Cocoa Hyundai - Service Center
Cocoa, FL
35 Reviews of Cocoa Hyundai - Service Center
Big Round of Applause Everyone at Hyundai was fantastic, could ask for better. I want in to help my daughter drop off her car for repairs, started looking around and I walk Everyone at Hyundai was fantastic, could ask for better. I want in to help my daughter drop off her car for repairs, started looking around and I walked out with a car of my own. Marissa was wonderful, no pushy sales, no rush to have a look around. Sweet young lady and the other employees are nice, friendly people. Thank you for all you did for me. I will be recommending you to everyone I know. More
Got Car Serviced-Customer Service Leave Much to Be Desired A friend of mine recommended Cocoa Hyundai to me a while back so when it came time for my car to be serviced I decided to bring it in. I made my appoi A friend of mine recommended Cocoa Hyundai to me a while back so when it came time for my car to be serviced I decided to bring it in. I made my appointment, yada yada, day of I brought my car in. Everything was going fine, but I'm a busy person, I have places to be and things to do and I don't like being held up. Which brings me to my issue. When my car was done and it was time for me to pay, I guess the girl at the front desk thought chatting up the salesmen was more important than taking care of a paying customer. I was standing right there, I mean, come on, basic customer service 101. After several minutes of waiting, she finally decided I was important enough to get back to. Like I said I'm busy, and when I got called back because my car was done, I expect the service desk to be ready for me, and I think that's reasonable. After she decided I was worthy of her attention, she couldn't find one of my papers and mispronounced my name several times, even after I corrected her. This is the kind of service I would expect from Cars R Us, not a reputable dealer. The other service personnel were great, but it only takes one bad employee to ruin the experience. I'm very disappointed. More
visitor If you are a visitor to Florida from Canada stay away from this dealership. I had to replace my rear brakes and the price I ended up paying was 40% hi If you are a visitor to Florida from Canada stay away from this dealership. I had to replace my rear brakes and the price I ended up paying was 40% higher than it would have been at home, $1550 to be exact. As far as I am concerned they are not honest. More
Service is fine when you can get it. I bought a new 2013 Genesis three years ago with promises of free oil changes and free wash every time you come in. I live in Jacksonville and have a I bought a new 2013 Genesis three years ago with promises of free oil changes and free wash every time you come in. I live in Jacksonville and have a condo at Cocoa Beach. Most times when I call I can't get in for two or three days and I'm not here for that long. When I do get in I'm usually told that if I want a car wash, it will take an hour or more additional time to do it. I feel they are discouraging me from getting a wash. If they would hire more people that problem woul go away. When I do it in other places I get better service than that. More
Buying a new car I bought a new car Hyundai Veloster Turbo 2016 a few days ago. Very pleased with purchase and service. Everything was done fairly quickly, very polite I bought a new car Hyundai Veloster Turbo 2016 a few days ago. Very pleased with purchase and service. Everything was done fairly quickly, very polite, correct, without any pressure. I always get satisfaction from the work of this service. More
Flat Tire I had a flat tire and went in and George insured it was done right away and got me out on time. George is always friendly and of great assistance whe I had a flat tire and went in and George insured it was done right away and got me out on time. George is always friendly and of great assistance when I go in so I always try and get him when I need service on my vehicles. More
Professional, Friendly, Fast!! Although I did not buy my 2016 Hyundai Genesis from this dealership, I got my "free" oil change here and also asked if someone familiar with the Genes Although I did not buy my 2016 Hyundai Genesis from this dealership, I got my "free" oil change here and also asked if someone familiar with the Genesis could help me with all the "bells and whistles" inside the car as I am not tech savvy. I bought the car 3 months ago and was still not sure how to operate some functions. Anyway, I dealt with 3 different men between arrival, the oil change and my car tutorial. I am horrible at remembering names but all three of these employees were fantastic! They were so nice and helpful! I appreciate the great service!! -Tara Luscavich More
Great Explained everything completely and easy to understand , very polite . Both Ali and chuck were very helpful in selection of the Auto we were interes Explained everything completely and easy to understand , very polite . Both Ali and chuck were very helpful in selection of the Auto we were interested in. More
great service. I like buying from these guys. From the service department to the finance guys they are professional and not pushy. So appreciate that. Great job guys I like buying from these guys. From the service department to the finance guys they are professional and not pushy. So appreciate that. Great job guys! More
COMPETENT,PLEASENT Everyone was very helpful, kind and could not do enough for us..I can not thank Burt Johnson enough for his kindness and his urge to please. Everyone was very helpful, kind and could not do enough for us..I can not thank Burt Johnson enough for his kindness and his urge to please. More