Coggin Buick GMC of Orange Park

Terrible experience with the Coggin Collision Center!!! BEWARE !!!! Do NOT take your vehicle to Coggin Collision Center if you expect to have it repaired and returned in a timely manner!!! They had my veh BEWARE !!!! Do NOT take your vehicle to Coggin Collision Center if you expect to have it repaired and returned in a timely manner!!! They had my vehicle for 4 weeks (dropped off 8/16/16) for a 5-6 day repair job!!! On 9/8/16... Day 23 in repair shop, I found out USAA was livid and that they cut off my rental car as of 8/31/16 due to excessive and unexplainable delays in the body shop. So, unless someone makes things right, it looks like I am going to be stuck with a $800+ rental bill that shouldn't cost me anything!!!! The only comment I got from the body shop rep and manager was, well if you have rental coverage, your insurance coverage should just cover it (the extended time the body shop has my car), ie - not the body shop's problem!!! From what I hear, the workmanship is good.... but geeeez, at what cost of time, money, and aggrivation!!! I WILL NOT BE BACK and I WILL NOT RECOMMEND THIS REPAIR SHOP TO ANYONE I LIKE OR CALL A FRIEND !!!! 9/9/16 - another day... Day 24 now. Still no resolution or response/update since yesterday from Collision Center advisor or manager... 9/12/16 - Day 27, The standoff continues... Dealership management stands behind their statement that a month is a normal, reasonable amount of time for a $4,000 repair. Hmmmm, but deducting parts costs and doing the math $840 Body labor + $285 paint labor divided by hourly labor rate = about 27 hours of labor time.... 7 days by a reasonable estimate, 14 by a generous one. But apparantly they have the notion that every $1,000 of repairs = 1 week of repair time and as far as they are concerned my USAA insurance is the bad guy because USAA won't just ante up and pay for a rental for however long Coggin wishes to take to repair a car.... no matter that it sat untouched for a good two weeks while they worked on other cars. !?! 9/13/16 - Day 28: I get a call that my car is ready. Talked to USAA rep, said she talked with Body shop manager who was rude and belligerent, again offering no explanation for the 2-week delay in repair time other than "they were backed up and very busy". Without a valid reason for delayed repair, USAA denied rental extension. Repair shop manager also refused to cover the uncovered time. Went to pay my deductible by credit card, body shop refused to accept it as payment since I might dispute the charge because of the excess time. Also refused to accept a check... Cash only because "they deserve full payment for the work they did". The result: They would not allow me to pick up my car after all I've been through. I tried to see a dealer manager, but I just got shuffled from one building to another and then was told "he stepped out, but we will have him call you tomorrow..." Wow !!! Customer service is dead in the Coggin Collision Center!!! You are completely at their mercy and they will bully you until you cave and give in. 9/14/16 - 9:36am - Phone is still silent, no follow up call or further contact from anyone at Coggin. My car still sits.... excess rental car time still unresolved, You be the judge if this is good business... More

Liar Liar Will lie and say anything to get you in there and then try to bait and switch. Plenty of options out there for dealerships, choose wisely. Will lie and say anything to get you in there and then try to bait and switch. Plenty of options out there for dealerships, choose wisely. More

Don't honor price on website They have a new 2016 Terrain on their website for 22,656. It shows it has a 20% off MSRP discount. I chatted with one of their reps Kaille to make sur They have a new 2016 Terrain on their website for 22,656. It shows it has a 20% off MSRP discount. I chatted with one of their reps Kaille to make sure the vehicle was in stock before I headed to the dealership from Arlington. When I arrived I was told they have no Terrains at that price or anyone by the name of Kaille. I showed them the vehicle on their website on my phone. Tom asked me if I was sure I was on the correct website. After he brought up the vehicle himself on their website. He checked on his computer and it showed In Stock. He said he would go and try to find it. He came back and said he couldn't find it but he could sell me a different Terrain for $25,000. They don't honor the price on their website and I was made to feel as if I made the price up. I was never offered an apology for their website or for being given misinformation about it being in stock or for driving all the way from Arlington. The vehicle is still showing on their website at that price several hours after I left the dealership. I guess they don't plan on correcting it. More

WOW-Everything went as originally quoted! The salesman and finance manager worked magic to get me out of my trade and put me in the truck of my dreams. Everything worked out great, just as it The salesman and finance manager worked magic to get me out of my trade and put me in the truck of my dreams. Everything worked out great, just as it was originally quoted. Thank you! More