815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Caviasca
Aug 10, 2019 -

Coastal Volkswagen responded

Thank you for sharing your experience with us. We are happy to hear that Nick was able to make your experience a great one! Hope to do business again soon!

July 22, 2019

Excellent Service Nick was very professional in discussing the needs for my vehicle. The work was completed in a timely manner. He also outlined future servicing need More

by paulcomerford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Caviasca
Aug 10, 2019 -

Coastal Volkswagen responded

Hi Paul, thank you for your 5-star review! We are so happy to hear that Nick has been so helpful and we hope to see you again!

July 22, 2019

Check engine repair service I had to take my TDI to them 3 times before the issue was fixed. However, the check engine code was ambiguous and did not seem to have a straight forw More

by Brian Gagnon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Caviasca, Danielle Crowley
Aug 10, 2019 -

Coastal Volkswagen responded

Brian, thank you for sharing your experience with us. We think Danielle and the service department are amazing and we are glad to hear that they were able to help you and answer all your questions/concerns. We are lucky to have you as a customer and we hope to see you again.

July 03, 2019

Had an emergency with my beetle. Went directly to Coastal, they identified the problem, Nick from service drove me to work, and later that day made a loaner car available to me. It w More

by chickenface
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Caviasca
Aug 10, 2019 -

Coastal Volkswagen responded

Thank you for your rave review! We are so pleased to hear everything went smoothly even though it wasn't an ideal situation for you. I will be sure to pass on your kind words to Nick and we all look forward to seeing you again at your next service.

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