Coastline Chrysler Dodge Jeep Ram

We are in agreement with the previous posts on this dealership. Very friendly staff. They are not pushy at all. Buying a new or used vehicle can be a very exciting and stressful thing to do. We wor dealership. Very friendly staff. They are not pushy at all. Buying a new or used vehicle can be a very exciting and stressful thing to do. We worked with Fred at the San Juan dealership and Joe at the Costa Mesa dealership. The two vehicles we were interested in were located at the Costa Mesa lot. Joe assisted us with our test drive and was great. We handled the sale with Fred through the San Juan store. The prices are good and the used vehicle selection was good as well. I can't review the new vehicle selection because we were focused on a used vehicle. The only thing that caused me some concern, as one reviewer mentioned, was the dealership automatically adding/charging for Nitro Fill in the tires and Interior/Exterior protection coating. Overall, we would recommend this dealership for anyone looking to buy a new or used vehicle. It's usually rare to find customer service of this caliber at car dealerships. More

Everyone made it a pleasurable experience by listening and working with me. I never felt pressured by anyone. Additionally, Jesus, their mechanic, is trustworthy. I bought a VW Beetle from this car de and working with me. I never felt pressured by anyone. Additionally, Jesus, their mechanic, is trustworthy. I bought a VW Beetle from this car dealership instead of a VW dealership because the Huntington Beach McKenna VW dealership, once attempted to rip me off for $750. on a VW Beetle warranty-covered repair. This is my second VW beetle. And, I love it! More

Easiest negotiation I've ever had buying a car. Bought a Ram and I'll go back next time. They gave me what I needed for my trade in and what I needed for the rate I needed to get the monthly payment I need Ram and I'll go back next time. They gave me what I needed for my trade in and what I needed for the rate I needed to get the monthly payment I needed. I love my truck. More

First I arranged an appointment by phone with Ryan Lake First I arranged an appointment by phone with Ryan Lake (Sales Manager) told him type and color of car that I wanted(2011/2012 Chrysler 300 sedan). First I arranged an appointment by phone with Ryan Lake (Sales Manager) told him type and color of car that I wanted(2011/2012 Chrysler 300 sedan). Upon arriving at the dealership I noticed that they had pulled the car that we talked about into the Bay area. Ryan met me on the sales floor and took me to the car with the technical service man standing by. The "Tech-Man" was great he answered all of my questions about the car(very knowledgeable) showed me the key features and took me on a test drive. At that point if all I had to do was turn in my pre-approved check and take the car at the quoted price, it would have been the best car buying experience ever. But..... I set down with Ryan in an open Office with one sales manager working with a couple sitting right next to us, an open office next door with about three sales managers,also the door stayed open the whole time. There was no privacy at all, really uncomfortable. Once Ryan told me the out the door price(OTD)I asked to see the invoice, me not knowing exactly the right thing to ask for (what I wanted was the draft copy of the Retail Installment Sales Contract in order to look at line by line what each item cost and what I was paying for)he gave me a copy of a generic window sticker with the basic info and total price. He then proceed to ask questions which seemed like credit approval questions, I reminded him that I was already pre-approved by my credit union. He said that he may be able to get a better deal and I said no thanks. He then took all of the paperwork and told me to wait a little while so that the "Finance man could prepare the final paperwork. This too about what seemed like 20 to 30 minutes. I was mentally prepared knowing that part of the Finance Man job is to "hard sale" the extras, extended warranty, Tracking system, security system , etc. But what I was not prepared for was items that I had not been told about that were already added: --"Nitro Fill" for the tires which I told when informed that I did not want an the Finance man told me to talk to Ryan about. --The Orange Coast Protection Plus Vehicle Appearance Protectant Sealant(OCPPVAPS) 5 Year Limited Warranty which cost $499.00 Which I also stated that I did not want. For both of these items I needed to talk to Ryan, at first the Finance Man said that I had to buy them because the Nitro was already in the tires and the Vehicle Appearance Protectant Sealant was already applied to the inside and outside of the car. At that point it seemed like an underhanded tactic and I was ready to walk away. Ryan was called and he took off the Nitro price and half of the OCPPVAPS but still did not fully explain why the Nitro and the sealant both were preapplied and I would have not had a choice in the matter. After that situation was handled the finance man completed the hard sale and we wrapped everything up by signing all of the paperwork. I had wait a while longer for them to get the car ready. The Tech-Man came back out and went over the New Vehicle Delivery Check Sheet with me. Once the Car was ready the Floor Manager walked me to the car and gave a very good over view to ensure I know how to operate everything in the car. Lets call it Very Happy with a Headache.... Very Happy to have gotten a great deal on a Quality 2011 Chrysler 300. Headache of what it took to get to that point. Yes I would recommend the dealership to a friend while also tell them about my buying experience. GTF More

I requested Internet quotes from 4 Jeep dealers and Tommy Jackson was not only the first to reply, his professionalism was apparent right from the start. His pricing was very competitive and he worked hard Jackson was not only the first to reply, his professionalism was apparent right from the start. His pricing was very competitive and he worked hard to be sure he found the exact vehicle (Wrangler Unlimited) I wanted. Just as impressive was his willingness to come in on his day off to make it more convenient to me since I was driving 60 miles. When I arrived at Orange Coast - San Juan Capistrano I was greeted immediately and my transaction went exactly as we discussed in our email exchanges. Most importantly, their low sales pressure made the experience very enjoyable. I will certainly return to this dealer when it comes time for a new vehicle! More

Wonderful overall experience, friendly employees. Most of all amazing prices. No pressure which is the best you can ask for when shopping for a new car. Also - large inventory to choose from. :) of all amazing prices. No pressure which is the best you can ask for when shopping for a new car. Also - large inventory to choose from. :) More

After several unsuccessful attempts to negotiate a deal on a 2011 Wrangler with a well-known San Diego Jeep dealership, we considered waiting and researched the possibility of purchasing a forthcoming 2012 on a 2011 Wrangler with a well-known San Diego Jeep dealership, we considered waiting and researched the possibility of purchasing a forthcoming 2012 model. A quick internet search took us directly to the Orange Coast Chrysler/Jeep dealership's site, and we located no less than five vehicles listed that met our specific requirements. A brief phone call to the Costa Mesa location proved successful - not only did they have the 2012 models on the lot ready to sell, but they had two identical vehicles at the San Juan Capistrano location. Within 10 minutes, we were contacted by Fleet Sales Manager, John Harnett, from the San Juan Cap location, and he confirmed the vehicle availability and the discounted price as listed on the dealership's website. We had already done our research and knew what we wanted, and the price was even better than the 2011 model that came with fewer options. For us, it was a no-brainer. We made an appointment to meet with John on Saturday, and in the meantime, applied for financing through the dealership's online credit link. On Saturday, we met John, and he had the car out and ready for us to test drive. After a quick test drive, and a few minutes finishing the credit app process, we signed papers and drove home in our brand new (gorgeous) Jeep Wrangler. It was, without a doubt, the most painless, stress-free, no regret, car buying process we have ever experienced. We unequivocally recommend Orange Coast Chrysler-Jeep to anyone who is interested in purchasing a great car at a great price. More