Coggin Honda of Fort Pierce

Layla responded

Dishonest, took advantage of senior.

Coggin Honda of Fort Pierce responded

Thank you for sharing your experience, Tee. I'm Melvin Burkett, the General Manager. I'm deeply sorry to hear about the poor service you received and the issues you encountered with your vehicle. This is certainly not the level of service we aim to provide to our customers. I assure you that we take all feedback seriously and will address the concerns you've raised with our team. It's disappointing to hear that you had to return to resolve the issue and that you experienced rudeness from our service representative, Dan. This is not reflective of our dealership's standards. Please accept my sincerest apologies for the inconvenience you've experienced. I would like to personally discuss this matter with you to ensure that we make things right. If you're willing, please contact me directly at (904) 545-0073. Your satisfaction is important to us, and we are committed to resolving this issue and restoring your trust in our dealership.

Coggin Honda of Fort Pierce responded

I'm Melvin Burkett, the General Manager at our dealership. I'm sorry to hear about your experience with the last technician who worked on your CR-V. Ensuring the safety features of your vehicle are properly functioning is of utmost importance. I would like to assure you that we take these concerns seriously and will investigate the matter further. Your safety and satisfaction are our top priorities, and I want to ensure that we address this issue promptly. Please contact me directly at (904) 545-0073 so we can discuss your concerns and find a resolution. Your feedback is valuable to us, and we appreciate your understanding.

Layla responded

Dishonest.

Coggin Honda of Fort Pierce responded

Layla, I'm Melvin Burkett, the General Manager at our dealership. I'm truly sorry to hear about your recent experience and the disappointment you've felt. It's concerning to learn that there may have been a misunderstanding regarding the vehicle model and pricing. Our goal is to provide clear and accurate information to all our customers, especially when it comes to important decisions like purchasing a vehicle. I would like to personally look into this matter to ensure that everything was handled correctly and to address any discrepancies that may have occurred. We value your trust, and I want to make sure that you feel confident in the choices you've made with us. Please contact me at your earliest convenience at (904) 545-0073 so we can discuss this further and work towards a resolution. Your satisfaction is very important to us, and I hope to have the opportunity to restore your confidence in our dealership.

Coggin Honda of Fort Pierce responded

Thank you for sharing your feedback about your recent experience at our dealership. I'm glad to hear that you found our salesperson and Finance Manager to be qualified and easy to work with. However, I'm disappointed to learn about your experience with our Sales Manager. I apologize for any unprofessionalism you encountered and assure you that this does not reflect the standard of customer service we strive to provide. Your feedback is valuable to us, and I will address this matter with our Sales Manager to ensure that such behavior is not repeated. I'm pleased to hear that Bren, our Finance Manager, provided you with outstanding service. Your recommendation means a lot to us, and we appreciate your trust in us. If you have any further feedback or if there is anything else we can do to improve your experience, please feel free to reach out to me directly at (904) 545-0073.