Coggin Buick GMC of Orange Park

ignorant negative petty management 8/24/15 On August 24th., 2015 I went to Coggin Buick GMC of Orange Park to view a White Crew Cab 2015 Z71. Anthony Ferraro was available to show me t 8/24/15 On August 24th., 2015 I went to Coggin Buick GMC of Orange Park to view a White Crew Cab 2015 Z71. Anthony Ferraro was available to show me the vehicle and answer my questions. After the purchase I met with Mr. David Marzullo who set up my OnStar service and reviewed the features of my vehicle. As I was writing the cash check for the purchase I asked the manager of coggin Buick GMC of Orange Park to throw in a bed liner and I was told NO! I would think that a longstanding company as this would have the experience and intelligence to find a way to say the positive word “yes” whenever possible to a customer as opposed to the ignorant negative of “no”! Company’s should know the cost of earning a customer and this one act of “yes” would have given me a positive experience at this dealership along with something positive that I would want to share with my friends and colleagues. Foolish! If only I could turn back time. I should have gotten up and walked out! I called around to purchase an under the rail bed liner and found that they have a value of only $180.00. Such a petty amount and such an ignorant negative petty act by coggin! 8/31/15 After I sent the above letter; David Marzullo called and asked me to come in on 9/3/15 at 11:30 for them to take care of detailing the dirty truck they gave me, repairing the gashed bed rail, balancing the rough riding tires and adjusting the out of line driver rear door which may be causing the wind noise. When I arrived I was pleasantly greeted by David. He informed me that he had gone to bat all week for me. What? Why would you need to go to bat with management about things that I should not have to deal with on a brand new vehicle? Why would he need to “go to bat with this ignorant negative petty manager” over a damaged rail on a brand new vehicle? Why would he need to “go to bat with this ignorant negative petty manager” over rough ridding unbalanced tires on a brand new vehicle? Why would he need to “go to bat with this ignorant negative petty manager” over an out of line door and wind noise on a brand new vehicle? Why would he need to “go to bat with this ignorant negative petty manager” over a them giving me a dirty brand new vehicle? WOW! Management at this place are such xxxxxx that David has to battle them to show a cash buyer some degree of respect and do the right thing? After the letter I sent on 8/24/15; this dealer should have been ready to show me that they were just having a bad day or made a mistake and that they weren’t ignorant, negative and petty. But that wasn’t what I experienced. I left this place with nothing done as they showed me no degree of professionalism or preparedness to address these vehicle issues. I do not trust these people with my vehicle so I guess I’m stuck with the damaged, rough, noisy, dirty new vehicle that I should not have purchased from this dealership. I did not find this dealership to be honorable! I did not find this dealership to be trustworthy! I did not find professionalism at this dealership! I did not find this dealership to be open and friendly! I did not find this dealership to be a place open to negotiation! I did not find this dealership to have any concept of the golden rule! I did not find this to be a dealership I would want to do business with! I have been purchasing vehicles for over 40 years and I can purchase any vehicle I want. This ignorant, foolish, petty and negative dealerships action made me regret this purchase and I will not ever buy from them again! Don’t be fooled by the positive testimonials on their web site! Some years ago 20 20 did a show about company’s who for a fee will post these xx testimonials on a company’s site! Try to post your testimonial on coggin’s site and you too will see there is no way for you or I to post; this shows that these are not true testimonials! If you are foolish enough to buy from here; don’t believe anything! Carefully inspect the vehicle before you buy, document everything, take pictures, make them do everything that needs to be done before you buy their trash and get everything in writing! More

Used Denali Yukon 2012 Tony Eidson met us on the side walk and asked what are looking for? We told him we wanted a Suburban. Tony showed us two. The first one had a 5.3 Lt e Tony Eidson met us on the side walk and asked what are looking for? We told him we wanted a Suburban. Tony showed us two. The first one had a 5.3 Lt engine. We told him we wanted a bigger engine. Tony showed us the Denali with all the bells & whistle and a 6.2 lt. engine. We took it for a test drive. It rode very smooth and had the power we were looking for. Tony tried to get us to take it home that night, but we told him we had to sleep on it. After we got home Tony called to Thank us for coming in. The next morning after sleeping on it we headed back to Coggin. During the time we were signing papers Tony checked the DVDs and put new batteries in the headphones. Tony, also helped us sign up with On Star. Mr. Ghassan Korkmaz was very friendly and helpful too. If you're looking for a good used vehicle go see Tony Eidson at Coggin in Orange Park, Fl. More