Cochran INFINITI Monroeville

Stan Grandy is an awesome salesperson at Cochran Nissan and Jerry is an awesome service advisor at Cochran Infiniti and Jerry is an awesome service advisor at Cochran Infiniti More

Overall, it was a very good experience. The service consultant was attentive and professional. She made the experience a positive one. The staff are quality people. I hope that one da The service consultant was attentive and professional. She made the experience a positive one. The staff are quality people. I hope that one day there will be an Infiniti location in the South Hills like there once was. We love our vehicles, but the trip to Monroeville can be a bit inconvenient. More

This is our second vehicle that we have bought from Cochran Infiniti. Both times we had great salesmen who treated us professionally and with kindness and concern for our needs. Cochran Infiniti. Both times we had great salesmen who treated us professionally and with kindness and concern for our needs. More

The dealership was great, the service was to the point the overall experience was so great I will always bring my car to this location the overall experience was so great I will always bring my car to this location More

Jerry was very accommodating when I added the inspection to my car and was very thorough in explaining and keeping me updated to my car and was very thorough in explaining and keeping me updated More

Service department has been unresponsive to recent service issues regarding wireless carplay malfunctioning. Left multiple voice messages, texts and an email...With no response (directed to TJ Hanna) service issues regarding wireless carplay malfunctioning. Left multiple voice messages, texts and an email...With no response (directed to TJ Hanna) More

Great service and great communication. Deliver what they tell you. Will continue to use dealership service. tell you. Will continue to use dealership service. More

They treat you with respect and they don't forget about you after the sale which most dealers dobt do. you after the sale which most dealers dobt do. More

Cochran Infiniti has been providing me with professional services for quite some time and I will continue relying upon them for the leasing of my car which is used for business purposes. I am an attorney, a services for quite some time and I will continue relying upon them for the leasing of my car which is used for business purposes. I am an attorney, and the quality and efficiency of the service they provide is critical to my business needs. More

My wife purchased a Jeep from Cochran Infinity in October 2020. After test driving the vehicle she told the salesman that it seemed to be loud and felt like it was working hard to run. She was told it had sa 2020. After test driving the vehicle she told the salesman that it seemed to be loud and felt like it was working hard to run. She was told it had sat a while and would calm down after driving it for a while. She was also told it had an extensive inspection and that it was safe to drive. The next day she stopped back to see about getting it looked at as the noise hadn’t stopped. The salesman told her to call the service department to make an appointment and assured her again that it was safe to drive. On her way home on the highway one of the front brakes fell off locking a front wheel. Luckily she was on the exit and not going 70 on the highway or she could have been killed. We had the car towed to the dealership and they made the repairs. Now a few months later the car is making the same noises again. We asked for all of the repair records from before and they have no record of the brake falling off incident. In speaking with the service department Brett Green informed me that they didn’t write a report on the incident. Seems like they were trying to keep it hush hush. He also didn’t have record to show me that they re-inspected the car to make sure it was safe after the brake fell off. Brett Green then became very defensive on the phone when I said it seemed very careless they didn’t have records of this. I think careless is an understatement. Brett admitted to negligence and admitted that my wife could have been killed. But seemed offended when I said it was careless and shady that no record of this happening and no record of another safety inspection exists. More