Coggin DeLand Hyundai

In Love! This is the first time that I went to a dealership and walked away with a brand new vehicle! I have only owned preowned vehicles. The sales team did e This is the first time that I went to a dealership and walked away with a brand new vehicle! I have only owned preowned vehicles. The sales team did everything they could to make this a comfortable experience and worked hard to make sure I left with the vehicle I was truly happy with! I couldn't have imagined a better experience! :) More

Bought a vehicle .At Coggin Hyundai there was a large selection of vehicles in which to choose from. My salesperson, Mohammed Karim, was extremely knowledgeable on .At Coggin Hyundai there was a large selection of vehicles in which to choose from. My salesperson, Mohammed Karim, was extremely knowledgeable on vehicles, and their options, which made my vehicle selection process easy. He saw the sale all the way through from beginning to end. After the sale was complete, Mr. Karim was genuinely patient showing me how to operate the various options on my new vehicle. I also appreciate Mohammed Karim's follow up phone call, inquiring if I had any questions or concerns on my new vehicle, even after I took my new vehicle home! More

Listened to me Rick Laney was a very good salesperson. He listened to what we wanted in a vehicle for which price and he made it happen. We had shopped at Coggin Hy Rick Laney was a very good salesperson. He listened to what we wanted in a vehicle for which price and he made it happen. We had shopped at Coggin Hyundai last year and did not buy due to our treatment by a salesperson. Rick changed our opinion and we purchased our Santa Fe Sport. More

Watch Out For the Financing The service department has always been the very best which is why we have kept coming back. However we just recently purchased our 7th Hyundai there a The service department has always been the very best which is why we have kept coming back. However we just recently purchased our 7th Hyundai there and it was our first with Coggin. While our sales agent was very friendly and when we realized, as we were signing with the finance manager, they hadn't set the interest, we would have walked out except for that agent. We will now have to refinance the loan! More

Taken Advantage of when most vulnerable On a recent family vacation to Disney we arrived in Deland on Saturday night around midnight after having driven from Pittsburgh. Arriving at the hote On a recent family vacation to Disney we arrived in Deland on Saturday night around midnight after having driven from Pittsburgh. Arriving at the hotel, I placed our 2007 Santa Fe in park only to have it roll backwards. I managed to get it turned off and the key removed and I secured the car with the emergency brake. We went to Coggin Deland Hyundai on Sunday morning. Lewis from sales greeted me warmly and took my information. He assured me that this would be taken care of first thing Monday morning. We got a rental car and continued to Disney feeling confident that we had made the right choice. As promised, we received a phone call from Eric early Monday morning. He advised me that they would tow the car to their facility and they would diagnosis the issue and revert. Later that morning, Eric called back to let me know that they had checked the transmission linkages and electronics but still did not know what the problem was. I was asked to authorize another hour of diagnostic time. A couple of hours later, Eric called to say that in fact the transmission was shot and needed to be replaced. Hyundai did not have a new transmission available so he had sourced a used transmission with 21,000mi on it from a scrap dealer. His estimate was 15hrs of labor at an installed cost of $5500 USD. We were prepared to walk away from the vehicle but first decided that a second opinion was the best option. We contacted the local Aamco Repair shop and arranged for them to pick up the vehicle and take a look. Early Tuesday morning, Aamco called to say that the linkage arm from the shifter to the transmission was broken and the repair cost was $300. We approved the repair and the car was ready for pickup by 1:00pm on Tuesday. We returned to Deland Tuesday afternoon to pickup our Santa Fe. Ironically while driving, I received a phone call from someone at Coggin Deland Hyundai following up on our satisfaction to our recent service visit. I explained the situation to the gentleman. I let him know that from my perspective it felt as though I had been taken advantage of. I requested a full refund of the monies paid. He let me know that this was not a decision he could make but that he would take the issue to the management so they would be prepared for my contact. The gentleman thanked me for not yelling at him as he said I certainly had full right to. We retrieved our car from Aamco and it was worked fine ever since. I inquired as to the cost of fixing the transmission if it had been the cause and was advised that to rebuild our transmission would have been approximately $3,000 USD. I have tried to contact Mr. Corey Dean and he has not done me the simplest courtesy of returning my contact. More