About Us
Copyright 2019 DR Media Holdings, LLC
Search
Back

Coggin Ford of Jacksonville - Service Center

4.1

70 Lifetime Service Reviews

9650 Atlantic Blvd., Jacksonville, Florida 32225

71 Reviews of Coggin Ford of Jacksonville- Service Center

Sort by Write a review
January 14, 2019

"Considerate, through, timely."

- Jano

Advisor Ken Thompson and Mechanic John Wyatt of Coggin Ford Jacksonville Florida were the best!! Considerate, through, and timely. I will be back, and tell my family and friends.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Advisor Ken Thompson, Mechanic John Wyatt of Coggin Ford, Jacksonville, Florida
January 08, 2019

"Excellent service and attention. "

- Scott

Ken Thompson is responsive and on top of my car's issues. He kept me informed of what was happening and I left completely satisfied.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Thompson
January 04, 2019

"Service unacceptable "

- Ford Owner

My 2017 F-150 was.brought in for recall work due a problem with the B pillar. I also mentioned the oil light needed reset since there was only 700 (seven hundred) miles on the vehicle and light indicating an oil change was needed. After work was completed and I was driving the truck home, I noticed the oil light wasn't reset and the driver's seat belt boot wasn't reinstalled.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kayla
December 19, 2018

"Great customer service and service overall "

- jaxe1975

Great customer service and service overall. Highly recommend. Everyone is very professional and they know what they are doing. I have been using this service for many years and never had any issues

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Burt
November 30, 2018

"Good visit for work preformed"

- Larry

Good visit. Work was performed in a timely manner and I was made aware as soon as my truck was finished. All in all satisfied.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Natasha cox
November 28, 2018

"Service review"

- MikeKovach

I have always been very satisfied with the service department and staff. Ken Thompson has been fantastic, honest, and very knowledgeable of all my needs.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Thompson
November 27, 2018

"Fast and precise "

- Tnthat

Dropped truck off with check fuel filler warning and ignition problem. Was fired in an hour. Service department is close to work so did not need transportation.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob in service.
November 23, 2018

"Great job "

- Rth375478

What a wonderful staff at Coggin ford to expedite your needs and to help you in other area . I would highly recommend this service center even you didn’t buy the car here . Mr Gamble was very friendly and efficient

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gamble
November 16, 2018

"Takata airbag nightmare"

- 2007 Pony

I've been waiting for almost 2 years to replace the faulty Takata airbags in our 2007 Mustang. After 5 to 10 calls to this dealership and unreturned messages from service managers, the national Ford call center finally got someone at Coggin Ford to schedule an appointment, saying they had the parts in stock. I dropped off the car and they only had the passenger side, not the driver side. They did a great job replacing one air bag but said "call back in a month" to see if the driver side would be available. Maybe all Ford dealerships are having problems getting these parts, but Coggin's responsiveness to my request has been way below expectations. I hope they can devise a more professional response for customers facing this airbag issue. Rob and everyone in service were great, but management needs to step it up to properly address this Takata airbag nightmare!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob Spiewak
November 14, 2018

"Routine maintenance "

- Dick

the Service advisor, David GAINES was courteous and efficient in doing his job. The work was done properly and done within the promised time frame. No complaints at all.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Gaines
1
...
1 - 10 of 71 results