Coastline Chrysler Dodge Jeep Ram

Unfortunate experience I purchased a 2013 Jeep Grand Cherokee Limited we received a good deal on the price but found the same car with the same miles and same features for 1 I purchased a 2013 Jeep Grand Cherokee Limited we received a good deal on the price but found the same car with the same miles and same features for 1,000n dollars less just a little further distance. The salesman Jim was not willing to match the price but did meet us halfway which was fair to us. We called ahead so the dealership was expecting us but when we arrived and asked to test drive the vehicle Jim explained that the car was being detailed. We proceeded to run our credit and get started with the contract. Everything was very business and not very welcoming. We were never offered water or anything to drink or snack on like with the dealerships we purchased our cars from before. Jim explained that all the tires on the lot are filled with nitrogen and we would be charged an additional 180 dollars and it was not optional. This was surprising to us but it was beneficial and not anything extremely expensive. We were also disappointed with the salesman who tried to sell us on the car being previously own by only one owner. He explained how one owner makes the car more valuable but when we received the car fax we were informed that the vehicle was owned by a rental agency and used by an unknown amount of people. Nevertheless we wanted the vehicle but felt the salesman was being a bit deceitful. They also advertise a 72hr return policy but when reviewing the contracts they charge you 500 dollars. After everything was signed the car was brought out for us and the car was not cleaned, nor was the tank full. Lastly they handed us one key. They informed us that they were not obligated to provide us with two keys and would not give us an additional key free of charge because of the previous negotiation on the price of the vehicle. The said they would give us a discount on a key but the price they gave us was more expensive then the price that my local dealership is giving me without a discount. The manager claimed to be giving me his employee discount. We were never congratulated and it really took away from the excitement of purchasing a car with such an unfriendly staffed dealership. We felt as if our business wasn't appreciated. More

Purchasing my vehicle from Orange Coast was a fantastic experience... unfortunately, it's been all downhill from there. Now I'm sitting here with a Limited Chrysler Town & Country ($43k vehicle) that I am experience... unfortunately, it's been all downhill from there. Now I'm sitting here with a Limited Chrysler Town & Country ($43k vehicle) that I am not able to drive because of severe brake issues. The vehicle is not safe to drive. Even the Service Manager told me this is a common issue with this vehicle and other Chrysler, Jeep and Dodge models. He told me that they see vehicles come back all the time with brake issues and they aren't allowed to remedy the issue under warranty. I found similar statements from people on the Internet with the exact same issue. The dealer is not willing to help and Chrysler is taking the same path even though I purchased the 100,000 mile extended warranty. I knew I shouldn't have bought a Chrysler, but I really thought they had changed since the Fiat acquisition. Unfortunately this is NOT the case. Do yourself a favor and do not buy a Chrysler/Jeep/Dodge. Orange Coast does have great prices so I understand the temptation, but prices don't mean very much when you end up with a lemon that isn't safe to drive. More

I Came in Memorial Day weekend to lease a car with a less than expected budget. The staff was very friendly and helpful. Paul Whitehead located a car to lease within budget and with an outstanding deal! I wo than expected budget. The staff was very friendly and helpful. Paul Whitehead located a car to lease within budget and with an outstanding deal! I would like to thank Keith, Robert and Paul Whitehead for the help! I will be bringing my new Chrysler 200 to the dealership for service. There were no hidden surprises and awesome customer service. Thanks again! More

I highly recommend this dealer. I generally hate to shop for a used car because the used car salesmen attack me and my wife as soon as we walk on the lot. My experience with Orange Coast was surprisingly p for a used car because the used car salesmen attack me and my wife as soon as we walk on the lot. My experience with Orange Coast was surprisingly pleasant. They intentionally avoid pressuring customers to buy cars and they don't blow cigarette smoke in your face while they try to get you to buy a car you don't even like. On the contrary, they work as a team to guide you through the purchase process with no pressure at all. They have fair, competitive prices. The employees are all friendly, relaxed and don't seem stressed about whether or not customers will buy a car. Car shoppers across the country would benefit from this car selling philosophy. I hope more owners will follow the path of Orange Coast so that we car buyers can walk on car lots without being attacked and feeling harassed, but rather have the opportunity to enjoy a pleasant car-buying experience. More

Fred Latasa did a fantastic job and was able to get me into a wonderful new Jeep - the exact specs I was looking for in just 6 days. The overall staff at this dealer is wonderful and the customer service, into a wonderful new Jeep - the exact specs I was looking for in just 6 days. The overall staff at this dealer is wonderful and the customer service, no-pressure attitude and followup is top notch. Highly recommend. More

Absolutely no pressure. Everyone there makes a customer feel exremely comfortable in the environment. Joe was extremely knowledgeable about the different buying service programs (for me USAA, Costco, AAA) feel exremely comfortable in the environment. Joe was extremely knowledgeable about the different buying service programs (for me USAA, Costco, AAA) and provided a price that was well within my expectations. No upsell effort was made. Any upsell was left entirely to me as the customer, which was greatly appreciated. Because the buy experience was so positive, I anticipate purchasing a new Dodge Dart in the fall from this dealer. More

Very much a non hassle to purchase a new car. Vehicle selection and price were top notch. Communicated well by email and all worked out to our satisfaction. Drove from San Diego to purchase. Thank y selection and price were top notch. Communicated well by email and all worked out to our satisfaction. Drove from San Diego to purchase. Thank you Orange Coast; Ryan and Cat were professional and pleasant to work with. Have already referred a family friend to this dealership. David Narevsky More

After visiting many different Jeep dealerships in the area, we were glad to make the drive from Long Beach to San Juan Capistrano. They had the exact Grand Cherokee we wanted at the price we wanted. Not area, we were glad to make the drive from Long Beach to San Juan Capistrano. They had the exact Grand Cherokee we wanted at the price we wanted. Not to mention the great service from Ryan and Ken. Also, the modern design of the dealership was much more welcoming than others we visited in Cerritos, Huntington Beach and Long Beach. Thanks guys! More