Cochran INFINITI Monroeville

BAIT AND SWITCH ALERT! This dealership advertises a "100% online buying experience without ever having to set foot in the dealership" but in fact does NOT offer this ser This dealership advertises a "100% online buying experience without ever having to set foot in the dealership" but in fact does NOT offer this service. Their website and emails say one thing, and the sales manager Stan says another! (screenshots and emails attached...the proof doesn't lie!) We are 10+ hours away but spent the time and money to have their Acura RDX inspected by a mobile mechanic. Then they tell us we need to sign in person at their dealership no exceptions (we have bought remote before from PA with no issues), and leaves us on read with no response. The sales manager Stan Grandy responded and told us he was absolutely correct and didn't even acknowledge that the salesman ignored us and didn't respond. I've never had a harder time buying a car and this really illustrates why people don't like the car-buying process. I felt like I was trying to convince them to "let" us buy the car, TWILIGHT ZONE material! Do not recommend -- AVOID AT ALL COSTS IF YOU ARE LOOKING FOR AN HONEST AND TRANSPARENT CAR DEAL. More

As far as i can tell, they don't seem to want to actually service cars. service cars. More

Professional, knowledgeable, efficient and enjoy their job. Respects the buyer which I found impressive. Highly recommed them. job. Respects the buyer which I found impressive. Highly recommed them. More

Went to the Washington Infiniti store, Steve Cooley is a trustworthy, professional, and fair service advisor. He gets the car right the first time and communicates everything. I got a video of the car sho trustworthy, professional, and fair service advisor. He gets the car right the first time and communicates everything. I got a video of the car showing me what it needed and did not need. He had a loaner waiting for me and his staff is top notch. Go here for service. Much better experience than the Monroeville store. More

Service is professional and friendly. I usually only need to visit the dealer every year but I don't feel pressured for additional spending as I did at my BMW dealer. I usually only need to visit the dealer every year but I don't feel pressured for additional spending as I did at my BMW dealer. More

World class service from Washington Infiniti. Steve C is always pleasant to work with and provides exceptional service Steve C is always pleasant to work with and provides exceptional service More

Always had a very pleasant experience with the Cochran Infiniti dealership. Was able to help me when registering a previous Infiniti vehicle from another state. Infiniti dealership. Was able to help me when registering a previous Infiniti vehicle from another state. More

I had a terrible experience purchasing a used vehicle at the Cochran Infinity dealer in Monroeville. On 2/2/2023, I went to the Cochran Infinity dealer in Monroeville and bought a used vehicle. I also bou the Cochran Infinity dealer in Monroeville. On 2/2/2023, I went to the Cochran Infinity dealer in Monroeville and bought a used vehicle. I also bought an extended warranty. When I got home in the evening and looked over the paperwork, I noticed the sale price listed on the bill-of-sale was slightly higher than the advertised online price, which was the price I agreed to pay when I purchased the vehicle (Cochran has a no-haggle price policy). In addition, the deductible for the extended warranty was listed on the contract as $200 per visit and not $100 per visit as I was told by the finance manager when he sold me the warranty. So, the next morning (2/3/2023), I emailed both the sale consultant (who sold me the vehicle) and the finance manager (who did the paperwork) and pointed out the two mistakes. I did not hear back from either one for three days. So, on 2/6/2023, I called both the finance manager and the sale consultant and then follow-up with another email. I finally got an email back from the finance manager, basically admitting he made a mistake on the deductible for the extended warranty and saying he will fix the deductible on the extended warranty so that it will now cost $100 per visit and not $200 per visit. But he also denied that sale price on the bill-of-sale was wrong. I know I was right since I have screen shots of the online price on 2/2/2023. Looks like someone from the dealer updated the online price on 2/3/2023 after the vehicle was sold to me on 2/2/2023, to exactly match the bill-of-sale after I pointed out the mistake on the sale price a day earlier (I also have screen shots of the updated price after the vehicle has been sold a day earlier). Based on these two issues, I believe someone at the dealership intentionally try to do me wrong. I got so frustrated, I returned the vehicle back to the dealer on 2/6/2023. When I returned the vehicle back to the dealer, I was charged more than one hundred dollars for the paperwork, even though it was the dealership that done me wrong. Cochran advertises that they will take the vehicle back for any reason within 7 days, but they did not tell you that you will have to pay hundreds of dollars for fee. There were two issues with the transaction. 1) I believe the finance manager made a mistake on the sale price of the vehicle on the bill-of-sale. But instead of admitting he made a mistake, he updated the online sale price of the vehicle to exactly match the price on the bill-of-sale, one day after I already purchase the vehicle and one day after I pointed out the mistake. 2) I believe the mistake on the deductible ($200 per visit instead of $100 per visit) for the warranty was intentional. What if I didn’t discover this mistake? I would have to pay double for every repair visit after the sale for the duration of the warranty. Lastly, after the sale consultant sold me the vehicle, she gave me her business card and told me to call her anytime. She never response to my email or phone call after the purchase. I bought a used vehicle from Cochran before and still taking my vehicle to Cochran for services. So, I am very disappointed something like this could happen at such a reputable dealer. More

I can't say enough good things about my experiences with the dealership. I bought my Qx80 (used) only when I came in to test drive the suv. The salesman, Jeff was great. Polite, understanding, professional the dealership. I bought my Qx80 (used) only when I came in to test drive the suv. The salesman, Jeff was great. Polite, understanding, professional and most importantly down to earth. He was not pushy, answered any and every question(s) that we had. He was able to compare prices of the same suv, make & model within a 2,000 mile radius. Also, when it came to financing its xxxx near impossible to beat an interest rate of .99. Not to mention this all happened when the dealership was set to close in an hour. The young lady in the financing department handled all the paperwork and streamlined the whole process for me. Everything was great from start to finish. Service. The service department has been nothing short of amazing. Have been able to always get my two suv's in for service. We have always worked with Jerry quite a bit and he knows his infiniti's. Very knowledgeable of repairs, both suv's, and even a few recalls. We have worked more extensively with Jerry and only a few times with Tina when our cars have needed service and there is never a drop off in customer service. They are fast, polite, fix cars in a timely manner, and not to mention keep me informed of what is going on from the get go and informed of pricing as repairs are being done. Even had a great experience with Cochran Collison shop too when a deer caused 8k in damage on Easter. The only downside is the dealership moved from Wexford to Monroeville. The distance and traffic are a hassle but Jerry and the service department have even been able to have our suv's dropped off at our home in Oakdale. More