Cochran Mazda North Hills

Worst Car Shopping Experience Ever! Wasted an hour of our time driving to find out the car we were interested in was wrecked and not noted on their website or description of the car. Sa Wasted an hour of our time driving to find out the car we were interested in was wrecked and not noted on their website or description of the car. Salesman, John, was absolutely rude disrespectful and downright volatile. Went in and out of the dealership continuing to instigate an argument while we waited for manager. More

Friendly and Professional Was very impressed with the service. Took my Mazda CX-5 for an oil change and tire rotation (service done at the VW dealership). Friendly people, appl Was very impressed with the service. Took my Mazda CX-5 for an oil change and tire rotation (service done at the VW dealership). Friendly people, applied a coupon to my service that was unexpected, and felt like they gave me a honest service experience. Had a nice place to sit and work while I waited with free Wifi. Thank you! More

Sale was good, but service was pretty bad Bought a Mazda 6. That part was great. Sam and JJ were extremely friendly. We had a little mix up on the remote start and I had to have the Mazda Mobi Bought a Mazda 6. That part was great. Sam and JJ were extremely friendly. We had a little mix up on the remote start and I had to have the Mazda Mobile Start installed after the fact. The Mazda service is done at the Volkswagen dealership down the street, but figured someone buying a vehicle from Mazda might want to know about the service they would have to deal with during the ownership of their vehicle. I was supposed to receive a rental car while the Mazda Mobile Start was being installed, but trying to get in touch with someone to have that worked out led to voicemail after voicemail. Eventually, decided to arrange my own transportation. I was never told I needed to bring both sets of keys so they had to send a courtesy shuttle out to my house to pick up the second set of keys before starting to work on it. I got there that night to pick up my car and the wrong remote start was installed. I had to arrange to have my car taken back in. Asked for a rental this time, so I didn't have to miss work again. When I arrived at the VW dealership, the rental wasn't ready. The rental was scheduled for 3 p.m. when I was told to arrive at 8 a.m. so that I could pick my vehicle that night. Everyone has been friendly, but no one is delivering. Not a great start to my relationship with Cochran. Hoping things look up from here. More

Jamie and JJ Are The Best! My wife and I have bought two cars (2016 Mazda CX-5 & 2016 Mazda 3) from #1 Cochran Mazda of North Hills in the past 6 months and we could not be more My wife and I have bought two cars (2016 Mazda CX-5 & 2016 Mazda 3) from #1 Cochran Mazda of North Hills in the past 6 months and we could not be more happy with our experience. We got two great cars at great prices. Our sales consultant, Jamie Birsic, and finance manager, Gerald "JJ" Lavelle were awesome! They even offered to deliver the Mazda 3 to our house since my wife was 9 months pregnant at the time. This level of service is rare and very much appreciated. I will not hesitate to recommend Jamie, JJ, and #1 Cochran Mazda of North Hills to my friends and family, and I will definitely be doing business with them again. More

Great sales guy Jeff Comin. Great dealership Mazda wounderful SUV CX5. JEFFF just awesome he made my purchase. EZ. From begining to end the best cant say enough good about Jeff. Or my newCX5 Mazda wounderful SUV CX5. JEFFF just awesome he made my purchase. EZ. From begining to end the best cant say enough good about Jeff. Or my newCX5 More

Fears laid to rest I jumped on here to see when they opened a saw reviews. I wanted to add my experience as well. I was looking for a new car because I was in a acciden I jumped on here to see when they opened a saw reviews. I wanted to add my experience as well. I was looking for a new car because I was in a accident and mine was totaled. The last thing I wanted to do was look for a car. My son was helping and driving me around. He had some his research. And said we needed to look at the Mazda CX-5. So in we went, needless to say I was leery. We walked around the lot and was approached by a very nice young gentleman, Sam. He was not a salesman... Those I walk quickly away from when they start the xx. He quickly made himself a part of the find me a car quick team. He was knowledgable , polite , and genuinely listened to me, which makes him tops in my book! He hunted for the car I wanted, one that would work for me financially, even found me the color I wanted. Helped this I hate technology girl set up the dashboard , radio etc. I was more than thrilled. When it came time for the paperwork the whole dept helped beyond the norm. Toyota took forever to pay off the gap insurance. It showed I still had a car and payment. They worked magic , took a lil longer but other dealers didn't even offer to go the extra mile. I'll return in the future and I'll look for Sam. More

Great servie Had a tremendous experience with Jamie and the purchase of my new vehicle! Would recommend Jamie to family and friends as he takes care of the needs o Had a tremendous experience with Jamie and the purchase of my new vehicle! Would recommend Jamie to family and friends as he takes care of the needs of his customers without the pressure experienced elsewhere. More

Amazing Experience! Jamie was so helpful when choosing my car. I got in a really bad accident and totaled my car a month prior. I didn't know what I was looking for. Jami Jamie was so helpful when choosing my car. I got in a really bad accident and totaled my car a month prior. I didn't know what I was looking for. Jamie showed me different cars with what I had in mind. I liked dealing with him Bc he wasn't pushy or annoying like some car salesmen are. He was laid back and answered all questions my father and I had. They beat the other dealerships offer right away and had the best customer service which were the two most important things for me. The price I got for my brand new car was better than I could have imagined. The finance process was extremely fast too which was great! I would recommend Jamie and Mr. Fitzgerald to anyone. More

Great, Easy-Going Experience with Jamie Birsic I had a great, easy-going experience when I purchased a CX-5 from Jamie Birsic a few weeks ago. Jamie has extensive knowledge of the Mazda options on I had a great, easy-going experience when I purchased a CX-5 from Jamie Birsic a few weeks ago. Jamie has extensive knowledge of the Mazda options on the lot- and cars in general- and was able to answer a broad range of questions. Jamie offered a relaxed but efficient experience, permitting me to close the deal quickly, but without any pressure. Jamie also gave me the impression that he is sincere in his offer to contact him about any additional questions and service needs. I would recommend buying a car from Jamie Birsic. In addition, Gerald Lavelle offered a pleasant financing and signing experience. More

Mazda maintenance My CX5 was ready in less than 1 hour as promised. I have serviced at #1 Cochran Mazda for the last 2 years and enjoy the professional treatment. I My CX5 was ready in less than 1 hour as promised. I have serviced at #1 Cochran Mazda for the last 2 years and enjoy the professional treatment. I would not hesitate to recommend them. More