Cocoa Ford

Alex was helpful with us getting in the car for a test drive and communicating between the sales manager and us. Once we decided to purchase the vehicle it did take some time before we completed the purch drive and communicating between the sales manager and us. Once we decided to purchase the vehicle it did take some time before we completed the purchase and drove away. Wish the buying process didn't take three hours. More

Very pleasant. Very efficient. Knowledgeable. Customer service oriented. Alex and the finance folks that I worked with were very easy to deal with. They answered my Very efficient. Knowledgeable. Customer service oriented. Alex and the finance folks that I worked with were very easy to deal with. They answered my questions and gave me the information I was looking for. More

They worked the deal with me ahead of time. Valuing my time spent at the dealership. Valuing my time spent at the dealership. More

So far very helpful. They call you back when you leave a message, that's nice. They call you back when you leave a message, that's nice. More

I found Rich to be helpful and knowledgeable. For one who hates car shopping/buying, he made it as pleasant as possible For one who hates car shopping/buying, he made it as pleasant as possible More

I had an excellent experience at Cocoa Ford service! I especially liked the inspection video! I'm a detail kind of person...so, the video update was perfect for my use. I believe the shop supplies fees I especially liked the inspection video! I'm a detail kind of person...so, the video update was perfect for my use. I believe the shop supplies fees were too steep. I had the Works and a battery change...shop fee was $60. Fortunately, the billing folks adjusted it for me. They explained that the fee is derived from a percentage of the total cost. Logically, I had a $70+ service visit and a battery swap. $60 was too high for me. BTW, I've used this dealership since 2006... I've purchased 4 new vehicles from your dealership. The primary reason I keep coming back is the outstanding service department. Jimmy Broadwell and Mark always take great care of me and my service needs. They are both pillars in your service department; knowledgeable, honest, and friendly! Thanks again for the outstanding service. Lloyd Keeton More

Great clarity, great salesman (Craig), great follow-up after the sale. All questions were asked and all offers considered. Salesman was knowledgeable and not pushy. Took my time over 30 days and recieved after the sale. All questions were asked and all offers considered. Salesman was knowledgeable and not pushy. Took my time over 30 days and recieved excellent treatment and follow up. More

Good job fast service thanks for the great service today you guys are awesome People you guys are awesome People More

Salesman-Craig was awesome and made it a great experience. Mike was also awesome. So glad I came in to your dealership for my new ride. Have to say one of best experiences at a dealership I’ve eve experience. Mike was also awesome. So glad I came in to your dealership for my new ride. Have to say one of best experiences at a dealership I’ve ever had. More

Their service writers go the extra mile to make sure that your vehicle problems are resolved in a timely and appropriate manner. your vehicle problems are resolved in a timely and appropriate manner. More