Coggin Honda of Orlando

Very good experience I am very pleased with my new lease. The process was smooth and enjoyable. Thanks to Inspira Smith, the dealer agent, everything was fast and proper. I am very pleased with my new lease. The process was smooth and enjoyable. Thanks to Inspira Smith, the dealer agent, everything was fast and proper. I will be back for more leases in the near future for the rest of my family. More

Bad Customer Treatment One of the worst Customer treatment I ever had!! The Coggin Honda of Orlando called me saying they have all the colors and the best price to match and One of the worst Customer treatment I ever had!! The Coggin Honda of Orlando called me saying they have all the colors and the best price to match and complete the deal in a day. The end result, I spent two evening more than 4 hours each day and turned back home without buying a car from them!! I had clearly told them I am looking for Cherry Red CRV EX and they didn't have it. They asked me to buy a silver metallic instead. Should I buy the color they like or the one which I like? JR Beliveau, the Sales Manager I was dealing with is one of the rudest person I have ever met till today! He used so many curse word which is even inappropriate to write down here. After getting the quote on day and I returned to finalize the deal, he greeted me by saying 'Are you back in Senses?' and when I got irritated after not getting the color I liked, He said 'See you tomorrow' and when I told him I never ever come back to them again. He sends me a mail after I left the showroom saying I will reduce the price by another $500!! How low a person can get to strike a deal!! I will never ever buy a car or recommend them even if they are willing to give the car for Free. Never waste your time going there. They are very slow and don't know how to treat a potential customers. More

Efficient and pleasant service I took my Honda Fit to the repair shop because the rear window wouldn't open. While waiting for the problem to be diagnosed I received coffee, snacks I took my Honda Fit to the repair shop because the rear window wouldn't open. While waiting for the problem to be diagnosed I received coffee, snacks and a very good massage. So a 2-hour waiting time wasn't that long. Then I was told that a part had to be ordered and my car would be ready the next day. But I couldn't come the next day, so Bruce was very understanding and said that he would do everything possible to get my car fixed the same day. And indeed, towards the end of the working day I received a call that my car was ready. And in addition to repairing the window my car got a nice wash. I was totally satisfied with the service and I appreciate Coggin Honda's effort to make the customer's experience excellent. Thank you! More

Great experience Nelson took great care of us. We paid less than we had been quoted at other dealers in town. He even voluntarily got us the color we preferred and hon Nelson took great care of us. We paid less than we had been quoted at other dealers in town. He even voluntarily got us the color we preferred and honored the price he had quoted for the car they had in stock. Highly recommended, in fact we've already passed his name to some friends.. More

Fraud/pressure selling - Check your Service invoices Bought 1st Honda in 1999 from Coggin and have purchased and serviced every car since at Coggin. I shared some concerns because I thought Coggin would Bought 1st Honda in 1999 from Coggin and have purchased and serviced every car since at Coggin. I shared some concerns because I thought Coggin would like to have some feedback for a LONG TERM customer. I was amazed when it was obvious that they did not care that I was a 16yr loyal customer and that is it was more about excuses and defending their practices then being concerned about keeping me as a customer. Issue #1 Wife took car in for oil change and was told she needed tires "TODAY". This was just by the tech eyeballing the tires, they are not even close to wear indicators. Service Manager Rich defended this by saying, "we start telling people they need tires well in advance of the wear indicators as a courtesy." I asked why she was told today and he did not have an answer. Issue #2 After work was done, Wife asked why oil change was $69.99, she was told that our car needed Synthetic Oil which was now $69.99 (same oil change was $47.99 just 30 days earlier), owners manual says Synthetic is optional. Service Manager told me they do not do regular oil changes anymore and that they raised prices on the Synthetic oil changes because others (Jiffylube, Pepboys) were charging more. Again who cares about the customer??? Issue #3 Review other old invoices and found that I was double billed for the same part - again shared concern with service manager and was given a rebate only after Rich finally tool the time to look at the invoice when I told him I goggled the part number and that my car only needs one of them. After 2 emails sharing my concerns, I finally received a call from Rich Lupo, Service Manager. It was very apparent from the start of the call that he never read or looked into any of my concerns. He was trying to shoot from the hip and give me quick responses to just get rid of me. He also starting telling how the department is in transition and that he had a large number of new employees, (based on this you would think he would want feedback from someone who has been going there for 16yrs) It is obvious that he does not have control of the department because he does not have a grasp of what s "REALLY' happening in the service bay, and he does not seem to care. Is that what a 16yr loyal customer deserves? I guess Loyalty means nothing! General Manager Jerry Lovin has not responded to my emailed concerns. More

MIS LEADING AD's on their website Made an on line appointment for an oil change and car detailing. On the website it stated that loaner cars were available and to ask a service consult Made an on line appointment for an oil change and car detailing. On the website it stated that loaner cars were available and to ask a service consultant. Called to follow up as no one ever called me about my request only to be told they don't have loaner cars. THEY WHY PUT THAT ON YOUR WEBSITE THAT YOU DO? Nevermind - won't go back for service or to buy! More

The Bait and Switch Kings. I went in a couple of months ago to trade my Lexus. We were not able to make a deal we were to far apart on the numbers. Since my car is a lease every I went in a couple of months ago to trade my Lexus. We were not able to make a deal we were to far apart on the numbers. Since my car is a lease every month I make a payment the payoff goes down so at some point the numbers will work out. Out of curiosity I went the their web site to look a vehicles. Found the car I wanted. There was a button to appraise your vehicle so I entered all of the information to the last detail. The numbers came back and I was thrilled. The amount I wanted for my car was right in the middle of what their web site said. So I sent email to the salesman I worked with and gave him my proposal. The wanted to give me 3000 less than what their own site said. They have seen this car before and know its condition it only has 9000 miles on it and is practically brand new for having it a year. I am very disappointed it their tactics. I would never recommend a Coggin dealership. Bottom line don't lie. More