Coconut Creek Hyundai - Service Center

Worst customer service I brought my car into the Hyundai service center for a simple oil change. I came in somewhat early in the middle of the week when I thought they would I brought my car into the Hyundai service center for a simple oil change. I came in somewhat early in the middle of the week when I thought they would not be as busy. After parking my car under the overhang in the service area, I got out and stood by my car and waited for a customer service agent. There is a sign there saying that is what were are supposed to do. While waiting I had 2 different service center employees walk right past me and didn't acknowledge me whatsoever. It was like I was a ghost. Finally a third employee acknowledged me and stated that someone will be with me shortly. Finally after a few more minutes a fourth employee came to me to fill out the paperwork. After waiting 1 1/2 hours; I decided to ask for a time frame on when the vehicle would be finished. An employee went to the back and as I looked into the back I can see my car being driven into the service center. They were just now bring the car back to get started on the oil change. I questioned the employee who showed me the time on the work order sheet and that time was 30 minutes after I initially filled out the paperwork. It took them 30 minutes just to enter my car into the system and then another hour before they were able to bring the car back. They were not even that busy! To make matters worse when I questioned the employee about the time frame; he began to argue with me and just basically stated it is not his fault. After another 25 minutes; the car was done and I was able to leave. They did not even wash or vacuum the car like I asked and it was printed on the paperwork. Absolutely horrible customer service. My wife and I were thinking about buying another car from them but after this experience, we will never go back to that store! Stay Away!!! More

First free service is free I brought my Elantra in for its first scheduled service and to repair a keyless entry. The service writer, Brian Payne, was very friendly and competen I brought my Elantra in for its first scheduled service and to repair a keyless entry. The service writer, Brian Payne, was very friendly and competent. The car was done in about 45 minutes. There was no charge since the first service is free at this dealership. The dealership has a horrible customer service survey which penalizes service writers if customers complain about items such as coffee and lack of magazines in the waiting room. Since this is unfair to the employee, I no longer fill out the surveys. Suggest you do the same. More

poor customer service I have been in for wiper blades and they put the wrong ones on they replaced one which was wrong had to go back a second time they replaced the right I have been in for wiper blades and they put the wrong ones on they replaced one which was wrong had to go back a second time they replaced the right side but refused to replace the left side they said that was the right size blade they have very poor customer relations I have had nothing but problems with them from day one I would not recommend them for anything More

I had several problems with my car and only one of them was resolved I have a problem with my trip A Odometer it reset itself again and they can:t find that problem my third problem was with the driver si was resolved I have a problem with my trip A Odometer it reset itself again and they can:t find that problem my third problem was with the driver side door you have to close it hard the Tech said you ha to lower the window because there is a vaccum but I have the car less then a year and this just started to happen a few days ago Do you hire morons for Tech the service advisor Tom was trying to help me he was great I don!t think he should be penalized for this bad rating More

brought in my 2013 Santa Fe with a minor problem they could not find the problem I had it in at least eight times I did research about the problem online I got a response I told them about it and they could not find the problem I had it in at least eight times I did research about the problem online I got a response I told them about it and they din!t want to know what I found out the last time I was in there was a rep from Hyundai and I told him what I found since I was there that last time the problem has gone away I think they took my suggestion and reinstalled the software I would never buy another Hyundai again because of the lack of customer service More

Kevin Keen my Salesman was excellent. I will recommend Kevin to anyone I know who is in the market to buy a new car. Nadine the Finance Manager was also great. Kevin went out of his way to make the de Kevin to anyone I know who is in the market to buy a new car. Nadine the Finance Manager was also great. Kevin went out of his way to make the deal that I could live with. More

I WAS RECENTLY IN FOR SERVICE ON MY 2013 HYUNDAI SONATA. WHILE I WAS WAITING, I STOPPED IN TO SAY HELLO TO RICHIE DEE, THE SALESMAN WHO SOLD ME THE CAR. I FIND RICHIE VERY PROFESSIONAL . HE CHECKED ON THE WHILE I WAS WAITING, I STOPPED IN TO SAY HELLO TO RICHIE DEE, THE SALESMAN WHO SOLD ME THE CAR. I FIND RICHIE VERY PROFESSIONAL . HE CHECKED ON THE STATUS OF MY CAR AND TOLD MY SERVICE REPRESENTATIVE TO LET HIM KNOW WHEN CAR WAS READY. I KNOW I CAN GO IN TO SEE RICHIE DEE WITH ANY QUESTIONS ABOUT MY CAR. I WOULD DEFINITELY RECOMMEND HIM TO FRIENDS More

Carl easy to deal with, he sat down with me to find out what needed to be done for me. He did not disappear, he would come over to me to let me know how much more time I have. You have a good guy here. T what needed to be done for me. He did not disappear, he would come over to me to let me know how much more time I have. You have a good guy here. Thank You Anthony More